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Average of 48 Customer Reviews
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Review fromKenny C
Date: 03/17/2023
1 starKenny C
Date: 03/17/2023
A Frigid Fiasco: Our Airbnb Nightmare in the Face of a Blizzard If you're considering booking an Airbnb for your next mountain getaway, I implore you to read my harrowing tale of frustration, disappointment, and downright negligence before making your decision.Our reservation was for a 4 PM check-in. I messaged the host the day before asking for an early check-in, but they said it was unavailable. The morning of our arrival, we made our way up the mountain just before a blizzard was forecasted to hit. We arrived at the check-in office at 1 PM and asked again for an early check-in, but they maintained that it was not available.Upon arrival at the check-in office, we were informed that due to the blizzard, their cleaners were unable to come into work, and the place was not ready. They provided no assistance, only a phone number to call. Back in the car, I called the number, desperately trying to resolve the situation. They should have been aware early on that the unit would not be ready, but their lack of preparedness was astounding.When I called, they did offer a replacement unit, but what followed was nothing short of infuriating. They attempted to give us a smaller, less accommodating place for the same price. Our original reservation totaled around $4,000, while this new, subpar option would have only cost $2,000 for the same weekend. Not only were they unprepared for our arrival, but they also tried to rip us off after botching their scheduling.This fiasco was entirely unacceptable, leaving my family with small children stranded in the midst of a blizzard. We refused their so-called compensation and found accommodations elsewhere. I cannot emphasize enough how crucial it is to think twice before booking with this Airbnb. The lack of preparation and blatant disregard for our well-being were appalling, and I hope no one else has to endure a similar ordeal.
AvantStay
Date: 03/29/2023
Hi *****,We are very sorry to hear about your experience with us. Unfortunately, we can not control the severe weather that impacted the entire area during the dates of your stay. Our team did email you two days prior about the severe weather that was going to impact the area and also tried to find you a suitable home for you and your family. We care about the well-being of all our guests and are very sorry to hear that your experience was not what you had hoped for. Please feel free to reach out to us with any questions or concerns you might have as we are always here for our guests in times of need! Thank you!AvantStay
Date: 04/13/2023
Hi *****, We are very sorry to hear about your experience with us. Unfortunately, we can not control the severe weather that impacted the entire area during the dates of your stay. Our team did email you two days prior about the severe weather that was going to impact the area and also tried to find you a suitable home for you and your family. We care about the well-being of all our guests and are very sorry to hear that your experience was not what you had hoped for. Please feel free to reach out to us with any questions or concerns you might have as we are always here for our guests in times of need! Thank you!Review fromCindy S
Date: 10/05/2022
1 starCindy S
Date: 10/05/2022
AvantStay bought our prior management company and we decided to give them an opportunity with our short term rental. It has been exhausting. They didn't actively advertise our home on websites and we had low tenant response. They billed ** or overcharged ** to help them have an income. I fired them and they stole all my bed linens as well as towels and bed bug pillow cases. They completed the last cleaning and left stains all over the bath mat and a yellow sticky substance in our utility drawer. Please beware. Find someone you trust. Not a team.AvantStay
Date: 10/15/2022
Cindy, we apologize for the experience you have had and would like to resolve the situation. Could you please email us at ******@avantstay.com with further details so we can address your concerns? Thank you.Review fromDebra H
Date: 08/13/2022
1 starDebra H
Date: 08/13/2022
I worked for avantstay was terminated July XX XXXX, the day all house keepers on Oregon coast were terminated they had a bender or a independent contractor they for anyone that want to work under his license so any of us that was interested talked one on one with Jorge to see what job we could have working for him as soon as we finish I walked outside and kandace rusted me asking what he said and how much he was paying she works for avantstay., she had no business asking me anything and that violated my personal rights I feel violated by her isn't that against the law?AvantStay
Date: 05/19/2023
After investigating this we did not find that any of our current employees violated any law or policies. Should you have any other questions or concerns on this matter, please reach out to our HR or legal team for further assistance.Review fromSt D.
Date: 07/28/2022
5 starsSt D.
Date: 07/28/2022
We very much enjoyed our 3 night stay with AvantStay in LaJolla. We were lucky to have been met by a delightful young woman, Ashley, who helped us locate and enter the apartment. The apartment was beautifully situated and inside was quite comfortable and well-furnished and appointed. Only a few additions would complete the perfectness: not only olive oil, but some vinegar would have been nice. A small fan to move a little air on the warmer days would have been nice. Otherwise, we really appreciated the quality of the staff who helped to put our reservation together and explain the essentials. All in all, it was a thoroughly positive and enjoyable experience.AvantStay
Date: 08/23/2022
Thank you for your kind and thoughtful review, St Duisberg. We are happy to hear that you enjoyed your stay and that our local team member was able to help you access the property. We will be sure to take a look at the amenities in the property. We hope to host you all again soon!Review fromCDS
Date: 07/21/2022
5 starsCDS
Date: 07/21/2022
Coachella Perfection - we booked a last-minute weekday trip to explore the area following spending time in San Diego. Our home was ready early, which was a great surprise as our kids were itching to get out of the car and into a pool. The home was perfectly clean, very well organized and stocked, and the design was modern, intentional and curated. We ended up spending most of the time at the house, lounging poolside. Grocery delivery proved to be ideal, as we were able to cook and blend smoothies on a whim. Our late check-out request was honored within minutes of asking and the local team could not have been nicer or more accommodating.AvantStay
Date: 07/27/2022
Thank you for the review Carey!! We are so happy to hear that you and your family had an amazing stay with us! I know how important pools are this time of year in the Choachella, especially with kids. It is good to hear that our grocery delivery service was beneficial as well! We hope to host you again soon!Review fromJill Danly
Date: 07/04/2022
1 starJill Danly
Date: 07/04/2022
How is it possible to secure a large home in October- Had to pay in full to secure the Malibu home for my family . Just 2 weeks ago they cancel with the reason -an extended stay overrules . What? We had to grab an airbnb at this short notice. I needed 8 bedrooms in Malibu for our sons wedding. They tried to offer a substitution with hotel suites in Thousand Oaks- not on the water- not a single home. Simple not acceptable. Beware of this company - they can cancel your order . Booking .com was no help either . Interesting that airbnb states we do not cancel and protects the enter- Avantstay and booking.com do not.AvantStay
Date: 05/19/2023
Hi there, ****. Unfortunatley, these long-term guests had rights to stay at the property and we were unable to evict them. We apologize for any inconvenience this caused. We will take your feedback into consideration to improve our services and avoid similar situations in the future. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We appreciate your understanding, and we hope that you were able to find suitable accommodations for your son's wedding.Review fromPamela T.
Date: 06/22/2022
5 starsPamela T.
Date: 06/22/2022
The AvantStay team was responsive and helpful before, during and after our stay. I would book another one of their properties next time.AvantStay
Date: 07/03/2022
Thank you for your kind and thoughtful review, Pamela! We look forward to hosting you again in the near future!Review fromLeslie B.
Date: 04/24/2022
5 starsLeslie B.
Date: 04/24/2022
The house was very clean and well stocked with nice bath products and plenty of towels and toilet paper. The kitchen had everything we needed to cook, serve and clean.
Avantstay left some complimentary treats for us which was an unexpected and welcome touch! Checking in and out was easy.AvantStay
Date: 05/18/2022
Thank you for your thoughtful feedback and we're happy to hear all the details and amenities made your stay great, Leslie! We are so glad you enjoyed the complimentary gifts that we had left at the property! We look forward to hosting you again!
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