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ComplaintsforSTIIIZY, LLC
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Complaint Details
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Initial Complaint
07/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought 2 pods in ************ from ******(June 3). The employee made a mistake and only gave me 1. I contacted support the next day but the ** system is just giving me the run around. Ive called the stores and they say call the other store. The general manager gave a code to use for support. But this yielded no results, just the same automated message. Its been over a month.Business response
07/22/2024
Dear *****************************,
Stiiizy sincerely apologizes for the inconvenience you've experienced regarding your recent purchase at our ************ store. We regret any confusion caused by the error in fulfilling your order for 2 pods on June 3rd.
Please be informed that a credit for 1g Strawnana POD has been posted to your account since 6/11/2024, and you can claim it at your convenience by visiting the store. We understand your frustration with the support experience and are actively working to improve our customer service processes to better assist you in the future. If you live near any other Stiiizy store, we can make arrangements for you to get the pod in a different location.
Once again, we apologize for the inconvenience caused and appreciate your understanding. If you have any issued, do not hesitate to contact us directly at **********************************
Sincerely,Stiiizy
Initial Complaint
06/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Stiiizy order #F1403FE0, I been a loyal customer to ********************** delivery, I have ordered delivery service multiple times in the past now, this is the 2nd time in a row Ive had a mistake/missing item in my order. On Monday June 3 2024, Delivery driver from Stiiizy *** handed me a open bag and told me you might be missing item , upon request to verify items in bag he replied with first to hand him money $120 before he can give me bag , I proceeded with giving him money and once I gave him money he stepped on the pedal of his car and took off while I was left in the middle of the street inspecting my bag only to find out my skywalker item was missing. Driver *** was driving grey ****** Prius I called him multiple times from the number he called me from he was laughing and said to just call stiiizy. *** the driver number ************** I also called stiiizy store ************** and store said to send email ************************************ I also attached with the response from stiiizy, Today June 5 ******************************************************* sorry for any inconvenience just reach out to BBB. Now im here seeking my $120 for the emotional distress that Stiiizy made me go through not once but twice now .Business response
06/13/2024
Dear ********************,
We hope this message finds you well. We sincerely apologize for the inconvenience and distress caused by your recent experiences with Stiiizy Delivery. We deeply regret that your recent order have not met the high standards we strive to uphold.
Firstly, we want to address the incident involving our delivery driver, ***. We are appalled by his unprofessional behavior and the mishandling of your order. This conduct does not reflect our values and the service we aim to provide. Please be assured that we are taking immediate action. All our delivery personnel will undergo additional training to ensure such incidents do not occur again.
Regarding your missing Skywalker item, we understand your frustration. Our team applied a delivery credit of $30 to your account to compensate for the missing item and the overall experience.
We understand that this situation has caused you significant inconvenience and frustration. We deeply regret any emotional distress this may have caused. Your satisfaction is our top priority, and we are committed to making things right.
Once again, we apologize for your negative experiences. We value your loyalty as a customer and hope to have the opportunity to serve you better in the future. Please do not hesitate to contact us directly at ********************************** with any further concerns or questions.
Thank you for your understanding and patience.
Best regards,
Stiiizy TeamCustomer response
06/20/2024
Complaint: 21806831
I am rejecting this response because:
Im looking at my account and I dont see the $30 credit reflecting nor had received an email regarding any credit/compensation. If its a promo code or discount whatever you guys want to give for the inconvenience then I would like to receive it through here and have everything for the record, I dont want to nor will reach out to ***************************************.
Sincerely,
*************************Business response
07/18/2024
Dear ********************,
Thank you for bringing this to our attention.
To resolve this matter, we have issued a $30 store credit to your account. The code for the store credit is QA4XYH, which you can apply on your next order. Please note that this credit should now reflect in your account balance.
If you encounter any further issues or have additional questions, please feel free to reply directly to this message. We are committed to ensuring your satisfaction and appreciate your understanding.
