ComplaintsforSTIIIZY, LLC
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Complaint Details
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Initial Complaint
07/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I had ordered a battery on the site July 6 and was sent a tracking number right after stating, usps received pre info and no package yet. I then waited a few days cause there was no update on tracking status. Sent an email and got a automated message that I'd be contacted soon. Waited and never got an answer, I then sent another email with the same response. I started looking for phone numbers and got a few from sales reps with no results. I still have had no change to my situation. Ended up buying a battery at a shop that came out cheaper than the one I ordered. Still want my purple battery though. Products are great when you can acquire them but customer service is non existent. Order #******Business response
09/02/2022
Business Response /* (1000, 8, 2022/08/15) */ Thank you for your comments. We are looking into this and will address the matter shortly.Initial Complaint
07/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On June 25th, 2022 I purchased 5 batteries from STIIZY***** On June 27th, 2022 I received an email update stating that some of my items are being shipped. This email did not have a tracking number for the shipment. After not receiving an update I emailed ****************** and received an reply with a excerpt from their shipping faq. On July 2nd, 2022 I received another email stating that the last items are on their way. This time I received the below tracking linking, *********************************************************************************************** On that same day I later received an email that stated my package was delivered. This was true as I did receive my package that day but it only contained 3 out of the 5 batteries I ordered. I waited a 1 week to receive the 2nd package since my tracking app stated that it was a partial deliver. After not receiving anything in the mail, I emailed ******************. This time I didn't receive a response. I have since emailed them an additional 3 more times but receive no form of communication.Business response
08/12/2022
Business Response /* (1000, 5, 2022/07/25) */ Thank you for your comments. We are looking into this and will address the matter shortly.Initial Complaint
07/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My complaint is longer than 2000 characters. In order to fully recognize the situation on my side I have attached a picture of my complaint.Business response
08/10/2022
Business Response /* (1000, 9, 2022/07/22) */ ************************************************************************************************************************* Thank you for your comments. We are looking into this and will address the matter shortly.Initial Complaint
05/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered OFFICIAL STIIIZY BIIIG BATTERY 5/3/22. It is 5/12/22 and there is no indication of the product shipping. Their website claims orders will ship out in 2-3 business days. Contacted STIIIZY support (******************** multiple times with no response. I have seen many other complaints regarding poor shipping practices.Business response
06/29/2022
Consumer Response /* (2000, 6, 2022/05/16) */ Stiiizy has since resolved this issue. Shortly after filing the complaint I received a shipping refund and the product was delivered.Initial Complaint
04/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a battery online directly from the Stiiizy website . It never came. I never got it. The package was lost by usps. I emailed customer support for several weeks with no response. I even got a reply saying someone would get back to me the first time within 48 hours never heard a thing.. I called another number I was given by a store rep and no one answers it goes to voicemail. I have left several voicemails no call back. Today I called the store and begged for someone to please help! I know I didn't order from the store I was fed up at the point and thought it can't hurt to ask if they can do anything.. I was told someone would call back nothing . I placed my order April 1st it is April 22 I've been attempting this whole time. I mean this is unacceptable. I won't support Stiiizy anymore and it's sad because I've been using them for over a year now.Initial Complaint
04/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have made several attempts to contact the business over the past year with no response regarding Invoice Number ***** The product I purchased does not work and while I have made several attempts I have not received a single reply from the companyBusiness response
07/05/2023
Thank you for your comments. We are looking into this and may contact you individually to provide a solution.Customer response
07/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
03/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Today is 3/15/2022. I placed an order online for biig battery 01/16/2022. Paid immediately. Never received shipping or tracking number. Contacted support email address multiple times. Order #******Business response
04/27/2022
Consumer Response /* (2000, 9, 2022/04/27) */ Resolved. Received item 15 April 2022.Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a stiiizy biiig battery on February 24th and March 2nd I received product that was not mine and they will not respond to my emails.Business response
04/26/2022
Business Response /* (1000, 5, 2022/04/06) */ Customer support has reached out to the customer to let them know a new replacement battery is being shipped to them.Initial Complaint
10/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased several items from the website of the business and was given the absolute wrong sizes on each item. I sent the items back as instructed, didn't hear anything for a few weeks after making several attempts to contact them about a refund. Finally they got back to me saying they will send replacement items which is not what i asked for, again went through the refund process of sending the items back for a second time and still have not heard back although the items have reached the facility weeks ago. Overall, this has been doing on for about 5 months now and I still have not heard a word. For the amount i spent, i expected better service so i would still like my full refund with your help.Business response
11/03/2021
Business Response /* (1000, 5, 2021/10/21) */ Customer Service contacted ****** **** and is mailing her a refund check.
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Contact Information
Customer Complaints Summary
33 total complaints in the last 3 years.
14 complaints closed in the last 12 months.