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Business Profile

Online Retailer

The NTWRK

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for The NTWRK's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The NTWRK has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The NTWRK

      8033 W Sunset Blvd Los Angeles, CA 90046-2401

    • The NTWRK

      346 N Fairfax Ave Los Angeles, CA 90036-2109

    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 12/5/23 with the NTWRK. The item was fir sale for $85, and with shipping, my total was $102.11.There was a note on the site that orders would take 2 weeks to ship.I contacted them via a message portal on their website on 12/19/23, after the two week **** passed. It indicated that it may take 24 hours to receive a response. I have received no response.I ordered this item in plenty of time to be received for Christmas and paid for shipping. The company has sent zero communication about my order or the tracking number, etc. I want to receive this item within 3 business days or I want $102.11 refunded to me in full for this purchase.Needless to say I will not shop with this merchant again.

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Merch 4 weeks ago. Have not received it nor have I had any response to multiple contact attempts. No tracking or shipping info

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 11/30/2023 Amount paid: $102.97 with shipping and tax Purchased an exclusive item, and never received my order or tracking info for any delayed shipping. Item was supposed to be shipped and delivered with (2-3 weeks) and item was never delivered. I have contacted twice via email, linked to my order purchase for assistance. Was suppose to receive a response within (*****hr), but they never responded. Order Number: ZBLZ4IHP0G34 Never received any tracking information on my order Advertisement for exclusive item was posted on Instagram linked to cowyboysproshop and ntwrk accounts.

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a product on November 30th. My confirmation email stated that the product would ship within 1-2 weeks. I have not received any updates on my order saying that shipping would be delayed, etc. I followed up with customer service on Saturday, 12/16 and the automated reply said I would hear a response in ***** hours, but that this time may be extended due to the holidays. It is Tuesday, 12/19 and I have not received a response from customer service with an order status. My order number is PTIF6Z3KSPQD. The business is also claiming on social media that orders placed two weeks ago would arrive before Christmas.

    • Initial Complaint

      Date:12/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sweatshirt from this company for a special drop they had collaborated with ***************** and the Cowboys. I placed the order on December 4, 2023. I have yet to receive any sort of follow up information in regards to this order - it was over $100. I went on their Instagram and started reading the comments and noticed that almost all the people commenting were experiencing the same exact issues as I was. The company was responding to some individuals, indicating that these will arrive before Christmas. However, I do not see how that is the case if a I have not received any update email on where my order even is. The company also mentions that they would respond to emails within ***** hours - I have been waiting over 5 days now and still have not heard back. I even followed up today. This was supposed to be a Christmas gift, what is the point if they wont even reply to their customers. How am I supposed to even try to get a refund if they wont respond to me?

    • Initial Complaint

      Date:12/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie from this company on November 16. The website stated shipping time would be within 1-2 weeks. That timeframe has now passed with no shipping update. I have emailed customer service 3 times and have not gotten a single response back. I do not wish for a refund or some sort, I just want the hoodie to ship out and arrive to me soon.

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 16, 2023 I purchased a JUNGKOOK Size XL hoodie from The NTWRK ***. Paid $75.95 in total including shipping and handling. According to the LISTING it takes 1-2 Weeks to process my order. However, I did not count any holidays, just Business Days. I have made several attempts as you can see in my attached EMAILs, WHICH, NO response was made within the criteria as stated on their WEBSITE and ***. And, I tried to contact them VIA Instagram, but no joy in making any kind of contact to follow up on my order. I am seeking a FULL REFUND in the AMOUNT of $75.95 in which I paid online. My email on the *** is ********************* ORDER: #QJBIKPCQN27S

    • Initial Complaint

      Date:12/04/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a first time customer of ********************** on **/**/23 I purchased the black +44 + ******************************* Psychedelic Race Long Sleeve Tee size XL which totaled $105.82 after shipping and tax. The order number is 1HKBOHHOUPXV. The product description lists 3-5 days for shipping. I received a confirmation email for the order that day. The transaction remains at this point in confirmed status. I submitted a form requesting support from NTWRK on 11/24/23 and received an automated response stating I would be contacted within 24 hours. On 11/28/23 I responded to that email as is indicated can be done with additional comments as I had not received a response. I continue to receive no response or updates regarding this item, shipping, delays, anything. I understand various challenges which have occurred with others with product collaborations/partnerships, shipping delays, fulfillment, etc, as well as lack of communication and responsiveness. Im trying to be patient and Im hopeful I can receive the item soon, however, I am not willing to wait indefinitely for the item to ship to me or to receive a refund. Any kind of genuine communication and information around what the situation is and what I can expect would be useful. Id appreciate having the item shipped and in my possession within two weeks please. Otherwise, Ill accept a full refund in that time frame. Thank you.

    • Initial Complaint

      Date:11/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a mystery box and some other clothes been a week, one package STATES its been delivered but its no where near our house. I know this because we asked our neighbors if they saw **** deliver a package to us on Friday. **** didn't even come down our neighborhood. I was given fake tracking info and I'm beyond ****** off. I'm still waiting on the tracking info on my other hoodies aswell.I want a refund or my package delivered. I will contact my bank and report this as FTID if you do not respect my wishes.

    • Initial Complaint

      Date:09/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had some fraud charges on my debit card through this company and my bank recommended I reach out to them to try to solve the problem. I have not heard from them. I have reached out on several occasions. I don't have an account with them since I did not authorize these charges. The days my card was used August 20th and August 29th.

    The NTWRK is NOT a BBB Accredited Business.

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