Best regards,Stiiizy Team
**********************************
Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought product back to location in ******* would not honour an exchange or refund for product that wouldnt function properly and I did reach out within the seven day period to their email address because when I called nobody would answer at the location and they have a seven day exchange return policy Finally managed to get into the location and they would not honour an exchange or refund for the product that is defective.And as a forementioned did reach out via email within their exchange policy guidelines, but nobody returned my email and once again, nobody would answer phone calls at the location in *******Business response
06/12/2024
Dear ******************,
We sincerely apologize for the unsatisfactory experience you encountered during your recent visit to our ******* location. As a long-term client, your feedback is invaluable to us, and we deeply regret any disappointment or inconvenience caused by the lack of engagement and professionalism displayed by our associates.
At Stiiizy, we strive to provide exceptional customer service and create a welcoming environment for all our customers. It is disheartening to hear that our associates failed to meet your expectations and did not provide the level of service you deserve. Your concerns regarding communication and interpersonal skills have been duly noted, and we are committed to addressing these issues promptly with our team.
Please rest assured that your feedback will be shared with our management and staff at the ******* location to ensure that necessary measures are taken to improve the customer experience and uphold our standards of professionalism.
We truly value your continued support as a loyal client, and we apologize for falling short of your expectations on this occasion. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to regain your trust and confidence in Stiiizy.
Thank you for bringing this matter to our attention, *****. Our team will contact you to fix this issue.
Warm regards,
Stiiizy TeamCustomer response
06/20/2024
Complaint: 21777606
I am rejecting this response because:Company has failed to provide adequate resolution of faulty product in question and still waiting to hear from the California *********************** on this as well.
Sincerely,
******************Initial Complaint
04/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made a purchase for Order #****** from Stiizy known for selling high-quality, pricey products. However, my experience with their service has been nothing short of disappointing.Last night, I placed an order for a specific product in a particular color. When I received the confirmation screen after placing my order, everything seemed correct. However, upon receiving the email confirmation, I noticed that the color cited was different from what I had ordered and seen on the confirmation screen.Immediately, I reached out to their customer service department to rectify the error. I explained the situation, emphasizing that it was an issue with their website. To my dismay, the representative informed me that the product had already been shipped, despite my contacting them within minutes of placing the order. This was proven false when I checked the tracking number provided. The **** confirmed that the item had not been picked up, indicating that it was impossible for it to have been shipped so quickly. This discrepancy clearly indicates a lack of integrity in their operations.Despite my efforts to resolve the issue amicably, the customer service representative was unhelpful and dismissive. After insisting that they rectify the situation by sending me the correct color, they canceled the shipping label and informed me that I would need to wait 5-7 business days for a refund before I could repurchase the item.This experience has been a significant inconvenience and has left me extremely dissatisfied with their level of service. As a customer who expected better treatment, I am disappointed by their disregard for customer satisfaction and their failure to uphold their end of the transaction.I urge them to review their policies and procedures to ensure that similar incidents do not occur in the future. I also request that they expedite the process of rectifying this error by sending me the correct product promptly, without further delay or inconvenience.Business response
04/30/2024
Dear ***********************,
We sincerely apologize for the disappointment and inconvenience you experienced with your recent order from Stiiizy. Your feedback is extremely valuable to us, and we appreciate the opportunity to address your concerns.
First and foremost, we want to acknowledge the error in processing your order and the subsequent communication breakdown with our customer service team. We understand how frustrating it can be to receive a product different from what you expected, especially when you rely on our brand for high-quality products and service.
Upon reviewing your case, we confirmed that a refund was issued for your order. We want to assure you that it was never our intention to inconvenience you further by requesting the return of the item. Your satisfaction is of the utmost importance to us, and we are committed to making things right.
