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Business Profile

Collections Agencies

USCB America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for USCB America's headquarters and its corporate-owned locations. To view all corporate locations, see

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USCB America has 5 locations, listed below.

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    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on ********* USCB America -(XXX) XXX-XXXX Address: *************** *** **** *** ******** ** XXXXX, opened a debt against me but did not report it to me or the credit bureaus until February 2022. Once reported I immediately contacted them and started to inquire about the debt. USCB informed me they were collecting for Kaiser Permanente and refused to provide proof of debt. I contacted Kaiser and the debt was recalled on May 9th 2022. As of June 8, 2022 USCB is has not updated the credit companies of the debt recall which has dropped my credit score considerably. I have faxed, called and emailed to communicate the debt has been recalled as well as spoken with multiple reps. The company refuses to send me a letter stating they no longer have the debt and its been recalled so I can have the credit companies delete the derogatory marks. They are holding my credit report hostage and have not updated the credit companies since April 25, 2022.

      Business Response

      Date: 07/06/2022

      Business Response /* (1000, 5, 2022/06/15) */ We are in receipt of the complaint and a direct response is being sent to the consumer. We have requested removal of the reported item in order to meet their desired resolution and we will no longer be contacting the consumer regarding this account.

    • Initial Complaint

      Date:05/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This agency claims I owe Kaiser Permanente $304 for allergy testing. They included their "proof" from Kaiser. Spoiler alert I downloaded the bill from Kaiser directly who also paid money against that claim and my share was $35 which was also paid. I have proof of this. This agency needs to be held accountable for sending people false information claiming that they owe money that they do not. Shameful.

      Business Response

      Date: 06/22/2022

      Business Response /* (1000, 5, 2022/06/03) */ We are in receipt of the complaint and a direct response is being sent to the consumer. The account was not reported to a credit reporting agency. The account has been closed and we will no longer contact the consumer regarding such.

    USCB America is NOT a BBB Accredited Business.

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