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Customer Review Ratings
Average of 128 Customer Reviews
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Review fromRoxalena B
Date: 07/12/2023
5 starsRoxalena B
Date: 07/12/2023
The quality and beauty of the tanzanite and diamond ring I purchased is absolutely stunning. Initially, I was reluctant to purchase jewellery online. However, I am I glad I did. I've never seen a tanzanite that is a deep blue/purple colour with flashes of red. The ring arrived quickly. Angara is top-notch and creates high quality items. I am now a customer for life.
Angara.com
Date: 07/13/2023
Hello *******,We truly appreciate you taking your time to share your Angara experience. Our goal is to provide handmade jewelry that you will love forever and provide good customer service. We would love to be your forever and always personal jeweler.Best ********************************** **************** ManagerReview fromwh G
Date: 06/21/2023
5 starswh G
Date: 06/21/2023
Angara has absolutely beautiful pieces and their customer service is top-notch. Always a quick reply and a great solution is found if one is needed. Will be shopping here again.Angara.com
Date: 06/22/2023
H*** *******,Thank you for taking your time to share your Angara experience. Your opinion is very valuable to us. We are always trying to improve to provide the customer best experience. We would love to be your forever and always personal jeweler.Review fromSean D
Date: 06/15/2023
5 starsSean D
Date: 06/15/2023
****** in customer service, was fantastic. Prompt replies and true to her word on delivery date. Thank you so much!Angara.com
Date: 06/16/2023
Hello ****,Thank you for taking your time to share your Angara experience. You are a valued customer. Your opinion is very important to us. One of our Angara goals is to be hands on and available for your questions and concerns. We would love to be your forever and always personal jeweler.Review fromSabina B
Date: 06/14/2023
4 starsSabina B
Date: 06/14/2023
I purchased earrings and a beautiful London Blue Topaz ring and the products I received are exactly as described in the website and came in a beautiful box. The customer service was excellent, *********************** helped me with an order cancellation and all was processed in a timely and effective manner. I would definitely recommend this store.Angara.com
Date: 06/15/2023
Hello ******,Thank you for taking your time to write a review. Your opinion is really important to us. We really want to improve. Please tell me what we can do to go from 4 stars to a 5 star rating.Review fromKevin A
Date: 06/09/2023
5 starsKevin A
Date: 06/09/2023
******************************* was fantastic in handling my refund. She was courteous and extremely responsive with my questions. Although my order did not work out, I will certainly use this company in the future. Thank you for hiring customer service representatives that exceed the industry standard.Angara.com
Date: 08/25/2023
Hello *****,Jewelry is very personal. If the purchase did not work out or was not the taste of the gift recipient then you should return it. We understand that. We are always here to assist you would love to be your forever and always personal jeweler.Best ******** **************** ManagerReview fromWinnie C
Date: 06/08/2023
5 starsWinnie C
Date: 06/08/2023
I would like to commend ***********************, the customer experience manager at ********************, for her meticulousness while processing my exchange transaction. She always responded to my emails faster than I expected and reached out to me a couple of times to confirm I received hers. The quality of Angaras jewelry is impeccable and ****** professionalism made this an unparalleled shopping experience. Thank you so much, ***** and Angara! I cannot wait to acquire more beautiful pieces from you.??????Angara.com
Date: 06/09/2023
Hello ******,Thank you for taking your time to tell us about your Angara experience. We value you as an Angara customer and we value your opinion. ***** is an important part of our Angara team. You deserve the great customer service that ***** provided. We would love to be your forever and always personal jeweler. I hope you always were your Angara jewelry with a smile.Best ********************************** **************** ManagerReview fromA. P.
Date: 04/19/2023
1 starA. P.
Date: 04/19/2023
I really think they hide negative reviews and spam fake positive ones! Their jewelry is really pretty and I initially loved my ring. Unfortunately *** had a terrible experience with quality. Since day one, the small stones along the band have been falling out constantly. Ive had to send my ring back many times to repair it for the same issue - paying each time despite their warranty. Definitely dont expect to ever use the warranty, they try to blame the problems on you to avoid ever paying to fix it themselves. Ive been nothing but careful with my ring and there is no reason for stones to be continuously falling out (besides cheap workmanship and poor design). I have plenty of jewelry from other brands with stones along the band that have never once fallen out over years and years. **************** was really rude as well. ***** disappointed and never buying from this company again, making sure my loved ones dont either. Dont believe the good reviews!Angara.com
Date: 05/01/2023
Hello ******,We have reviewed the long history of your ring purchased November 2018. We all wear our rings differently. Fine jewelry needs to be worn with TLC. The first time you sent the ring back although, it was past the return time,we replaced the diamond free of charge as a courtesy. Since then you have repeatedly notified us of small diamonds on the ring shank coming out. You also said the metal bent. You have 14K gold. It will not bend unless it is a result of impact or repeated heavy use. Please take the time to read our warranty. We don't want to surprise our customers so we put all the warranty information on the website. NO WHERE does it say that we replace gemstones free of charge. This is the link for the warranty. **************************************************** For a small courtesy price we actually re-made your ring and sent you a brand new ring. If you are having consistent problems we suggest that you analyze how, when and where you are wearing your ring.As a last one time last courtesy gesture we will repair the ring free of charge. However, you will need to email us that you agree that we will no longer be servicing your ring and you accept the terms.We wanted you to be happy with your ring and wear it with smiles . We stand behind our quality and warranty.A. P.
Date: 05/01/2023
I hear you, the thing is I genuinely treat my ring with TLC and only wear it for light day to day activities. Like Ive told you many times, I have analyzed how/when/where I wear my ring and I work a desk job and never ever wear my ring to the gym or anything strenuous. The ring is either a faulty design or cheaply made - because I agree, 14k gold should not be bending nor should stones be popping out of the band constantly. Again, none of my friends or family who bought from other companies have had the problems Ive had. This clearly is not my fault when it happened immediately after the ring was given to me and has happened non-stop since then.Angara.com
Date: 06/15/2023
Hello ******,As a courtesy we are going to email you a free return shipping label to bring the ring back to be examined by our Master Jeweler. We will contact you after his evaluation.Review fromLB L
Date: 08/16/2022
1 starLB L
Date: 08/16/2022
Do not use this website. The shipping and logistics department are subpar and inefficient. They don't communicate effectively with customer service who seems nice but keeps giving you generic responses as to where you product is and when it will be sent. Spoke to multiple customer service agents although they were polite they all gave me entirely different explanations as to what was going on with my product. Paid for express shipping which is completely useless. They had no intention in adhering to there website posted ETA. Save yourself the headache and go to an actual local jeweler. Would never order from them again and would never recommend them to anyone. I've had better experiences ordering from a underwear website then spending over a grand on jewelry from this website. The worst online purchasing experience I've ever had.Angara.com
Date: 08/18/2022
Hello Lindsay,
I can truly feel your frustration and wish we could erase it. Our goal was to make you happy , unfortunately that did not happen.
There are times things ship or deliver late due to a couple reasons. All of our jewelry is handmade. If when it goes through quality control the master jeweler is not pleased with any little thing, he will send it back to be corrected. I do not know if that happened with your ring but we reserve the right to strive for perfection. The next issue is that we have no control over UPS or FedEx. Once we give them the package, they are the boss of the box. I am so sorry that you felt you were getting a run around. That must feel awful.
We have refunded the $15. you paid for expedited shipping. Please accept our apology.
Best Regards,
******* *****, Customer Service Manager
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