We're pleased to inform you that we have taken immediate steps to rectify the situation and prevent it in the future. Additionally, we'd like to extend our sincerest apologies for any frustration caused by the delay in processing the refund and for the inconvenience of having to place a new order.Please feel free to reach out to us directly at ********************************** if you have any further questions or concerns.
Once again, we apologize for falling short of your expectations and thank you for bringing this matter to our attention. We value your continued support and hope to have the opportunity to restore your trust in our brand.
Warm regards,Stiiizy
Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi there *************************** here fist things first I just want to say how much I love this company and its products Ive been a stiiizy customer for many years Ive been a daily smoker of the stiiizy 40s thats all I smoke no complaints on that only issue is I went to the stiiizy location in ferndale mi to get my favorite stiiizy 40s and I just recently had to renew my Liscense so I had a paper copy with the Liscense stapled to it and the nice lady and man working there said they wouldnt accept it when every other store does I travel 2 hours to this location because I love stiiizy so much I wont get my new Liscense for a month thats at least a couple thousand dollars of buisness your losing from me within that time period thats just from that location. Ive just been a valid customer at this store and spent thousands I dont understand why they wouldnt help me out just hope this gets touched up I work ********************************************************************************** staying stiiizyBusiness response
04/30/2024
Dear ***************************,
Thank you for reaching out and sharing your experience with us. We truly appreciate your loyalty and support for Stiiizy over the years.
We are genuinely sorry to hear about the inconvenience you encountered during your recent visit to our ********, ** location. We understand how frustrating it can be when expectations aren't met, especially when it involves a product you rely on and enjoy.
We want to clarify that our policy regarding the acceptance of identification is in place to ensure compliance with local regulations and to maintain the safety and security of our customers and staff. While we are unable to accept paper temporary licenses, we do accept alternative forms of identification, such as an ID card or passport, as you mentioned.
We apologize if this policy was not communicated clearly to you during your visit. Your feedback is invaluable to us, and we will use it to improve our processes and better serve our customers in the future.If you encounter any further issues or have any questions, please feel free to reach out to us directly at **********************************
Once again, thank you for your loyalty to Stiiizy. We value your business and hope to have the opportunity to serve you better in the future.
Warm regards,Stiiizy
Initial Complaint
04/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
3/11 at approx 9:03am i had to deal with a rude budtender who acted like she was the ***** of England once i said something she didn't like i was thrown out. I never spoke to her rudely. They refused to give me the corporate number. I have been a customer since before the rude budtender was even hired.Business response
04/30/2024
Dear ****************,
We are writing to address your recent complaint filed with the Better Business Bureau regarding your experience at our Stiiizy store on 3/11.
First and foremost, please accept our sincerest apologies for the negative encounter you had with one of our team members. We take great pride in providing exceptional customer service, and it is deeply concerning to hear that you were treated in a manner inconsistent with our standards.
We have conducted a thorough investigation into the incident you described. While we strive to maintain the highest level of professionalism among our staff, it appears that there was a misunderstanding or miscommunication during your interaction with our budtender. Please be assured that we are taking corrective measures to address this matter internally to prevent similar incidents from occurring in the future.
Regarding your request for the corporate number, we sincerely apologize for any inconvenience caused by the lack of immediate access to this information. We understand the importance of providing clear channels of communication for our valued customers, and we are committed to improving our processes to ensure that such information is readily available in the future. if you would like to discuss this matter further or provide any additional feedback, please do not hesitate to reach out to us directly at **********************************Once again, we apologize for any inconvenience or frustration this situation may have caused you. We value your business and hope to have the opportunity to restore your faith in our brand.
Sincerely,
Stiiizy Team
Customer response
05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****** disposable worked for couple days and the diedBusiness response
01/29/2024
Hi ******,
We deeply regret the trouble you're having with your Stiiizy disposable. We understand how frustrating this can be, and we want to help you as soon as possible. Please don't hesitate to reach out to our customer service team at *********************************** They will assist you with the exchange process and ensure that your experience with us is positive.
