Reviews

Review Details

• Review fromRegina S

  Date: 01/03/2025

  1 star
  FarFetch refused to accept my return, falsely claiming it violated their return policy and that the item was returned in a 'different' condition. This is completely untrue. The item was unworn, as I could not even fit the shoes due to the wrong size. I only tried on one shoe briefly before packing both back up for return the same day. The pictures they sent in support of their claim appear highly questionable, and I strongly doubt they are even of the shoes I returned. Even so, the pictures do not show any damage and the shoes appear clearly unworn. There are some ink marks on the soles and coincidentally there are pens in the background on the picture. I assert the ink marks on the soles are from their own handling of the return that they are now trying to blame on me. Despite multiple attempts to resolve this issue with their customer service, I encountered no genuine effort to help. Instead, I was met with unreasonable implications that I should have conducted "quality control" on their merchandise by noting dust on the sole before returning it. This expectation is absurd. It is clear to me that the company has engaged in fraudulent practices by sending merchandise they had no intention of accepting back. I request the Better Business Bureau investigate this company’s practices to prevent other customers from falling victim to similar treatment.

• Review fromRegina S

  Date: 01/03/2025

  1 star
  Total scam operation. They rejected my return as 'damaged' when it was not used or worn. Claimed it was returned in 'different condition' with no proof. Complete fraud.

• Review fromMari S

  Date: 11/05/2024

  1 star
  If I could give them 0 stars I would. I ordered a pair of lounge pants from them and they were stuck in ****** for several days. When I received the package it was empty. They claim they contacted ***** and that ***** has proof that the package weight scanned the same at delivery yet they will not provide any of that proof to me. I have been a customer since 2016 and spent thousands of dollars through their site. The pants were $175.11. They said NO REFUND. They have lost a customer for life!!!

• Review fromKelly J

  Date: 10/25/2024

  1 star
  After receiving a damaged $800 dress, Farfetch declined to refund me. They, in fact, sent the dress back to me claiming I had damaged the item. The fact that they do not allow customers to leave reviews on their website should have been a red flag. I will never do business with them again.

• Review fromKeren N

  Date: 10/14/2024

  1 star
  Terrible customer service. I purchased two of the same dresses in different sizes, when they arrived I immediately scheduled a pick up and sent them back the next day. I was informed that both dresses will be returned to me claiming I damaged them both! After sending one back ( it was on sale for being the last one) they put it right away back on their website. The second dress is still on its way back to me. Their manager said they are not responsible for it and that its their partner boutiques final say, and then continues to justify their actions with lies taking no responsibility responsibility! A Purchase that was supposed to be a regular sale was actually a Final sale !

• Review fromKeisha B

  Date: 09/27/2024

  1 star
  I usually dont write reviews, but decided to based on the terrible customer service I received from **********************. I placed an order in early August and received the package about a week later. The item wasnt really my style, so I returned it. The return was received about a week later. I emailed Farfetch to let them know that I saw the return was received and asked when I would receive a refund. They let me know that the partner boutique hadnt received the item yet, but once they do the item will be inspected and my pre turn would be processed. It has now been three weeks and I havent heard from Farfetch, so I sent a follow up email requesting a status update and I called customer service. **************** m told me that the item wasnt accepted and that I would receive a refund in 5-10 days. The next day I got an email back from Farfetch stating that the partner boutique has rejected my item because it is damagedmind you I had just spoke with customer service the day before and they said my item was accepted. After emails back and forth with Farfetch its clear that they are working with a scammer partner boutique who is accusing customers of returning damaged items, so that they dont have to process refunds. I wish I would have came to BBB and read reviews about this company before spending $660 on an item that they are now returning to me. They are fraudulent and I will never spend another dollar with this company!

• Review fromElena H

  Date: 08/28/2024

  1 star
  Stay away from this group of criminals who will steal your money! I received my order of August 1, 2024, and sent it back the very next day. The merchant confirmed the receipt of the item on August 4 and supposedly "issued" a refund on August 7. I never received the refund ($1,365.08) and had to file a dispute. I called FarFetch twice - on August 19 and August 28 - to find out why they failed to issue my refund but got nothing except for exceptionally rude customer service. Save your time, money, and sanity - do NOT buy anything from this fraudulent merchant!!!

• Review fromLeslye S

  Date: 08/14/2024

  1 star
  I have ordered from Farfetch a few times with no issues. Recently I ordered a $366 pair of sunglasses. The package shipped from the seller in *****, and I noticed it was held at customs with "clearance in progress" in the U.S. for a couple of days. I received the package and opened it about an hour after receipt. The box contained no packing or protective materials--just a loose sunglasses case. Upon opening the case, I found no sunglasses. I received an empty sunglasses case and nothing more. The box/package did not appear to be damaged or previously opened. I emailed and called Farfetch immediately, and I sent pictures of everything.Farfetch has not issued any type of refund. Instead they stated that they will investigate and let me know of their resolution within 15 business days. I stated that while I understand that they need to investigate this situation on their side, it does not change the fact that I paid $366 for an item I did not receive. They continue to only reply that they are investigating this matter. I only wish I'd read the BBB rating and these BBB reviews previously. I have been waiting to file an official dispute with my credit card company in an effort to give Farfetch the chance to rectify this situation and refund my account.

• Review fromMaria J

  Date: 07/08/2024

  1 star
  I bough a pair of ******************* sneakers and they were FAKE , I want my money back

• Review fromJessica G

  Date: 05/11/2024

  1 star
  I tried to return something on the 14th day because I didnt like it. Turns out their 14 day return policy is actually a 13 day return policy because they include the delivery day as a full day.