ComplaintsforSTIIIZY, LLC
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Complaint Details
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Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
At first your product was the best on the market. Now I think it's the worst. The pods are almost 60$ and now I am STUCK with this, and it tastes like total something else besides pot, and very harsh. I am letting you know because I am sooo disappointed. I am not rich and really need my pen, to get through my day, so I buy constantly.Business response
10/10/2023
We appreciate you contacting us and sharing your recent experience with our product. We are truly sorry to hear that you have been disappointed with the quality of our pods, and we understand how important it is for you to have a reliable and enjoyable experience with our products.
We understand the importance of having a reliable and consistent experience with our products, especially when they significantly influence your daily routine. We are committed to providing a high-quality experience for all our customers, and your feedback helps us improve our products and services.
Once again, we apologize for any inconvenience this has caused you and appreciate your continued support. Please don't hesitate to contact our customer service team; they will be more than happy to assist you with the exchange process.Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
This business defrauded me and did not provide the products as requested. I attempted to work with the business to come to a resolution, however, they are unwilling. Businesses as shady as Stiiizy should not be allowed to provide services to consumers when they blatantly lie, cheat and manipulate the public with their products.Business response
09/07/2023
Thank you for reaching out to us at STIIIZY. We sincerely apologize for any inconvenience you experienced with your recent purchase. We want to clarify our role in this situation.
STIIIZY is committed to providing high-quality cannabis products to our customers. However, we want to emphasize that we are a manufacturer and supplier of cannabis products and do not have direct control over the policies and operations of individual dispensaries or delivery services that carry our products. Noting this customer's previous complaint, we would like to highlight that we have no control over promotions and purchases made from third-party dispensaries. We take these matters seriously and encourage customers to address their concerns directly with the retailer they purchased from.
While we cannot intervene in this situation directly, we appreciate your feedback, as it helps us maintain the quality and integrity of our products. If you have any additional information or questions related to our products or their quality, please feel free to share them with us, and we will do our best to assist you within our capacity.
Sincerely,
STIIIZY SupportCustomer response
09/15/2023
Complaint: 20433636
I am rejecting this response because: I will not be the thrown back and forth between the retailer and the manufacturer. Stiiizy is the Brand and I am making a complaint against the Brand, not the Retailer. Take ownership and responsibility for your shortcomings.
Sincerely,
*********************************Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been purchasing the 1gram pods for years. They continue to leak and although I have returned multiple for replacement to the place I am buying them, its an issue as their other pods (including disposables) arent any better. The flower dries out fast even in proper storage. When i consider that at almost $60 each its a huge cost and effort to deal with disappointment constantly.Business response
07/21/2023
Hi *****,
We deeply regret the recurring issues you have been facing with our 1-gram pods and the disappointment it has caused you. Your loyalty over the years has meant a lot to us, and we understand your frustration with the leaking and dryness of the flower, despite proper storage.
Please accept our sincerest apologies for the inconvenience you have experienced. We take your feedback seriously and are actively working to address these concerns and improve the quality of our products. Our team is dedicated to finding solutions to prevent leaks and enhance the shelf life of our flowers.
In the meantime, we encourage you to contact our customer support team at ********************************** for immediate assistance with replacements or any other concerns. Your satisfaction is of the utmost importance to us, and we are committed to making things suitable for you.
We genuinely value your feedback and appreciate your candidness in sharing your experiences. Your insights help us to continuously improve and provide you with a better vaping experience.
Thank you for being a valued customer, and we hope to have the opportunity to serve you better in the future.
Stiiizy SupportInitial Complaint
03/08/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased Liiil Stiiizy that is defective. I contacted the company did that website support on February 23, 2023 and explained my issue. Also sent required information as requested (capsule of my receipt, picture of the product and the packaging close parentheses. I did not receive a response, so March 3, 2023 I reached out to the company again and received a response stating they apologize for not responding to my initial message I sent on February 23, and they ask me to explain my issue again. I sent an email to the Support (again) stating my issue was sent them the same information I requested initially (a copy of my receipt, picture of the product and the packaging). I also reached out to them by email again today (March 7, 20/23) stating I would get a third-party involved with the lack of communication. Today, I have not received a response from Stiiizy as to how they plan on resolving or addressing my issue.Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To whom it may concern, I was able to purchase a disposable pen from the ************** stiiizy location. Upon trying the disposable it worked but hours later the disposable became defective. As I called, the receptionist says I would need the same packing in order to receive a exchange for the product. This makes no sense, I explain that I have the receipt which is proof I bought the product and the system when sliding my ID shows I was there recently through my purchase history. They also remember me and still didnt exchange the object for me and I resulted in buying another disposable. I felt used and manipulated just wanted to have a couple days of fun and was manipulated for it. I would like to receive my money back or another disposable stiiizy sense I purchased the item. Pleas accommodate me and help stiiizy understand that they are nothing without customers.Initial Complaint
02/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
good evening I ask you for help because I do not get out. I made a purchase on stiizypodshop.com, an operator contacted me with wattsapp telling me that it was possible to ship to ***** .. from 1 February a continuous request for money for courier gosshippexpress can you tell me if they are victims of a scam or not?Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My order wasn't place but i was still charged! I never got a tracking number or anything just a email saying i didn't complete the order and then a charge on my account.Business response
05/24/2023
Thank you for your comments. We apologize for any inconvenience. We are looking into this and will address the matter shortly.Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered and received black Biig Stiizy and a Orange Biig Stiizy. The black one WILL NOT CHARGE. I would like a replacement asap. Thank YouBusiness response
05/24/2023
Thank you for your comments and business. We looked into the matter and provided a solution for the customer, and we greatly appreciate our customers' patience.Initial Complaint
11/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This complaint is about false advertising, I was sent an email about a promotion for this product. I spent the required amount of money for the promotion, then was told that the manufacturer (Stiiizy) never sent the promotional products and that I need to reach out to them directly. I have conversed with them for 3 months, and they have chosen to ignore me rather than make it right.Initial Complaint
08/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 08/1/22, I purchased a battery for ****** (order #XXXXXX). The product arrived, and it was defective out of the box. I reached out to their customer service via email for written documentation with no response. I sent a 2nd request, and I was told I would be emailed a return packing slip to send the product back. I never received this, and I have reached out to the company a total of 4 times without any response. This company does not stand behind their product. Their customer service is terrible. Consumers should be aware of this when conducting business with this company.*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
33 total complaints in the last 3 years.
14 complaints closed in the last 12 months.