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Business Profile

Pet Supplies

Pawsionate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two mugs from ************************** on 11/7/24 I received the mugs on 11/15/24 I used one of the mugs this weekend and washed it in the sink with **** detergent. This is when I discovered that the lettering and kitty pictures were actually stickers! Some of the lettering and the two black and white cats had peeled off the mug. I immediately emailed support. I have enclosed the emails for your information and copies of photos I took of the front and back of the mug. As you can see, support tried to pretend that you could not wash the mug. Shortly after that I went to their website and discovered that they are no longer selling my mug so I want my money back.

  • Initial Complaint

    Date:01/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a women's LARGE shirt. After one washing it shrunk to a SMALL. I have, at their bequest, sent pictures of the current size and now they ignore my emails. This is the worst quality shirt possible. I have gotten better quality at ******* '5 for $20'. BEWARE!!!

  • Initial Complaint

    Date:01/16/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 12 custom ornaments and only received nine. These were for my team of 12. When I receive my order, I quickly reached out to the company to ask them to send me the other three so I could send out the gifts to my entire team and not leave anyone out. The customer service experience was horrible. I asked for a refund And they offered a partial, which I refused since I could not send out any of the ornaments . Then they said they would send me three mugs. I never ordered mugs.

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on November 27th ************************************************************************************************************************** details of the order. After inquiring a couple of times via email, I was told that the sweater would arrive by December 16th. The order was received within the correct time but the size was small instead of the Large that I ordered. I then requested to return it for a re-print and was told that I had to pay an additional $25 for a re-print on their own mistake. Regardless, the gift for my wife will not make it before Christmas already and I have no use for a sweater which is 2 sizes. I was not given the option for a refund only to re-purchase the item.

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item on 12/5/24. Received shipping info which showed over 12 days. Continued to say out for delivery then returned for bad address info. I have no proof that this item even existed , let alone shipped. Business and shipper fail to respond.

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order damaged in shipping. I've been contacting them for a week and nobody responds to fix the situation.

  • Initial Complaint

    Date:09/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against Pawsionate for the unauthorized use of my address as their business address on their website.I have no connection or affiliation with this company and have not given permission for my address to be used for any business purposes. This unauthorized use has caused significant inconvenience and confusion for **** have already contacted the company directly, requesting the immediate removal of my address from their website and any other platforms where it may be listed. However, I am seeking the assistance of the BBB to ensure that this matter is resolved promptly and to prevent any further misuse of my personal information.I kindly request that the BBB intervene and take appropriate action to address this issue. Please confirm receipt of this complaint and inform me of any steps that will be taken to resolve this matter.Thank you for your attention to this serious issue.

  • Initial Complaint

    Date:06/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # PAW13681081580. I placed an order on their website on Friday, May 24, 2024. Within an hour or so, I decided to cancel it and sent an email. Their website states you can cancel an order if your order was placed within ***** hours, so I was well within the time frame. They take ***** hours to respond to an email, but on the same day - just later that night they responded and acknowledged and tried to get me to continue with me order. Early the next morning, 5/25/2024, I responded and said I want to cancel the order. That same day they responded back and advised they processed a cancellation and I would receive a refund in 7-10 business days. At that time the charge was just pending on my account, but the $35.98 cleared my account on 5/28/2024. I did NOT ever get a refund, so on Wednesday, June 6, 2024 I emailed AGAIN and that person responded on 6/7/2024 apologizes for the incovenience and saying my order was cancelled and I would get confirmation shortly. No explaination, nothing. It has been two weeks - was my original order not cancelled? It is 6/8/2024 and I STILL have not received a cancellation confirmation and I STILL have no refund of my $35.98.

  • Initial Complaint

    Date:05/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several custom products which were never received. I was given false tracking information with numbers that did not exist for DHL and ***** I request help in determining if this company is operating with interstate fraud or just incompetent. Woul like to receive my product or refund. If operating illegally I will file charges as needed to protect oylther innocents lik me who get ripped off

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered three T-shirts for Christmas, two of the three had measurements not consistent with their sizing chart. When I contacted them they said they would replace:1) "cat pic" sleep dress XL is 4 inches bigger around than the sizing chart.They eventually responded and offered to replace it (size X) and nothing mentioned about a requirement to pay money or shipping. They also said they allow additional yardage to allow for shrinkage, however that is not mentioned in the sizing or in there ad. (I washed it and no shrinkage). I responded I would like them to replace it and requested next steps. Since then I heard nothing until yesterday when they sent me an invoice for $15. This was their mistake alone, and I should not pay anything. Today I received new $15 invoice to pay for the cat sleep dress. 2) "dog sleep shirt" was smaller than their sizing chart. Their size X was smaller than the advertised a chart, and when I contacted them they said it was not their responsibility but that I could pay $15 to have them make it again in XL. I responded by paying the $15 invoice that they eventually sent me. since then there has been no further communication, though I recently asked for an update.I have documented email communications between us but do not know how to forward them to you.I'm concerned that this is a scam as they are not responding in accordance with their email offer to replace the cat sleep dress (no mention of any $) and also to reproduce the dog sleep shirt for$15 in size XL, which I paid. Another concern is their very slow responses, and recent responses not in accordance to their resolution offer.

Pawsionate is NOT a BBB Accredited Business.

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