ComplaintsforSHEIN

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Shein started making my Copyrighted, Trademark, Patent product. They call it Lace-Up Front t-shirts and more. I'm in the ** and the Copying has to stop. Invent your own products. You owe me $10,0000 from your infringing.Product_Or_Service: Lace up front Order_Number: 000 Account_Number: 0

  Business response

  11/22/2023

  
  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact Customer Service by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Shein sent email about insufficient address **** sent back package because of this issue. Shein didn't handle issue properly or I wouldn't be complaining. I need money or packages to be a satisfied customer I see other people are having similar issues Order_Number: GSHMBC00A000SDN

  Business response

  11/21/2023

  
  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact Customer Service by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was billed CAD $207.15 on my credit card for an order that I didn't place nor received.I have tried to obtain explanation and credit from SHEIN without success.Furthermore, the replies from several CSR's were poor or deficient.Several questions and pictures of my personal information were asked.Product_Or_Service: SHEIN order billed not receive Order_Number: Tickets *********, 4 Account_Number: Requester: ********

  Business response

  11/21/2023

  
  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact Customer Service by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered from this website on November 1st, 2020. I have yet to receive my package. I have sent multiple emails trying to get guidance about this issue, but have not gotten any response. I received an email notifying the me that the package has been delivered on January 14th, 2021, yet I haven't received a package at all. This order was hundreds of dollars. I need a refund or just re-shipment of this order. I love SheIn, but I've had this issue in the past.Product_Or_Service: Clothing Order_Number: GSHM9Y00W0006CJ

  Business response

  11/21/2023

  
  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact Customer Service by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been reaching out for over 2wks to the company and haven't received a response. My package is either lost or stolen and I haven't received it as if yet. No good contact number to reach them at all. They have my secondary email which is: ********************* and I've been checking daily.Product_Or_Service: Clothing Order_Number: GSHMBX009000WYK Account_Number: N/a

  Business response

  11/22/2023

  
  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact Customer Service by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  order date 11/27/20, $160+, Payment method through Afterpay last payment due 12/25/20, each amount was $31 , last tracking entry stated 12/1/20 @ 16:13 International Warehouse Final ******************** Completed Package Shipped. Please assist me in receiving my package or having Romwe refund me my money.Product_Or_Service: 11/27/2020Order_Number: GRWMA300T000TGE

