Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 16, 2025 $110.26 They did not refund their service charge. It is not our fault that the concert was cancelled.The business has only refunded me $90.

  Business Response

  Date: 03/25/2025

  Hello,
  
  We are unable to refund our service fee because it covers the costs of operations here at *******, the credit card processing of your order, and the subsequent refund. The terms that were agreed to upon purchase can be found here: ***************************************************;
  
  Thank you.
   

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to see a concert through see tickets in late 2024. The concert was canceled and I was notified that I would receive a refund. The total price of the tickets was $107 including $20 in taxes and fees. They only refunded me $88 and when I inquired about the rest of the $20 in fees they said they would not refund me for the fees. I'm not sure if this is legal or not. I feel like I've been robbed of the $20 due to no fault of my own. If this is legal then I guess disregard my complaint.

  Business Response

  Date: 03/04/2025

  Hello,

  We are unable to refund our Service fee because it covers the costs of operations here at See Tickets and the credit card processing of your order, as well as the subsequent refund. The terms that were agreed to upon purchase can be found here: ***************************************************;

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond frustrated and appalled by your companys blatant disregard for its own refund policy. I purchased tickets for Rio Da Yung OG Concert Order number: gn06DS7GUQGI3H. Tickets totaling $91.48, and the show was rescheduled to a date that I cannot attend. According to your terms and conditions, I am eligible for a refund in such situations. Yet, despite this, you have failed to process my refund or even respond to my *********** is completely unacceptable that I am being ignored when your own policies clearly guarantee a refund in circumstances like mine. I have attached photos of the relevant section of your terms and conditions to support my claim. I am demanding that my $91.48 be refunded immediately to the original payment method, as you are legally obligated to do.I expect swift action and a full refund without any more excuses.

  Business Response

  Date: 03/04/2025

  Hello,

  As stated in the terms: 
   
  Please consult the actual event producer for their own terms of purchase and refund policies. These terms can normally be found on the event producers website.  In the event of conflicting terms relative to these Terms of Purchase and the promoter/producers ticketing terms and conditions, the promoter/producer terms shall govern.
   
  The event organizer has denied refunds, we are not able to overrule their decision. You can contact them here: *********************************;

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 1, 2024 I purchased a concert ticket and RV camping pass from See Tickets for ******************* Music Festival for the amount of $266.31 and $395.84 respectively. The event was suppose to take place June *****rd. The event was cancelled on June 16th by Sierra ****** by official postings and communications via social media and email. I contacted See Tickets for a refund request and was told the event organizer, ************* had not officially cancelled the event. However, as shown in my attachment, ************* in fact did cancel the event. See Tickets has refused to refund myself and many patrons their money back. I initiated a fraud investigation with my financial institutions and was successful in getting some of the money paid back but not all. I would like to See Tickets be investigated for fraud in failing to return money paid in advance for a concert that never took place.

  Business Response

  Date: 11/11/2024

  Statement from the event organizers sent on 7/15/24:
  Dear Patrons,
  We are truly sorry for the unavoidable cancellation and the delay in getting information to you. Since the cancellation, we have been working diligently with See Tickets and professionals to try to find ways to lessen the painful impacts.  We are devastated to inform you that SNWMF does not have sufficient funds to reimburse ticket buyers.
  
  As is standard in the industry, pre-show income, including ticket sales, paid costs such as artist advances, airfares, operational and other deposits, insurance, licenses, fees, and advertising. Most of these deposits are non-recoupable. ****************** does not cover cancellation for low ticket sales. 
  In the spirit of unity, we are announcing that all SNWMF 2024 music tickets are honored at Reggae on the River 2024 held on August 2nd-4th at ***************** in ****************
  To attend  Reggae on the River (ROTR) 2024, you must register your SNWMF 2024 music ticket(s) below no later than Friday, July 19, 2024 at 5:00 pm PST.  After registration closes, ROTR will email you directly.
  Ticket Exchange Information:
  
  SNWMF 2024 3-Day music tickets are exchanged for 3-Day ROTR 2024 music tickets - which include camping. Each person is entitled to a 10x10 non-vehicle camp space along the river.
  
  SNWMF 2024 1-Day music tickets are exchanged for either ROTR 2024 one-day Saturday OR one-day Sunday music tickets regardless of the day purchased for SNWMF. (ROTR does not offer Friday-only tickets.)
  NOTE:  ROTR will charge a $49 site impact fee for each ticket exchange.
  ROTR is sold out of on-site vehicle camping. On-site Vehicle Parking is available.
  Register your ticket below by Friday July 19, 2024 at 5pm PST
  
  REGISTER TICKETS
  
  SNWMF thanks and is grateful to our friends and family at ROTR for welcoming our SNWMF 2024 ticket holders to experience what promises to be a beautiful resurgence of the great festival we enjoyed for years.
  I am very sorry that we cannot accommodate any refund requests.
  Unfortunately, we cannot go around our no refund policy for this purchase. You may refer back to our terms of sale which were agreed to at checkout here: **********************************************

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22401780
  
  I am rejecting this response because the response sent to me was not from SEE Tickets.  That was a canned response from ******************* Music Festival staff as they were canceling the event.  SEE Tickets accepted patrons money for advanced purchase of concert tickets.  ****************** cancelled the event, that money should have been refunded as stated on SEE Tickets website.

