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Business Profile

Online Retailer

SHEIN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for SHEIN's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SHEIN has 4 locations, listed below.

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    • SHEIN

      757 S Alameda St #400 Los Angeles, CA 90021-1679

    • SHEIN

      347 S Stimson Ave City of Industry, CA 91744-5423

    • SHEIN

      757 S Alameda St #340 Los Angeles, CA 90021-1678

    • SHEIN

      757 S Alameda St #220 Los Angeles, CA 90021-1672

    Customer Review Ratings

    1.22

    Average of 554 Customer Reviews

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    Review Details

    • Katlyn G

      Date: 06/15/2022

      Yes, you get cheap clothes that are either made ok and you can wear them for a little bit and then they tear, or they are horrible and made with the worst material and their sizes are WAY off. Recently I ordered a bunch of dresses. I ordered a SMALL because I am 5'0 and 115lbs. They were made horribly, the material was like a rock, and they were HUGE. They fit like an XXL. Their return policy is also terrible because as you know, the dresses cost like $8-$14 and the refund policy is you have to PAY to return them. I believe it was like $7.00. Obviously, I'm not doing that. So, I sent them all the pictures they need and asked them for a refund WITHOUT sending them back, OR someone could come to my house and pick it up (from the mail service) WITHOUT me paying for shipping. After a week of arguing, they gave me two options. 1. keep the dresses and get 30% off. 2. DESTROY the dresses, cut them up, send them a picture, and get a full refund. How terrible is that?!? I told them I could donate them (I live in Portland and there are a ton of homeless here that need clothes) and that they should be ashamed of themselves. I will NEVER use this company again

    • Ashley F

      Date: 06/12/2022

      Missing item from a very large order contacted customer care and they are refusing to replace the item. I will be reporting fraud to my credit card company also!

    • Crystal A

      Date: 05/28/2022

      I ordered from shein and my package was divided in 2 shein informed me it had a delay one was delivered 2 weeks earlier and was fine the second package came looked fine but when I opened it all of the clothes were molded and the accessories were covered in mold ... my son has asthma and immediately had an asthma attack... I contacted them to return it and was given the run around i took it to ups to return and they cannot ship with mold unless it's packaged proper I sent pics contacted there Managment and they are asking me to ship molded material across the country I am willing to take a credit but I informed them this needs to get out my home immediately it's causing my child to get sick and still no response I'm disgusted ... either they want me to break the law and ship mold illegally or I have to pay for defective clothes I'm never shopping with shein again

    • Magie W

      Date: 05/16/2022

      My last package I never received in the amount of 102.00 I contacted customer care about this issue on past packages where ups is delivering my packages somewhere else and saying that am signing for them I have asked for proof showing my signature and they are refusing to do so this will be last time ever ordering from this company I will start back shopping from boohoo, forever21 or rainbowshops

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