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Business Profile

Online Retailer

Lucy In The Sky, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 472 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lucy in the Sky**** is an online clothing store that caters to high school girls buying dresses for events. I ordered a dress back in August and never received the dress. I have contacted them 2x via email. (they conveniently do not have a phone number where we can call to speak to an actual person). I have asked to cancel my order and a refund to my card I used to purchase. The confirmation email we received for the dress clearly stated a delivery date of 9/14-/9/22. It is now 10/1 and no dress, no response from this company. I want this complaint filed against them and I want to recover the full cost of the dress I purchased yet never received.

    Business Response

    Date: 11/01/2022

    Consumer Response /* (-5, 8, 2022/10/21) */ I still have not received a refund from them. Ive reached out several times and while their "auto-reply" email states a refund will be processed in 7-10 business days, its been a month and I have received nothing. I'm not even sure this company has real people working at it. There is no phone number to call - this online store was a total scam and rip off. They should be closed down!

  • Initial Complaint

    Date:09/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a gown the first week of September with delivery between 9/17/22-9/29/22. Today is 9/30/22 and no dress. I have emailed a dozen times with no responses whatsoever even though their automatic reply says that they will respond within 48 hours. There is no phone number to call and the "live chat" does not seem to exist. We are running out of time and need this dress delivered. #*******

  • Initial Complaint

    Date:09/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a ********** dress on 9/5/2022 and it is now 9/30/2022 and we still have no dress, and the shipping ********************************* i've emailed the company multiple times asking for a full refund but have yet to hear from anyone. ************** devastated as we had to go find a back up dress this week just in case it didn't show, but hoping it would. I want A FULL REFUND to my account. My order #******* for $53.65. I'm only glad we didn't order 3 dresses ************************. We will never be ordering from this website again.

    Business Response

    Date: 10/21/2022

    Consumer Response /* (2000, 9, 2022/10/21) */ They refunded my money

  • Initial Complaint

    Date:09/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9/6 for about $65. It said my delivery would be between 9/20 and 9/30. I realized that I had not received any updates regarding my order, so I emailed on 9/25 attempting to ask about it. I have not received any sort of response, and their website and social medias promise a response within 24-48 hours. Today is 9/29 and my order has not been shipped, I have received zero updates, and cannot get a response from this business. ORDER ID: *******

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order online, decided shipping time was cutting it too close to event and decided to cancel. I tried calling during their "business hours," no answer. Tried to chat, automated response. Sent message via ********, automated response. Posted on ******** looking for direction, no response and then BLOCKED. I finally received an email response on 09/27/2022 re: my cancelation request - my original email was sent on 09/22/2022. Now it's 2 weeks to cancel???? Why?? This is not customer service. They make it look like they have customer service available, but it is non-existant. I wouldn't be surprised if this place is nothing more than a store front with operations outside of the US.

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 dresses from Lucy In The Sky on 8/28/22 to be delivered between 9//9/22-9/20/22. I received 2 of the 6 dresses by 9/20/22 & returned immediately unopened on 9/22/22 & they were received at their location on 9/24/22. I am asking for a store credit for those 2 dresses as stated in their return policy. The other 4 dresses have not shipped & I'm asking for a refund for those as the event has already occurred & they are no longer needed. As stated in their return policy they will refund for items not shipped. The company has not responded to any email correspondence in regards to this request & has not reimbursed or credited me. I'm asking for a refund in the form of my original payment for the 4 dresses not shipped & store/account credit for the other 2 dresses as per their policy.

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from Lucy in the sky on September 7, 2022. When it came in I decided to return it since I didn't enjoy the material. I chose a full refund as my option and shipped the item in a couple days later and I still haven't received my refund to this day. I emailed countless times and no response!

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 9/3/22. Order supposed to arrive 9/17-9/29. No item, no shipping and absolutely ZERO customer service response (phone, email, live chat, fb & Instagram message-all methods attempted).

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress **************************** on September 12th with promised delivery September 27-October 7. ********** is October 8th. It hasn't shipped so I contacted the company. They are now saying that they are making the dress and it will be here around October 14th. Offered a $25 credit to accept this date or to pick another dress that is "guaranteed to ship." WHICH HER'S WAS. They only want to give a store credit instead of a refund. She is a senior in high school. This company is disappointing and ******************************* of their practices.

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress *************** from LUCY IN THE SKY on August 30. The email confirmation stated an estimated arrival of September 14-24th. I have never received a tracking number. I have emailed the company 4 times in the last 8 days. I have not received a response to my emails asking when the dress will be shipped. On there website it states there is a live chat during business hours. I have never been able to find a "Live Chat" I have not received any information on when the dress will be shipped or if there is a problem with the order. On there website there is no phone number listed. Any help you camp give me would be appreciated. I have not been able to locate a phone number for the company.

    Business Response

    Date: 10/11/2022

    Consumer Response /* (-5, 5, 2022/10/05) */ Hello, Finally after multiple emails Lucy in the Sky responded to me. The email stated the dress would probably not be shipped till after October 14th. I noted you contacted the company today. Also Today I received a email with a tracking number waiting to see if the dress arrives. Thank you for your help. ************* Consumer Response /* (2000, 7, 2022/10/10) */ Hello. The dress finally arrived on Oct 8. The major problem I have with the company is poor communication. The company will not supply a phone number for customer service. Emails take fir ever to be responded to. If there is a delay in shipping the company does not inform you about the delay. Thank you very much. *************

Lucy In The Sky, Inc is NOT a BBB Accredited Business.

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