ComplaintsforUrban Survival Arms , LLC
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Complaint Details
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Initial Complaint
05/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase with them on 11/1/2021, item was never received, tried make contact by email and phone but got no reply. Item was purchased for $435.00, all I want is my refund.Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
These people are ******, they stole 360.00 . I would of been better off just throwing my money out the window of a moving car. At least I could see it blow away, not with Urban Survival Arms. I got nothing for my hard earned money. They are bunch no good dirty rotten criminals. Something or someone needs to put end to these ******. There just getting away with ripping people off.Initial Complaint
04/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on October 1, 2021. I was informed shipping should occur 3 weeks later. As the weeks and months went on I followed up regularly with "Christina", and was consistently assured that my item would ship. I finally reached my breaking point and asked for the order to be canceled and refunded on 2/17/2022. The order was canceled minutes after I sent the email, but a refund was never processed. I followed up for weeks and months asking for a refund to be processed on my card, it never was. I attached many of the communications with "Christina" in support of this complaint. The registered agent for this business is ********************************************************.Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Order Date: 3/2/2022 Website said 3 weeks before they would ship so i knew it would take awhile but it says it was in stock. It been almost 2 months and they never answer any messages. I. Go to their facebook page and see more people complain about the same thing.Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a part from them on 3/23/21. I got a notice my order had been canceled on 4/27/21. Can't get anyone on the phone to tell me why. They charged my card for the amount. I would like to get a refund if possible. I see others are having the same issues..Initial Complaint
04/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I lost 360.00 to item that was supposed to be in stock! What lie that was. Early back in February is when I placed order with these Fraudulent Thieves . Countless emails and phone calls attempts! Just get nothing. Need to report to LA Sheriff for theft of my money.Initial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ordered gun parts in early March have not recieved any notice or shipping. Have tried to contact them several times by phone and message with no response. Phone Number does not work. So I would like my money back for the Owner **************** is a scam artistInitial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase from this company. They have taken the money out of my account. I have not received the product yet. There phone number is disconnected. And I have emailed them multiple times trying trying to just get an answer if I can get a refund or the product. Yet still no answer. I have also messaged them on Facebook. Please help. Here is a copy of the receipt they sent me. Order Confirmation **** *******, This email confirms that your order was received at URBAN SURVIVAL ARMS. You will receive an additional email once your order is shipped. Contact us if you have any questions about your order. Thanks for using URBAN SURVIVAL ARMS. Order Information Order number: ******* Order Date: 3/14/2022 Billing Address***************************************************************************** ***** US Additional Information Payment Information Payment Method Online Credit Card Order Summary 80% GLOCK 17 GEN 3 Ported RMR COMPLETE BUILD KIT Frame Color: USMC red Slide Color: Black *************** 80% GLOCK 17 GEN 3 Ported RMR COMPLETE BUILD KIT Frame Color: USMC red Slide Color: Black $490.00 x 1 $490.00 Shipping To **** ************************************* ***** US Shipping Method USPS - Priority Subtotal: $490.00 Discount: $0.00 Shipping: $8.70 Sales Tax: $46.55 Total: $545.25Initial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Order number:Â ******* Order Date:Â 10/12/2021 Tax: $46.08 Total: $539.43 Their POS online steals from customers. They steal from customers, send no products and do not respond to communications. They run a scam here like the FnF Arms website scam. I would like my money in the form of a $600 gift card since there is no way I would give them card information. They like to take credit card information through POS and buy stuff in the Lancaster area had to dispute to get credit back good thing I used Credit Card and not Debit. Seeking 3 times amount before I serve them court summons. They use customer cards there is a group on Facebook you should check before buying. Not Defamation, just an explanation of their business model.Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
the order is 2 months late and I cannot get them to answer the phone or respond to an email
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Customer Complaints Summary
51 total complaints in the last 3 years.
0 complaints closed in the last 12 months.