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Business Profile

Collections Agencies

USCB America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for USCB America's headquarters and its corporate-owned locations. To view all corporate locations, see

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USCB America has 9 locations, listed below.

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    Customer Complaints Summary

    • 139 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to formally dispute an inaccurate debt collection entry on my credit report. Upon reviewing my report, I noticed an account reported by **********************, listed under account number *********, I believe this information is incorrect and request its removal or correction under the Fair Credit Reporting Act (FCRA).The reasons for my dispute are as follows:The debt does not belong to me.The debt was already paid or settled.I am requesting that you investigate this matter and provide evidence verifying the accuracy of this debt. If the debt cannot be verified, I ask that you remove it from my credit report. Please find attached supporting documents, including (list any evidence, such as payment records, identity theft reports, or correspondence with the collector).Under the ****, I expect a resolution within 30 days of receiving this dispute. Please provide written confirmation of your findings. If the debt is not removed, I request a detailed explanation of the investigation ************,******** *********

      Business Response

      Date: 03/28/2025

      We are in receipt of the complaint and a direct response is being sent to the consumer.

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 10 2024 I noticed that USCB America/ ****** Permanente S*** is reporting a illegal, fraudulent unverified able collection on my credit profile with account number- ******** with a balance of 1015 and a date of open March *******. I am requesting that USCB/ ****** Permanente *** delete, remove and suppress this collection from my credit profile. I also noticed ****** is medical debt and that under Consumer Protection for Medical Debt Collection medical debt can not reported on credit report. Also under FCRA 605B once USCB America/ ****** Permanente S*** has to remove this fraudulent collection from my credit profile in 4 days.

      Business Response

      Date: 12/17/2024

      We are in receipt of the complaint, and the account has been closed in our office. Any prior reporting has been deleted. We will no longer contact them regarding this matter. 

    • Initial Complaint

      Date:12/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 10, 2024 I sustained an injury (********) while performing Physical Therapy duties for my then employer, Meridian Home Health Care. I presented to the emergency room at ******************* in *************, ** on 6/10/2024 and INADVERTENTLY used my private insurance (Blue Shield) when presenting payment. The matter should have been handled 100% via the Workers Compensation construct and a Workers Compensation agent was immediately secured (***** ********* at ******** *************************** who began intervening on my behalf. More than one dozen phone calls were placed to both Blue Shield and Eden ******* ******* with representatives from each of the above ascertaining that the matter had been resolved in full and that in fact I was NOT responsible for any portion of the cost of the care received at *******************. I have recently been contacted by USCB America in an attempt to collect payment. Escalation to the legal arena will be mandated if resolution is not forthcoming.

      Business Response

      Date: 12/13/2024

      We are in receipt of the complaint and a direct response is being sent to the consumer. 

    • Initial Complaint

      Date:12/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for the **** with ****************************, I do not have contract with USCB America, they did not provide me the original contact as I requested.

      Business Response

      Date: 12/17/2024

      We are in receipt of the complaint and a direct response is being sent to the consumer. 

    • Initial Complaint

      Date:12/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a fraud issue. The collector knowingly had the wrong number and person provided. Continued to harass me even knowing that they had the wrong person. Refused and stalemated.

      Business Response

      Date: 12/06/2024

      We are in receipt of the complaint and have reviewed the associated call. USCB did not knowingly call the number of the wrong party. We placed a call to a number provided to us in which turned out to be the incorrect phone number. We have since removed the number and have no longer contacted them.

      Regards

    • Initial Complaint

      Date:12/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications,I do not have a contract with USCB AMERICA , they did not provide me with the original contract as i requested

      Business Response

      Date: 12/10/2024

      We are in receipt of the complaint and a direct response is being sent to the consumer. 

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recieved multiple calls from this number once weekly for the past few weeks. I googled the number and it appears to be a debt collector for ****** Permanente. I have not recieved any written correspondence from said company and the last billing summary communication recieved in the mail from ****** Permante was a bill for my daughters genetic testing which has been paid by the insurance company. It was not itimized. am no longer a member of *********************** since 1/1/2024 and have been unable to access their online site as a result. I did return the billing summary back to KP in ************, MD per the directions on the notice. I hand wrote if there is anything due to send a written itemization of the original debt or to cease and desist. I have never recieved any other communication. Not via phone, email or mail. am requesting not to be contacted again.

      Business Response

      Date: 11/18/2024

      We are in receipt of the complaint and have documented our records accordingly. Pursuant to your request, we will no longer contact you regarding the matter.

      Customer Answer

      Date: 11/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ***

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been harassing me nonstop. I am in communication to get my payment modified by ******. They were alerted by ****** to stop, and still keep harassing me. I was disputing a ear wax removal treatment because it was not performed but they still charged me.

      Business Response

      Date: 11/07/2024

      We are in receipt of the complaint and a direct response is being sent to the consumer. 

    • Initial Complaint

      Date:10/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with USCB America. I do not have a contract with USCB America. They did not provide me with the original contract as requested.

      Business Response

      Date: 10/18/2024

      We are in receipt of the complaint and a direct response is being sent to the consumer. 

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      USCB America has been paid for a collections already and it was done by the Department of veteran affairs, my credit has been attacked relentlessly for the last few yrs and they claimed they would send me a paid in full paper in the mail and never received this, they are now continuing to claim they never received any compensation, this seems to be a very common thing to occur with many people leaving similar reviews with their insurance companies not sending payments over to them. I want this settled at the lower level before taking this up with my congressman **** ******.

      Business Response

      Date: 10/03/2024

      We are in receipt of the complaint and a direct response is being sent to the consumer. 

    USCB America is NOT a BBB Accredited Business.

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