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Business Profile

Online Retailer

The NTWRK

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for The NTWRK's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The NTWRK has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The NTWRK

      8033 W Sunset Blvd Los Angeles, CA 90046-2401

    • The NTWRK

      346 N Fairfax Ave Los Angeles, CA 90036-2109

    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a hoodie on 12/3/23 and have not received it. I sent emails and no response. I have order from them before with no issues. I would like the hoodie or my money back please.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on launch day which was Nov 30th. Said items would be here by Christmas. Never sent. I reached out to customer support and wont respond.

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 11/30/23 and it was supposed to ship by last week. This was supposed to be a present. I have reached out but this company does not provide a customer service phone number and does not return emails. The product has already been released in a number of stores so I do not understand why my order has not even been shipped. This is unacceptable and bad business.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a sweatshirt on Dec 8. Kept getting a message saying the transaction did not go through, so I tried multiple times for a total of 4 attempts. A few minutes later, it said all orders were confirmed, and I ended up getting charged on my credit card for all transactions. Reached out to their email multiple times for a refund on the duplicate orders, and they said they will respond within 48 hrs, or 5 days at most. It's been well over that time.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/30/23 for the amount of $104. The money was taken out of my account right away. About 2 weeks later I emailed customer service and I get no response. I email 3 more times and I still have not received a CLEAR response as to where my order is. **************** does not respond and there is no number to call to talk to someone. This is VERY frustrating

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12-1-23. After not receiving any updated information within the 1-2 weeks of the initial expected time of shipment, I emailed the company. I received an automated reply that I would receive a response in ***** hours. I never did. I repeated this process 2 more times with the same outcome.

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint is with NTWRK. They posted on Instagram and promoted sales on 11/30 for Post ************************* cowboys merchandise . I spent over $200 and they have not replied to my emails, messages, etc. order just says confirmed with no updates. They just dont reply to messages from any customer.

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bomber jacket on 12/02/2023 for right under $200. The website states that the product would ship within 1-2 weeks. It has now been almost three. I recognize that the holiday season delays shipping at time; therefore, I reached out to customer service for clarification. I have sent 4 separate emails, and have yet to receive a response. It appears that this company collects the money from customers and simply does not send a product. It is theft and its not right.

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First time ordering from here, I ordered a post ****** sweatshirt on dec 3, said it would take 2 to 3 weeks to ship, I never received a shipping email or my order, and customer service is not responding to my many messages, as it been 2 weeks later then the 3 week ***** I will never be ordering from them again.

    • Initial Complaint

      Date:01/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered merchandise from this company on November 30th. They said orders will ship out 2-3 weeks and will be there before Christmas! I have not received any shipping information, nor have I been able to reach the company about it. And its way past the 2-3 week ***** I spend $157 and my items are still not here in time for Christmas! Very unprofessional company. I just want my merchandise as I was promised!!

    The NTWRK is NOT a BBB Accredited Business.

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