Business ProfileforKDA Inc

We engaged in KDA for multiple services. The tax strategy planning service and then later 2022 tax filing service. This complaint is about 2022 tax filing service. The strategy service was $8500 which we agreed to, pricing was transparent and upfront. No issues. Then we were told 2022 tax planning services were $750. I was sent a copy of the client engagement contract, which was written in the most deceitful and unclear way. If you are not careful to opt out, you are automatically signed up for a service they don't provide. It is called an audit protection service, they will charge you a fee regardless if you are audited or not, and take advantage of people who do not put their initial to opt out of the service. Then secondly, I read the client engagement contract 10x and was not clear on the wording, so I reached out to clarify. I do not sign up for contracts that leave the "top fee" blank so I asked what is the final fee I can expect. I was told *** not to exceed $1200 and that is in case of extreme cases where they provided significant findings and tax savings. In my case, they did not, and I was provided an invoice of $1387.50. I complained to 4 different people at KDA showing evidence and my dissatisfaction about the shady engagement contract and price I was charged. I showed proof and email dialog that fees would never exceed $1200 for this service, and re-iterated that I am not authorizing any charge above $750 without satisfactory answer. Unbelievably, after providing all this evidence, I was "ghosted", not one single person from KDA got back to me. They went ahead and charged me $1386.50 and referred me to re-read the shady contract. I would like KDA to submit their client engagement contract for BBB review if contract is ethical, or purposely deceitful to clients leaving them to charge what they wish. I am extremely shocked at their treatment of client that paid ~ $10,000, and ok to not provide a response. I would not recommend this business to anyone.