Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Westlake Financial Services has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWestlake Financial Services

    Financial Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.15/5stars

    Average of 328 Customer Reviews

    Customer Complaints

    1,561 complaints closed in last 3 years

    707 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Westlake Financial Services has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4751 Wilshire Blvd #100, Los Angeles, CA 90010-3847
      Years in Business:
      35
      Business Started:
      8/29/1988
      Business Incorporated:
      5/27/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Westlake Services, LLC.
      • Westlake Financial Group
      • Westlake Financial
      • Westlake Financial Service
      Business Management
      • Mr. Ian Anderson, President
      • Mr. Tracy Bergiman, Compliance Manager
      Contact Information

      Principal

      • Mr. Ian Anderson, President

      Customer Contact

      • Mr. Ian Anderson, President
      • Mr. Robert Engilman, Chief Compliance Officer
      • Mr. Tracy Bergiman, Compliance Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to shop for financial services

      Customer Complaints

      1,561 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/25/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Upon studying Consumer Law according to The Truth and Lending ACT (TILA)in 15 USC 1605 THE DETERMAINATION OF A FINANCE CHARGE (a) Finance charge defined Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The Finance Charge does not include charges of a type payable in a comparable cash transaction.So if "Cash" Cannot be used in Any Consumer Credit Transaction why do I have to put a down payment on a vehicle, it's actually unlawful, illegal and misleading information that's stated in 15 USC 1640 Civil Liability I have the right to obtained twice the amount of a Finance Charge = $81,340 A down payment does not give or guaranteed me credit,I'm already a creditworthy appliciant in 12 CFR ****** Rules Concerning Extensions of Credit.(a) Individual accounts. A creditor shall not refuse to ***** an individual account to a creditworthy applicant on the basis of ***, marital status, or any other prohibited basis.Furthermore in 15 USC 1602 (I) The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. So when I filled out the pre-qualifier application on CarGurus through ********* Financial my credit card or social security number was ran I need to received my benefit! and sign a Purchase Agreement along with the Title and Insurance included...I honestly deserve a Brand New Vehicle I'm willing to negotiate Futhermore in 12 USC 412 Appliciation for Notes; Collateral Required So the application actually pays for the asset of getting a vehicle with the finance company depositing the application and obtaining the principal and interest...
      Read More

      Customer Reviews

      328 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tatiana C

      1 star

      07/19/2024

      If I could leave a -5 Star to this bank, I would.Call started at 1.19pm EST 07/19/2024 Agent barely vocalizing words, hard to understand, asked to be transferred to manager *****, who she spoke over me, didnt understand the issue. I explained i wanted to process the payoff of my car but had issues over the website and IVR. Explained that i requested the adjustment from $9.381,54 to $8.996.64 but only gave me the option to pay in full $9.381,54. Keeping in mind that I processed a ticket on the website #****** at 23:36. She said the payoff can't be done on the website , tho it doesn't say that ANYWHERE on the website. She asked me "Why didn't you call yesterday (7/18/2024)? Where did you submit the ticket?", like where else, on your website. She was BEYOND RUDE, I told her I would wait for the next manager available and that if had to talk to HQ would do it also. Asked for a manager for a second time with her and she transferred to ******** who did understand and help me with the payment. Honestly, I was a trainer, customer ********************** agent and also manager, and NEVER have i encountered such a horrible experience with this 2 ladies. RUN FROM THIS PEOPLE. WORST "FINANCIAL" SERVICE EVER

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.