Best,
Stiiizy TeamInitial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
While Vacationing in ******************* I stopped at the Budega store on the evening of July 17th and purchased a Orange Sunset disposable vape. When I returned to my room the device was not charged. I charged it for 15 minutes, unplugged it and tried to use it again to no avail. I set it next to me in bed with the intention of returning to the store the following morning to return the defective product. Within 5 minutes there was a large explosion and I was set aflame in the hotel. Luckily I was able to distinguish myself quickly. Attached are images of the item, my burn day of and present. I returned the item to the store they made a report and tied me into an email with ******. I was refunded the $30 I paid. The people at the shop were genuinely concerned. Stiizy contact never replied. I attempted to contact customer support twice.. run around. Someone needs to take accountability. I experienced second degree ***** that could have been much worse had my survival instincts and fire safety training didnt kick into high gear. I attempted to obtain legal representation, but was told I essentially wasnt maimed enough to make it worth their time; six months after I contacted. I want to file a claim against your insurance company. There has to be some accountability for my injury. It was scary and was extremely painful. I couldve burnt the whole room down or what if that device had blown up in my face?Not a fun event to have take place while attempting to enjoy a hard earned vacation.Initial Complaint
12/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
Blaze Deliver, a delivery service owned by STIIIZY LLC, has a history of selling expired products. Just yesterday, November 12, 2023, I received my order, Order #***AA21F, in which ************* edible had expired a few days prior on 11/09/23. **************** wants to remedy this by offering me store credit for the amount spent. This is not a satisfactory response as now I am forced to spend my money with a company that has a history of selling me expired product. This isn't the first time something like this has happened, but I would like for it to be the last time.Business response
01/03/2024
Hi ******,
We checked with Blaze420 and are glad to hear your issue has been resolved, and you placed your order successfully. Thank you for being a loyal customer.
Best,
**********************Customer response
01/10/2024
Complaint: 20864283
I am rejecting this response because:You obviously did not read my complaint. Selling me expired goods and then giving me store credit is unacceptable as it forces me to shop with that company, a company that has a history of selling products pasted their BB/expiration date. There are other aspects as to why this business practice is unacceptable, but seeing your response to the initial complaint leaves me to believe you wont be reading this and I will not be investigating more time to write out all the issues if it destined to fall on def ears.
Sincerely,
*****************************Initial Complaint
12/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recently purchased a pod right before going out of town for a short trip. The following day I realized the pod was not working properly and the contents of the pod (oil), were actually coming out and burning me on my lips/tongue. I reached out to the clinic where I originally purchased the pod from after getting back from my trip, but they said their policy for returns/exchanges had already passed (three days). I contacted Stiiizy directly seeking assistance replacing this faulty pod and they said they could not help me because I did not have both the packaging and the receipt for the purchase. I have since sent them a copy of a fwd receipt I received from the clinic, however, Stiiizy has not provided me with any support. I am attaching pictures of the faulty pod with battery here along with a copy of my receipt of the pod. The pod was $20 and the battery (previously purchased), was $20 as well.Business response
01/05/2024
********,
Thank you for contacting us and bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your recent Stiiizy pod purchase.
We understand the frustration of encountering issues with a product, especially when it affects your experience and safety. Although we cannot force a third-party store to process exchanges for faulty pods due to differing policies, we are committed to providing you with the best possible solution.
Accordingly, please arrange for a visit at our ********** retail storefront at ************************************************************* by emailing our representative at *********************************** We will expect your arrival and the STIIIZY team will be more than willing to take care of you. We value your satisfaction and want to ensure you have a positive experience with our products.
Once again, we apologize for any inconvenience you have faced, and we appreciate your understanding in this matter.
Best regards,
StiiizyCustomer response
01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and will reach out to them again per their request.
Sincerely,
***********************************
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Customer Complaints Summary
33 total complaints in the last 3 years.
14 complaints closed in the last 12 months.