ComplaintsforUrban Survival Arms , LLC
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Complaint Details
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Initial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2/26/2022 I bought a tool "a decking jig" for $80.00USD order number ******* I asked multiple times for tracking information & never heard back Several months later while reviewing purchases I realized I never did hear back or receive the jig the website appears to be offline now I see their presence on Facebook but cannot get a response there eitherInitial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased items from Urban Survival Arms on February 28, 2020, $600.00 and March 16, 2020, $149.50. Due to Covid, the company was delaying shipping as they advised that they were short handed and had supply chain issues. After repeated messages and emails, they had not shipped anything and stopped responding eventually closing their online store. I have the invoice emails from both of these transactions if needed. All I would like is either the merchandise or a refund.Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ordered October 2021. The company stopped responding. This is what they do. Do not spend money here. They also have a separate company FNF Arms, where they also rip off good people.Initial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed order ******** on the 14th of January. I have contacted Urban Survial Arms several times and have not heard anything back. I have requested a refund several times again with no responce.Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Slide and Barrell from this company on November 10, 2021. I was sent an email confirming the purchase and my Credit Card was billed. My order number was********. On December 2, 2021 I received an email from **************** advising they were behind on orders and that mine was still in for processing. They advised I would get an email when my order went out. That email was signed off as "thank you" *********. I asked about order status on 12-18-2021 and 1-17-22 and received no response. I went on their website and wrote messages to them two different times and no response. I have tried calling their number and it gives me a busy signal everytime. On 6-15-22 I noticed the website had an update and was advising they were still behind on orders. I emailed on 6-15-22 to see if I would get a response now. As of current I still have received no response and attempted to call them again today 7-1-22, it was busy again. I am just trying to either get my order or a refund for the purchase.Initial Complaint
06/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i ordered on feb 3 2022 and i have not received my order. I have tried to contact them and i cant talk to anybody. At this point i just want my refund.Initial Complaint
06/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The business is Urban Survival Arms in Lancaster, CA. I placed an online order March 29th 2022. We are now approaching 3 months and I have not received the item nor any update regarding item. I've made multiple attempts to contact thus business however, they refuse to respond. Multiple emails have been sent along with phone calls and messages. The total cost of product was $140.00 Order number on item is AB -*****. Order date 3/29/2022. Unfortunately no other numbers to provide as no updates or shipping updates given. At this point, the company has received my money but failed to send product. They will not provide updates or answers questions.Initial Complaint
05/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made an order and have never received product. The order was made on 2/18/2022 and I have tried to contact through the company website with no return from them. The phone number given does not ring through. I either want my order or a refund. It was with Urban Survival Arms. My order was order *******. I see you have had many other complaints as well.Initial Complaint
05/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction - 3/25/2022 Paid $306.50 for 1 *** ************************************************************************************************************************ Sent them an email got no response, used their chat support on their website got no response, called them and the phone number was disconnected I would like a refund or the delivery of the products I paid forInitial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Placed order on 02/18/2022 for $351 and haven't got my order tried to Email and call no one will get back to me so I think they robbed me
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Customer Complaints Summary
51 total complaints in the last 3 years.
0 complaints closed in the last 12 months.