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Business Profile

Fashion Accessories

FabFitFun, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.13

Average of 350 Customer Reviews

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Review Details

  • Kylee W

    Date: 11/29/2024

    Kylee W

    Date: 11/29/2024

    I received my winter box and was incredibly frustrated to see that I did not receive any of the items I had picked during customization except for one. The only item in my order that was correct was a pair of mini baking dishes and one of them is completely unusable due to a large crack in the bottom. I had also paid an extra $20 to receive the Fenty Perfume in my box which I did not get as well. When I reached out to FabFitFun they told me that all of my items had sold out and that they would refund me $15 for the hassle. I paid an extra $20 for an item I didnt revive and youre going to refund me $15 when the one item I did receive is broken? At no point did anyone reach out to me and let me know that the items I had purchased were sold out and that they would be being replaced. At no point was I given a chance to choose different items. They finally refunded my $20 extra for the perfume but I have no doubt that they would gave kept that money had I not continued to reach out to them. At this point they are not willing to refund the rest of my money even though I have said I will send the items back. I did not spend my money on random/broken items. If someone had reached out to me and let me make different choices I would have been understanding. It is incredibly bad business practice to take peoples money and not send them what they have paid for. I have asked to cancel my subscription even though I have loved them for years. Their service and shady practices have gotten worse over the last year and I refused to continue trying to deal with them. Avoid them at all costs if you dont want to waste your money on c*** you never asked for and items you cant use because they are broken.

    FabFitFun, Inc.

    Date: 12/17/2024

    Hi Kylee! We're sorry for the inconvenience you've experienced and we'll be sure to pass this along to the team! We will continue to work on improving member experiences. Please feel free to reach out to our ************* Team if theres anything else we can do for you!

  • Rachel P

    Date: 11/28/2024

    Rachel P

    Date: 11/28/2024

    Their customer service is terrible. I received the wrong items from them and they keep giving me the runaround. They will not help me. I dont know what to do.

    FabFitFun, Inc.

    Date: 12/04/2024

    Hi ******! We're sorry for the inconvenience that you've experienced and we thank you for your feedback. We'll make sure to look into this and use this interaction as a teachable moment for our ************* team member.

  • Candace M

    Date: 11/28/2024

    Candace M

    Date: 11/28/2024

    I love Fab fit fun, the whole experience is exciting and its backed by great customer service

    FabFitFun, Inc.

    Date: 12/04/2024

    Hi *******! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo 

  • Jessica B

    Date: 11/26/2024

    Jessica B

    Date: 11/26/2024

    Good customer service and quick to respond and resolve my issues

    FabFitFun, Inc.

    Date: 12/04/2024

    Hi *******! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo 

  • Jessica C

    Date: 11/26/2024

    Jessica C

    Date: 11/26/2024

    This subscription service is shady. They dont make it clear when you subscribe that youre subscribing for a year. Then they send you all these random products (and charge you) that are not part of the regular fab, fit, fun subscription box. So, in order to stay on top of all the shipments youre scheduled to get, you must check your account constantly so that you can customize or decline all the extra products. I subscribe to several different beauty boxes and this one just isnt transparent as the rest of them are and it feels very shady. I ended up getting several items I didnt want, didnt order and couldnt return. I do not recommend this company.

    FabFitFun, Inc.

    Date: 12/04/2024

    Hi *******! We're sad to hear your experience. We'll make sure to pass along your feedback to our team to improve our membership every season. We hope to have the opportunity to surpass your expectations in the future! 

  • Stephanie M

    Date: 11/25/2024

    Stephanie M

    Date: 11/25/2024

    I had a problem with billing. I contacted *** and they explained tbe situation and made it right immedietely. Great service!

    FabFitFun, Inc.

    Date: 12/04/2024

    Hi *********! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you! Xo 

  • Amanda Z

    Date: 11/23/2024

    Amanda Z

    Date: 11/23/2024

    Fab fit fun uses deceptive practices to lock you into a subscription with sub par items. They highly inflated value of the items is no where close to what you receive. Additionally, their customer service is fully aware of issues and refuse to correct due to corporate policy. I hope and pray this company goes out of business, they are a complete sham and should have a warning label on every platform.

    FabFitFun, Inc.

    Date: 12/04/2024

    Hi ******! We're sad you feel this way. We'll make sure to pass along your feedback to our team. Please reach out to our ************* team for further assistance at *************************************************************. 

  • Virginia Y

    Date: 11/22/2024

    Virginia Y

    Date: 11/22/2024

    Best customer service hands down!! Super fast always professional and super responsive!!

    FabFitFun, Inc.

    Date: 11/27/2024

    Hi Virginia! We are thrilled to hear that you had an amazing **************** experience. Thanks for sharing your feedback! Xo 

  • Erika E

    Date: 11/20/2024

    Erika E

    Date: 11/20/2024

    Wonderful customer service! I was expecting to have some difficult back and forth to solve the issue of my stolen package but instead, the customer service agent was super helpful and understanding and was able to quickly resolve my issue.

    FabFitFun, Inc.

    Date: 11/27/2024

    Hi *****! Your feedback means a lot to us and we're happy to hear that you've had an amazing **************** experience with us! Thanks for the review! Xo

  • Sheila G

    Date: 11/19/2024

    Sheila G

    Date: 11/19/2024

    Fun way to try new products!I had no issues with delivery.

    FabFitFun, Inc.

    Date: 11/27/2024

    Hi ******! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo 

FabFitFun, Inc. is BBB Accredited.

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