ComplaintsforSHEIN
Online Retailer
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased several items with Shein and I have yet to received my refund. They stole my money and got their items back.My second order was purchased on May 28, 2021 for a total of $89.49. I returned four items totally $20.79. The first order was purchased on May 17, 2021 for a total of $100.73 and I returned two items totally $28.61. I returned both packages on the same day and I have yet to receive my fund. No one should have to wait this long for a refund from any company. I am asking for an investigation when I am going to receive my refund.Customer response
09/20/2021
9/20/2021
Better Business Bureau:SHEIN has reimbursed me the full refund.
***********************Initial Complaint
09/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've noticed when I place orders online at www.shein.com that I am being charged incorrect taxes. Taxes in ** is based on County Not City. I reside in Gwinnett County not Dekalb County. The taxes are 6% for Gwinnett County Not 8% like they are in DeKallb. Please make the correction on my account for address ********************************************************************************Customer response
09/17/2021
9/17/2021
Better Business Bureau:
At this time, I have not been contacted by Sheinregarding complaint ID ********.
Sincerely,
*****************************Business response
11/22/2023
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: ********************************************************************; Please type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!Initial Complaint
09/16/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had placed an order from a company in ***** back on Aug 26,2021. There App says that it arrived in ****** on Sept 5,2021. I did not know who had my package as I usually get an email from DHL when it arrives in ******. I final discovered that UNI has my parcel and there has been no updates so I emailed on Sept 14,2021 and was told that they will deliver it once they receive it from customs. I understand that, but I have already received an order that I placed a couple of days later to the same company(DHL is handling). I am concerned and would like answers.Tracking#UNIAS3016475970YQThank you,********Customer response
09/16/2021
9/16/2021
The company I purchased from is SHEIN.Business response
09/21/2021
Hello, Our team has sent a solution regarding your order. Please check your email for updates regarding your order. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)Initial Complaint
09/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My shipment arrived at their warehouse in ******** ** on August 18th. I waited a week and it still wasn't delivered. I called the ***************** the lady confirmed it was there and that they only deliver a few days a week but I'd get it next Wednesday. She then said it was lost. Then said it was in customs. I was told to contact the *** location - no one called me back. Two weeks ago I received confirmation my package is in ******** at their warehouse and it still hasn't been delivered. I called four days ago and left a voicemail requesting a callback. Never received. Spoke to a lady yesterday who said she'd call me back after speaking to her manager because she doesn't know where it is. No call back. They've lost my package and will not tell me. It's been sitting in ******** for over a month and I have tracking confirmations from both them and the company I purchased from. I want my package!Customer response
09/15/2021
9/15/2021
I've sent three emails, left over half a dozen voicemails, and spoken to multiple peopleBusiness response
09/21/2021
Hello, Our team has sent a solution regarding your order. Please check your email for updates regarding your order. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)Initial Complaint
09/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ordered 19 items. I received someone else's order. I contacted Shein and asked for them to ship out my correct order. They stated they would not until they received the items they sent me, that were wrong. I asked for a refund. They stated they would not refund me until they recieved the items, that they sent me incorrectly. I did explain I would ship the incorrect items back, but I would like my order shipped. They said they would not until they recieved the items they sent me on accident.Business response
09/15/2021
Hello, Our team has sent a solution from ********************************** regarding your order. Please check your email for updates regarding your order. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)Initial Complaint
09/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On July 21, 2021 I purchased Order NO. GSHMJ500M00M028 from SHEIN.com. On July 28, 2021, I attempted to return 1 item from the order, but the website search could not find my order and there was no phone number or chat feature for customer service. I found phone number ************** posted on the www.shein.com website for recall notices. When I called it, it was only a voicemail; without an announcement.Customer response
09/10/2021
9/10/2021Better Business Bureau:
At this time, my complaint, ID ******** regarding Shein has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************Initial Complaint
09/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a 2 items for sheins, the first item was too big I kept emailing them no answer no response, I send the email asking for return label no response, only kind of response you get is the item was delivered, yes the item was delivered but I do not need it because I cannot wear it it's too big so I was trying to get my money back or exchange I can't even exchange because won't nobody , so I had to go and order another one because I get married this weekend August the 6th 2021 and I don't have my gown my lingerie to wear because nobody will respond to my emails they don't have a phone number to call them I really need help if you try to contact them they have no contact number my bank trying to contact them no response so yes I'm filing a complaint I have an order number GSHMJAOOOOOOFNSCustomer response
09/09/2021
9/9/2021(A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.)
Better Business Bureau:
Thank you so much for responding, my complaint has been resolved
Regards,
*************************Initial Complaint
09/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My **** DEBIT card ending in ******** was stolen and used to purchase goods from SHEIN in the amount of $194.77. I reported the fraud to my bank and was told the transaction was still pending and if fraudulent it would be returned to my account once it clears pending. I contacted SHEIN customer service informing them I am not a customer and that my debit card was used fraudulently on their website. They attempted to phish my personal information asking for my drivers license and pictures of my debit card (which is stolen and not in my possession) keep in my mind I have no obligation to provide that information as I am not a customer of ********************** AND I just had my debit card stolen. Why would I give anybody my personal detailed information at this point'?? I refused and gave them the date and amount of the transaction and the last 4 digits of my card. They informed me the transaction was cancelled yet my money was never received back to my account. Currently awaiting bank dispute results.Business response
09/08/2021
Hello, Our team has sent a solution from ********************************** regarding your order. Please check your email for updates regarding your order. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)Initial Complaint
09/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hello,I am a small business and she in has stolen my design. I have emailed them multiple times with no response and it has been months. I don't want financial compensation I just want them to take my shirt off of their site. I have proof that I created the design and they are trying to rip me off because I am a small business and they are a huge corporation. The pictures from my tumblr were posted in 2013 when I created bruise apparel.Business response
09/05/2021
Hello, Our team has sent a solution regarding your order. Please check your email for updates regarding your order. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)Initial Complaint
09/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ive made an order Since August 16.I was told by an app notification that there was a delay with the plane and it would be shipped by August 30 .August 30 came and nothing .They keep sending Canada post tracking number telling me to contact them when the package hasnt even left ***** so tracking number doesnt work .I want my money back and they are telling me I cant get it back ***************** ***** .You cant even speak to a real personI spent almost $500 and cant even speak to someoneBusiness response
09/05/2021
Hello, Our team has sent a solution from ********************************** regarding your order. Please check your email for updates regarding your order. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)Customer response
09/05/2021
9/5/2021
Complaint: 15825495
I am rejecting this response because:
They are looking at and reporting about previously delivered orders.My order number is GSHMVU00600016H .
Regards,
Tasalee ******Business response
09/08/2021
9/8/2021
Hello, Our team has sent a solution from ********************************** regarding your order. Please check your email for updates regarding your order. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)
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Customer Complaints Summary
1,929 total complaints in the last 3 years.
1,757 complaints closed in the last 12 months.