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Business Profile

Online Retailer

Scoreblue, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeatedly asked for subscriptions to be cancelled and continue to be charged.

    Business Response

    Date: 05/05/2025

    As one of the top telehealth companies in the *************, we always thrive to provide the best customer service and ordering experience we can. We are very sorry to hear about this. We do see that you already spoke with customer service regarding your subscription, and they did cancel it so there will be no future charges or shipments. Additionally, we do show that a full refund for the order on April 18th, 2025 was issued.

    Customer Answer

    Date: 05/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unknowingly charged a subscription fee from Scoreblue. I had made a purchase but never knew a subscription was attached to the purchase. I want to cancel this subscription but there is nowhere on the website that gives that option

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only ordered one purchase and you took another and i want my money back and close the account which i didn't want

    Business Response

    Date: 04/09/2025

    As one of the top telehealth companies in the *************, we always want to ensure that all customer's are completely satisfied with their ordering and customer service experience. We do see that you spoke with a customer service representative on April 8th regarding this issue, and they were able to assist you and the subscription was canceled so no other shipments will be sent out. 

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my subscription now and cannot get through to anyone. I was unaware it was reoccurring AND I didn't even get the product they said they were shipping. This is false advertisement. Please help me cancel my subscription that I wasn't even aware of.

    Business Response

    Date: 03/28/2025

    As one of the top telehealth companies in the *************, we always work to ensure all customer's have an excellent ordering and customer service experience. We are very sorry to hear about this experience that you had. We have gone ahead and canceled your subscription, and we also show that your order was delivered on March 22nd, 2025 at 12:22pm to your mailbox.

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have charged my account ***** and I didn't sign up for any subscription and didn't order anything to have this amount taken from my account ***** which now is going to cause me fee's because I won't have enough money to cover other obligations. I need the money put back in my account **** thank you

    Business Response

    Date: 03/26/2025

    As one of the top telehealth companies in the *************, we always work to ensure that all customer's have an excellent ordering and customer service experience. We are very sorry for the confusion with your order. We have gone ahead and canceled your subscription so you will not receive any future orders or charges.

  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was sent on Feb 28th a second order of their product which i did nit order and the order was rejected at the port office on March 13. I paid for the initial product buy want no renewals and no further charges

    Business Response

    Date: 03/28/2025

    As one of the top telehealth companies in the *************, we always want our customer's to have an outstanding ordering and customer service experience. We do show that the order that you are referring to was already refunded on March 14th, and the subscription has already been canceled. You will not be receiving any future orders.

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same issue as all others I read. I was not aware I was ordering an ongoing prescription. There is not a simple straightforward method of cancellation on the Score Blue web site. I sent an e-mail to the given address as a last option an expect that I will not be charged again. Poor business model.

    Business Response

    Date: 01/24/2025

    As one of the top telehealth companies in the *************, we always strive to provide the best customer service and ordering experience available. We are very sorry for this experience that you had. We do show that you called in and talked to a customer service representative on January 20th, 2025 who was more than happy to assist you, and already canceled your subscription. 

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product early last year. When I cancelled it, I had a hard time and for since reason they continued pulling money out my account. So much so, to the point I had to shut my card down and order a new one. I haven't dealt with them since, yet here it is, January, 2025 and SOMEHOW this company FOUND my NEW Card and charged IT! THIS IS CRAZY. Am I gonna have to shut my entire account down?

    Business Response

    Date: 01/23/2025

    As one of the top telehealth companies in the *************, we always want to ensure that all customer's have an outstanding ordering and customer service experience. We are very sorry to hear about this experience that you had. We do see that your last order in 2024 was on a subscription, and we do not show any records of you reaching out to cancel via email or by phone. Additionally, you are also able to log into your ScoreBlue Portal to uncheck the subscription tab to cancel yourself.  However, we have gone ahead and canceled the subscription for you, and you have not been billed - there are no transactions for 2025. Again, we are sorry for any confusion or inconvenience this may have caused.

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order with score blue in January of 2024 under an ad placed by them advertising no subscription to order. The company has since been charging me every 2-3 months recurring against my wishes. I would like this subscription cancelled immediately and my card/bank account info taken off their records. This company engages in false advertising and predatory business practices and is unethical. Any further billing will result in litigation. They offer no cancellation option on their website and they do not answer customer phone calls.

    Business Response

    Date: 01/17/2025

    As one of the top telehealth companies in the *************, we always want to ensure that we go above and beyond to give our customer's the best customer service and ordering experience available. We are very sorry to hear about this experience that you had. We do see that you did speak to a representative regarding this issue on January 10th, 2024 who canceled your subscription so you will not receive any future orders. Additionally, if you decide you would like to place any future orders, you can cancel the subscription yourself at any time by logging into your ScoreBlue account. We apologize for any confusion or inconvenience this may have caused.

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is for 3 months I have tried to contact Score Blue with no success to cancel my ****************** ***** I was charged again ***** for its product on my bank card. I cannot cancel this on their web site. THANKS FOR YOUR HELP

    Business Response

    Date: 12/09/2024

    As one of the top telehealth companies in the *************, we always work to ensure that we go above and beyond to ensure all of our customer's needs are met. We are very sorry for this experience that you had. We do show that you called customer support on November 30th, 2024 and spoke to a representative who canceled your membership so you will not receive any future orders.

Scoreblue, LLC is NOT a BBB Accredited Business.

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