ComplaintsforJudy Blue Jeans
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 4/16/24 I purchased two pairs of jeans. It is now June 29 and I still have not received the order I have contacted them on three separate occasions. Occasions they apologized and said the order was lost and now this last time I contacted them they told me to understand they cant refund everyone for something that they carrier did. They said they would contact their mail carrier and 70% of the request are answered. I want my money back.Initial Complaint
06/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Have not received the product. This was also a ******** add that I had been scammed by.Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Two months after buying an article of jeans the seams are separated. They have been worn maybe 10 times and hand washed once. There is no reasonable explanation for the manufacturer defect.Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered several pairs of ******************* jeans on march 5th in which they took their money of $154.49 out on the same day. I have tried several times to communicate with them. One time I was told they were very busy and all the other times I heard nothing.Initial Complaint
04/01/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased 4 pair of jeans on Sept 19th, 2023. Total amount $51.36. I never received what was purchased. I have still yet to receive a refund or the product. I have contacted customer service several times and have several emails. (I am unable to save as a doc but I can email them to someone here). I was told twice that the products were delivered. But when I asked for confirmation of delivery address the company just said they would contact the logistics company. On 11/18 I requested a full refund Here is their response Hello, ************************* Thank you for choosing our store and we look forward to providing you with a pleasant shopping experience.We are pleased to inform you that your package has successfully cleared customs and will be sent to your location. Please wait patiently for it. Even though your package is getting closer to you, we wanted to provide you with some important information before its final journey. You can check the latest status of your package through the following information:Here is your tracking number: C2S80544609CN Here is the logistics query link: ********************************* Tips: Open the tracking website above and enter your tracking number to track your shipment.To express our apology, we would like to send you one of the products you ordered as a gift. You can contact us after receiving the package and we will arrange a refund for this product.We value your experience and want to make sure you are completely satisfied with your purchase.If you have any other questions or concerns, please let us know. We do our best to help you.Thank you for choosing us and we look forward to serving you again soon.Sincerely,Customer Service Team I can supply the other emails as well to help in resolving this issue.Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Jeans were damaged. A picture has been sent 3 times.No response, no refund or reply from **** Jeans.No one answering customer service number listed.Horrible business modelInitial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered from a Judy Blue Jeans video on ******** and I still have yet to receive anything from this company.Initial Complaint
03/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on Feb 14 and I haven't received the product yet. I have emailed them several times and at first they would answer me and now nothing. I want my money back.Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 2/08/2024 I used a link on FB for a **** jeans website offering discounts. I purchased items and the company sent me tracking info. It said it was delivered and it wasn't now the company will not refund me and I need to call my back. This company is fraudulent. They are from ***** and it not legitInitial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Like pretty much every other complaint here, I placed an order in late November for a pair of jeans. Received a shipping notice and tracking number, then an email saying it was delivered (it wasn't). Got them to ****** at no cost, received another tracking number, again, no delivery. Demanded a refund for the full amount paid ($19.89) mid-January. They came back with "we paid a lot to have the second shipment expedited to you, so we can refund you 60%." I told them that's not my problem, they should use better shipping. So far, they've only refunded me $3.95. I've emailed them at least once a week since then, and no response whatsoever. Definitely a scam. I'm just glad I didn't order more than the one pair of jeans.
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Customer Complaints Summary
32 total complaints in the last 3 years.
32 complaints closed in the last 12 months.