  Business response

  11/22/2023

  
  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact Customer Service by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Here is the last correspondence with them. They're never looking to really help just waste time until customer gives up. Chat started on 19 Jan 2021, 07:52 PM (GMT+0)(07:52:23)*** onlycanjustbeme joined the chat ***(07:52:23)onlycanjustbeme: Account Issues(07:52:27)*** *** joined the chat ***(07:52:30)Eic: hi(07:52:33)Eic: Hello, Thank you for contacting SHEIN customer service. How may I help you'*************************: Per usualni get hung up on. Pleaae read prior chats(07:52:59)Eic: I am sorry, what do you mean please? Please speak in English(07:54:08)onlycanjustbeme: Per usuL I was in chat and they kept connecting me to other people and disconnecting. It was all English keyboard error still legible. Please read prior chat log(07:55:43)Eic: It may take us a moment to review this information, may I put you on hold for a minute or two'(07:55:56)onlycanjustbeme: Ok(07:56:05)onlycanjustbeme: Just don't disconnect please(07:57:14)Eic: no worries it will not please(07:58:30)onlycanjustbeme: ok(08:00:24)Eic: For the return items, we already feedback the concern to our relevant team to double-check your return package(08:00:58)onlycanjustbeme: Yes and each time I'm not contacted and it goes past normal waiting period(08:01:30)Eic: We are very sorry but we will need to double-check your return items, and I'm afraid that we won't able to refund it now Please give us 7 days for the return items to double-check(08:02:00)onlycanjustbeme: This time will be no different unless they address it now. I've done my part and waited the 7b days more than once today is the last day teaching out before sending claim and police report to payment company(08:02:31)Eic: No worries we will do everything we can to solve this matter for you. Rest assured it will be solved(08:03:30)onlycanjustbeme: I'll wait on here while you all look into it. Its been sufficient time to have all info back. The bbb said you all refuse to reach back to them after contact as well *** when I hang up you all restrict my account so I can not reach you(08:04:35)Eic: Okay,Please give us 7 days for the return items to double-check(08:06:39)onlycanjustbeme: I can not because you all have told me that more than. Once and inhave record showing I've waited those 7 days more than once only for you all to stop responding and restrict my account. So please get with your resolution people and go over the info you surely got on all those different 7 day period(08:06:58)Eic: No worries, it will be solved in 7 days(08:07:44)onlycanjustbeme: Unexcusable for you all to keep telling me 7 days and **** not taking care if it so please get with the right people in claims and deal qith it today(08:09:05)Eic: We deeply understand, we will notify you once we successfully check it(08:10:11)onlycanjustbeme: Yes and you've had since nov 4 to take care of it.(08:10:49)onlycanjustbeme: To keep making me wait is not necessary you've had many 7 days since ****. Please speak with your claims or manager or whoever or give me and my bank a phone number and we qill(08:11:58)Eic: We may forward you to our Supervisor if you would like please'(08:12:10)onlycanjustbeme: I've already jumped through all the hoops that's legally expected of me(08:12:25)onlycanjustbeme: Sure. Have **** read chat or give **** needed info(08:13:06)Eic: May we have your email please? so I may forward you(08:14:40)onlycanjustbeme: *************************(08:15:27)Eic: Thank you, please wait an email from our Supervisor within 12 hours(08:17:09)onlycanjustbeme: No. I'll wait until you get them in line. I've been through this house and point show with you all time and time again just to lie and never contact me back(08:18:09)Eic: Our Supervisor is only available via email. Please wait within 12 hours(08:18:45)onlycanjustbeme: No. I'll wait until you get them in line. I've been through this house and point show with you all time and time again just to lie and never contact me back(08:18:59)Eic: Please wait within 12 hours(08:19:20)onlycanjustbeme: No. I'll wait until you get them in line. I've been through this horse and pony show with you all time and time again just to lie and never contact me back(08:19:56)onlycanjustbeme: .(08:20:23)Eic: Our Supervisor is only available via email.(08:20:47)onlycanjustbeme: There is zero reason that after over 2 months you haven't gotten all the information you all needed in the promised 7 days for me to wait even longer. Zero(08:21:51)onlycanjustbeme: Then what is his or her email address and like I said over 2 months someone needs to deal with this so get someone in the line who can please if your supervisor won't make themselves available to help **********************: It may take us a moment to review this information, may I put you on hold for a minute or two'(08:23:06)onlycanjustbeme: Sure they've had over 2 months(08:25:15)Eic: Than you for waiting, as per checking our relevant staff is still checking on the order(08:25:24)onlycanjustbeme: I'll hold(08:25:47)Eic: Than you for waiting, as per checking our relevant staff is still checking on the order(08:25:57)onlycanjustbeme: I'll hold(08:26:19)Eic: Sure(08:28:54)onlycanjustbeme: I am sitting with bank now. They close at 3 mst but I can give the manger their number to discuss with as well because currently I'm still filling the necessary claims and reports and we can cancel them if we need to if you all get this fixed(08:30:00)Eic: OKay, please expect an email from our Supversor within 12 hour(08:30:19)onlycanjustbeme: No. I'll wait until you get them in line. I've been through this horse and pony show with you all time and time again just to lie and never contact me back(08:30:55)onlycanjustbeme: I can not wait for a contact that has proven in the past won't happen. Please get the appropriate people on the phone like you said you would when I said twice I'll hold(08:31:47)onlycanjustbeme: It's like a weird on first shot trying to get you all to handle anything just to them try deleting orders and info as well as not contacting back and restricting accounts(08:31:55)Eic: We are very sorry but we will need to double-check your return items, and I'm afraid that we won't able to refund it now Please give us 7 days for the return items to double-check(08:32:29)onlycanjustbeme: In have you the 7 days. Many of them since November in fact so you should have all relevant information at hand.(08:32:45)onlycanjustbeme: You said site hold on while you had someone checking so continent please(08:33:06)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-133249_Samsung-Internet.