  I've uploaded documentation that states the event was canceled, and SEE Tickets refund policy.  I will never purchase advanced tickets from SEE Tickets again and I hope everyone that was frauded against feels the same way.  Because of this event, the public faith in purchasing advanced Tickets has been lost. I would guess anywhere from 5000 to ***** people were frauded by SEE tickets and High Sierra.  The right thing to do is come up with a refund plan to satisfy patrons.  Whatever that looks like.  Otherwise, SEE Tickets may be forced into a class action last suit...again and be forced to settle.  

  Sincerely,
  
  ****** ****

  Business Response

  Date: 02/05/2025

  Hi there,

  
  Statement from the event organizers sent on 7/15/24:

  
  Dear Patrons,
  We are truly sorry for the unavoidable cancellation and the delay in getting information to you. Since the cancellation, we have been working diligently with See Tickets and professionals to try to find ways to lessen the painful impacts.  We are devastated to inform you that SNWMF does not have sufficient funds to reimburse ticket buyers.
  
  As is standard in the industry, pre-show income, including ticket sales, paid costs such as artist advances, airfares, operational and other deposits, insurance, licenses, fees, and advertising. Most of these deposits are non-recoupable. ****************** does not cover cancellation for low ticket sales. 
  In the spirit of unity, we are announcing that all SNWMF 2024 music tickets are honored at Reggae on the River 2024 held on August 2nd-4th at ***************** in ****************
  To attend  Reggae on the River (ROTR) 2024, you must register your SNWMF 2024 music ticket(s) below no later than Friday, July 19, 2024 at 5:00 pm PST.  After registration closes, ROTR will email you directly.
  Ticket Exchange Information:
  
  SNWMF 2024 3-Day music tickets are exchanged for 3-Day ROTR 2024 music tickets - which include camping. Each person is entitled to a 10x10 non-vehicle camp space along the river.
  
  SNWMF 2024 1-Day music tickets are exchanged for either ROTR 2024 one-day Saturday OR one-day Sunday music tickets regardless of the day purchased for SNWMF. (ROTR does not offer Friday-only tickets.)
  NOTE:  ROTR will charge a $49 site impact fee for each ticket exchange.
  ROTR is sold out of on-site vehicle camping. On-site Vehicle Parking is available.
  Register your ticket below by Friday July 19, 2024 at 5pm PST
  
  SNWMF thanks and is grateful to our friends and family at ROTR for welcoming our SNWMF 2024 ticket holders to experience what promises to be a beautiful resurgence of the great festival we enjoyed for years.
  I am very sorry that we cannot accommodate your request.
  Unfortunately, we cannot go around our no refund policy for this purchase. You may refer back to our terms of sale which were agreed to at checkout here: **********************************************
  
  Best,
  See Tickets

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22401780
  
  I am rejecting this response because:

  First and foremost, See Tickets state  "As is standard in the industry, pre-show income, including ticket sales, paid costs such as artist advances, airfares, operational and other deposits, insurance, licenses, fees, and advertising. Most of these deposits are non-recoupable. ****************** does not cover cancellation for low ticket sales."   
  While that may be partly acceptable, what's not acceptable is to charge patrons for a ticket to a concert, that concert is cancelled, and patrons don't get their money back.  I have never heard of such a thing.  So what's stopping anyone else from doing the same thing to other patrons.  See Tickets should litigate against Sierra ****** Music Festival, and not punish the patrons that purchased the tickets and received nothing in return.  See tickets appear to have a settled class action suit or two, what's one more.  I'm not sure why I'm wasting my breath on BBB, might as well be the NTSB.  There is no enforcement or consequence for fraud.  I'm not even sure See tickets are subscribers to BBB. 

  During Covid in 2020 we had festival tickets booked for Vegas... Reggae Rise Up.    The festival was cancelled because of low tickets sales and the pandemic.  I had the option of receiving a full refund or keep my tickets for the following year.  I kept my tickets and the festival organizers not only honored my original tickets, but gave me two additional tickets at no cost.  I got 4 VIP tickets.  That's a standup company.  I will never purchase tickets for a venue sold by See Tickets and I hope anyone who reads this follows suit.