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 209758(08:33:38)Eic: thank you for kind understand, it will be 7 days(08:34:24)onlycanjustbeme: Again. No.In have you the 7 days. Many of them since November in fact so you should have all relevant information at hand. You said site hold on while you had someone checking so continent please(08:34:48)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-133249_Samsung-Internet.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 209758(08:36:43)Eic: Thank you, please wait an email from our Supervisor within 12 hours(08:37:53)onlycanjustbeme: Again. No.In have you the 7 days. Many of them since November in fact so you should have all relevant information at hand. You said site hold on while you had someone checking so continent please I can not wait for a contact that has proven in the past won't happen. Please get the appropriate people(08:39:22)onlycanjustbeme: You put me on hold ro speak with the appropriate people and AGAIN you all have had OVER TWO MONTHS there is no excuse for 7 more days again and again because its just a scam tactic because you NEVER contact back when you say you will then you restrict the account and rhe customer is stuck and I'**************************: Not the only one going through yjianper reviews ao ***************** with the people who can fix this. I've given you all you 7 days for over 2 months so do what's right and ver someone on the line to fix it(08:40:23)onlycanjustbeme: I'll be attaching claims and piloce report to this chat log.(08:41:31)Eic: Okay, Your satisfaction means everything to us. Have we covered everything that you wanted to discuss today'(08:41:37)onlycanjustbeme: and you HAVE had all that time and the better business bureau AND the federal trade center have both tried to contact you and you all have failed to contact them back TOO(08:41:48)onlycanjustbeme: No you have not covered everything.(08:41:56)onlycanjustbeme: Should we start from the beginning(08:42:26)Eic: Okay, no need please. Please expect an email from us(08:42:54)onlycanjustbeme: I'll wait until you get them in line. I've been through this house and point show with you all time and time again just to lie and never contact me back(08:43:18)onlycanjustbeme: Attachment; better business bureau comaint.(08:43:28)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-134238_Samsung-Internet.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 538587(08:43:59)Eic: Okay, no worries it will be solved via email(08:44:28)onlycanjustbeme: I'll be adding thebpoloce reports attachment as well as soon as im done filing them out along with shipping center claim *** federal trade claim along with all platform reviews to add to complaint including claims qith payment center(08:44:40)onlycanjustbeme: I'll wait until you get them in line. I've been through this house and point show with you all time and time again just to lie and never contact me back(08:45:27)Eic: Okay, no worries we will do everything(08:45:36)onlycanjustbeme: I'll hold(08:45:53)*** *** left the chat ***(08:46:41)onlycanjustbeme: That's what I thought. You all keep doing that and leaving instead of helping but thats fine I have enough information to add to the claim and poloce report to show ive more than reached out teyikg to get help(08:46:44)*** **** joined the chat ***(08:46:47)****: Hi(08:46:51)****: Hello '? Thank you for visiting SHEIN website(08:46:59)****: We do apologize for inconvenience, the previous agent left due to technical problem, my name is ****, I will try my best to solve your queries. let me check your concern for a moment to help you further with the concern.(08:47:33)onlycanjustbeme: Hello **** thank you its notntechnicalnproblwma he disnt want to deal with the issue and I've gone through this drama over and over. But Thank-you(08:47:59)****: it needs 1-2 minutes to check your issue, please kindly stay online, I will reply to you as soon as possible after confirmed. Your understanding will be highly appreciated.(08:48:20)onlycanjustbeme: I'm currently filing a poloce report and have been informed by bbb, the federal trade commissions and the banknto reach out to my best to get you all to help and I have over and over again for over 2 months.(08:48:28)onlycanjustbeme: No worries thank you(08:48:40)****: My pleasure(08:48:55)onlycanjustbeme: It'll take me a minute to finish qith my claims and reports but I will add all to this chat log(08:49:35)****: Thank you(08:52:07)****: Please give me some time as I will reading the past chats(08:52:26)onlycanjustbeme: Ok(08:52:45)****: Thank you(08:56:19)****: We apologize but as per checking this order was reported already Kindly allow us 7 days, to double-check your return items with the courier and warehouse(08:57:57)onlycanjustbeme: I already did allow the 7 days then another and another and another and another for over 2 months. All information they are needing thwy more than have so waiting yet another 7 days doe not make any sense.(08:59:17)onlycanjustbeme: They deleted all my orders qhich I screwnahot first thankfully and restricted my account qhich I added to reports.and then asked for 7 days which I kindly have but bo word from them. Then would contact me *** sure enough did not then another 7 days and in this circle for over 2 months(08:59:28)onlycanjustbeme: Absolutely ZERO reason for any more days needed.(08:59:33)****: I am sorry but this order was only report to us today that is why we need an investigation for this issue(09:00:33)onlycanjustbeme: 1 second I will send you thenscrewnshot of your all email proving that is incorrect as well as the bbb AND the payment center contacting you all in November and December to also show that is incorrect. 1 moment(09:01:12)onlycanjustbeme: ***** 30; consumer reviews sent email on our behalf.(09:01:21)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140045_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 300796(09:01:48)onlycanjustbeme: Nov 22 thw better business bureau contacted you all(09:01:57)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-134238_Samsung-Internet.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 538587(09:01:59)Gigi: GSHM9800Y000WM1 Quantity: 34 package: 1 ************************* 2020-11-04 15:38:36 ************* afterpay-card USD ***** Shipping fee:0.00 Shipping insurance:0.00 May I confirm if is this your order'(09:03:05)onlycanjustbeme: ***** 23 and nov 27 i personally emailed your legal department while sitting at my bank managers desk and ill add their email showing they witnessed it(09:03:20)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140215_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 493664(09:03:20)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140221_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 436389(09:04:03)onlycanjustbeme: That is 1 of the orders yes and its over several things. Both missing ** returned due to poor quality. Sent all items in both orders back(09:04:17)Gigi: Please hold on a moment(09:04:34)onlycanjustbeme: ***** 17 another email sent from self and rwview companies(09:04:43)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140415_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 251438(09:06:13)onlycanjustbeme: 3 different ti.e self and victims online crime report qith federal trade adding report to poloce report sent from them.and us(09:06:34)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140531_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 459922(09:06:42)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140527_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 384344(09:06:42)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140522_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 459934(09:06:49)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140509_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 438586(09:06:49)onlycanjustbeme: Visitor uploaded: Screenshot_20210119-140515_Gmail.jpg URL: ************************************************************************************************************** Type: image/jpeg Size: 315465(09:07:02)****: would you like to hold on for a moment'(09:07:11)onlycanjustbeme: And I have more throughout the 2 months so no today was not the first time contacted but ill add them as qell(09:07:16)onlycanjustbeme: Yes.(09:07:25)****: Thank you, please do not spam(09:07:40)onlycanjustbeme: I'm just adding the information for the records(09:07:56)****: Thank you(09:12:02)****: Please give me a few minutes, thank you(09:12:49)onlycanjustbeme: Ok(09:13:15)****: I appreciate it(09:19:32)****: sorry for waiting still asking with the relevant staff for this issue(09:20:18)onlycanjustbeme: Ok(09:20:46)****: Than you(09:25:21)****: We apologize but there is no response yet with the relevant staff(09:25:59)****: Well noted on this issue. In order to solve your problem more effectively, we will transfer you to the corresponding department to help you and **** as urgent, please kindly wait within 12 hours in your email. Rest assured we will reply and solve your inquiry as soon as we can.(09:30:23)onlycanjustbeme: I do not feel comfortable waiting on someone to contact me back as I have been falsely promised this more than a few times only to have account restricted so I could not contact. If you can transfer me to that appropriate team now that qould be best as I have all the relevant documents, correaponden(09:31:07)****: We apologize but currently our supervisor is not on duty that is why we only request to send you an email for the issue(09:31:29)onlycanjustbeme: Claims and reports along with all the relevant witnesses and all infor.ation shein should have gathered im the 7 days rhey falsely told me **** needed and took over 2 months just to day qA only contacted today when I have abundance of proof otherwise(09:32:26)onlycanjustbeme: You all only have 1 supervisor tontake care of all customers and that person isn't available today? I'm sorry bitbthianisnrhe same run around i have been receiving. There has to be someone available to.assist in a matter that has taken so long(09:33:05)onlycanjustbeme: Especially based on so many intentional miscommunication and outright lies no one qould wait for a contact back when they have been lied to so mich already(09:33:44)****: We apologize but we are currenly located to another country and currently it was night here(09:35:39)onlycanjustbeme: Okay that's fine and explains now but it's not been night for over 2 months nor when I contacted earlier so that helps none per usual. Is there a phone number to contact because I do not believe I will hear back as all the past misdirection has shown(09:36:28)****: We apologize but we do not have a phone number, we can only send an email for you(09:38:30)onlycanjustbeme: So how can I guarantee I will be receiving that email considering I've been loed to for over 2 months? Because ive finished most my reports and if no one contacts me I'm only left to address the media and attorney General after getting a hold on funds(09:39:05)onlycanjustbeme: If I should have to jump through all these hoops there should be someone on your end that's willing to be a little helpful after so much misdirection(09:40:22)onlycanjustbeme: Cam you send me a copy of this chat log before we disconnect please? And yes ill acreenshot everything as well but will be helpful to have in 1 email(09:40:37)Gigi: ************************* is thsi your email'(09:40:51)onlycanjustbeme: Yes(09:41:46)****: I already requested for the email transcript, it will be sent once chhat is ended(09:42:10)onlycanjustbeme: it is 241pm mst right now. What time will the manager be available and what date because I want legal to be on chat with them at same time(09:43:38)****: You can chat us later after 5 to 6 hours(09:44:13)onlycanjustbeme: So about 745pm mst someone in the right department will be available'(09:45:55)****: it is ***** right now in your time'(09:46:23)onlycanjustbeme: No as I said it is 246 pm mst(09:48:00)****: Sorry for confusion, yes you can comeback around 7 or 8PM(09:48:14)onlycanjustbeme: Ok. Fine.(09:49:23)****: Thank you so much for understanding, and my apologies for the inconvenience(09:50:07)*** onlycanjustbeme has commented: reason: ******************************* Service Agent); comment: Just read the chatbyranscript you can see how terrible the situation is but I will just post all this into on all review and media platforms as well as reaching out to local news channel to see ifnwe can get thianonnthw news to show how many people are dealing with such scamming and from another country at that Shame! ***(09:50:07)*** onlycanjustbeme has rated the chat Bad ***(09:50:07)*** onlycanjustbeme left the chat ***NAMEonlycanjustbemeEMAIL*************************PHONE-LOCATIONSurprise, *******, United StatesURLhttps://m.shein.com/**/robot'page=DEPARTMENTUSSERVED ******, EicRATINGBadCOMMENTreason: ******************************* Service Agent); comment: Just read the chatbyranscript you can see how terrible the situation is but I will just post all this into on all review and media platforms as well as reaching out to local news channel to see ifnwe can get thianonnthw news to show how many people are dealing with such scamming and from another country at that Shame!Product_Or_Service: Shein online orders Order_Number: Different orders