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/04/2025

  Hello,

  For any refunds that are still being requested, customers can contact *********************** for further assistance.

  Best,

  SeeTickets

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22401780
  
  I am rejecting this response  because the response is disingenuous.  Info @snwmf has stated they aren't refunding money back.  SNWMF didn't take my money, See Tickets did.  Once the shiw was cancelled by SNWMF, a refund should have been swift.

  Criminal on both sides.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2024, I purchased two tickets for a music festival that was later canceled by the promoters. I requested a refund from See Tickets, but they have not refunded the money. When I contacted them, they refused to issue the refund, claiming that it would come from the event promoters. This claim is false, as See Tickets received the payment directly, not the promoters. Therefore, See Tickets should handle the refund process. I attempted to dispute the charge with my bank, but my request was denied. I am requesting a prompt refund of my funds. This would be the right course of action.

  Business Response

  Date: 08/12/2024

  Hi there,

  Statement from the event organizers sent on 7/15/24:
  Dear Patrons,
  We are truly sorry for the unavoidable cancellation and the delay in getting information to you. Since the cancellation, we have been working diligently with See Tickets and professionals to try to find ways to lessen the painful impacts.  We are devastated to inform you that SNWMF does not have sufficient funds to reimburse ticket buyers.
  
  As is standard in the industry, pre-show income, including ticket sales, paid costs such as artist advances, airfares, operational and other deposits, insurance, licenses, fees, and advertising. Most of these deposits are non-recoupable. ****************** does not cover cancellation for low ticket sales. 
  In the spirit of unity, we are announcing that all SNWMF 2024 music tickets are honored at Reggae on the River 2024 held on August 2nd-4th at ***************** in ****************
  To attend  Reggae on the River (ROTR) 2024, you must register your SNWMF 2024 music ticket(s) no later than Friday, July 19, 2024 at 5:00 pm PST.  After registration closes, ROTR will email you directly.
  
  I am very sorry that we cannot accommodate your request.
  Unfortunately, we cannot go around our no refund policy for this purchase. You may refer back to our terms of sale which were agreed to at checkout here: **********************************************
  
  Best,
  See Tickets

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tickets to see *************************** and the Nasty Delicious on May 8, 2024. Doors for the show Troubadour were advertised as 7pm. Unfortunately, doors opened over 30 minutes late, and the show didn't even start until after 8:30pm. Then, because the openers took nearly 45 minutes, and the band was slow to set up afterward, my wife and I barely saw the headliner before we had to leave shortly after 9:30pm. In other words, we did not receive what we paid for, and I think we should receive at least a partial refund for this show.

  Business Response

  Date: 08/12/2024

  Hi there,

  Unfortunately, an event running behind schedule and customers having to leave early does not constitute for a refund nor a partial one. All sales are final and refunds are only approved if an event is canceled or postponed, which did not happen with this event.

  You can review the terms agreed to by every customer upon purchase here: **********************************************

  Customer Answer

  Date: 08/14/2024

  I don't understand how times for a show can be advertised and then blatantly ignored without any liability for false advertising.

  Business Response

  Date: 04/03/2025

  Hi there,

  Unfortunately, shows sometimes run behind schedule. The event took place, although there were some delays, the performers that were listed still took the stage. As previously stated, if a customer unfortunately has to bow out early from a show, we understand but we cannot grant a refund for that reason.

  We can provide a contact link *************************************** for the venue directly, if you would like to escalate your request. The event organizer must approve of refunds, when the customers request was escalated on our end, it was denied for the reason listed above.

  Please feel free to contact the organizers directly, as sometimes they do offer one time approvals, but it is on a case by case basis and there is not guarantee.

  Thank you for your time.

  Customer Answer

  Date: 04/04/2025

  I don't think running a show this behind schedule is acceptable.
  
  Sincerely,
  ********* *****

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $552.95 for tickets I never received contacted their customer support team more than once with no response

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to the Memorial Day concert to see Shaboozey. The show started at 10pm which is when I arrived. At midnight I was informed by staff that he would not be arriving until 1:15am at the earliest. Since the venue closed at 2am. I chose to leave at this point and request a refund. I later found out he did not show up until 1:30 and only performed 2 songs. Which is not what was represented by See Tickets. When I requested a refund I was given a form response and no further response after I replied.

• Initial Complaint

  Date:06/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a settlement email from See Tickets. I bought a ticket through See Tickets recently and requested my settlement per the directions in the original settlement email. I received an automated response but I have not received any human response nor have I received my settlement.

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought tickets to an event that was cancelled. The full purchase price was $178.59 but they only refunded me $167.01. When I emailed them, they claimed the remainder that wasn't refunded was "for operational costs." But how are there "operational costs" if the event didn't happen? Would like to be refunded the remaining $11.58 that I am owed. Thank you