  Business response

  11/21/2023

  
  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact Customer Service by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered last october on SHEIN and it is already paid but they didn't delivered it and when i call to their courrier its already back to the owner and they didn't try to contact me about my order.Order_Number: GSHMSM00F000XCB Account_Number: ***************

  Business response

  11/29/2023

  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact **************** by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi. I have ordered 2 parcels from shein both of their tracking numbers are AS203996168CN and the other one is AS204278434CN. The only reason why I am writing to you today is because in the passed I have ordered something from shein and I never received that item because they put my address wrong. I just wanted to ask you guys if my address is put right. My name is ******************* and my address is ******************************************************************************************. Can you please make sure that this address is put on both the parcels correctly.Product_Or_Service: Shein Order_Number: ******************** Account_Number: ********************

  Business response

  11/24/2023

  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact Customer Service by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a sweater from Shein for a Christmas gift. It did not fit, so I needed to return it to Shein, They said I would get free shipping for the 1st return, but did not give me any information on how to return the item. I have tried to contact them in regards to this problem. Thought they would at least send me a call tag so I could return the sweater. I will not be doing business with this company again. It has been too much of a hassle to get any response to my problem. They also said I have been refunded, but have not seen any transactions, on my credit card. Also gave me so called refund for wrong sweater. Anything you can do to resolve this matter, would be greatly appreciated! Thank you!Product_Or_Service: Purchase of Sweater

  Business response

  11/24/2023

  Hi! Hope you have a nice shopping experience here.
  For any issues, you may contact **************** by app.
  Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
  We'll be glad to help you further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