Customer ReviewsforThrive Market, Inc.

Thrive Market is a Phising SCAM!!! When you first download that app everything about the experience seems "normal". They ask you about your diet, food, and health preferences etc. Giving the sense that they're going to give food suggestions based on your preferences.After you get the pop *** for the membership (of course they want you to subscribe to their yearly membership) which is very vague in telling you plainly how much a year it will cost up front. They do tell you a monthly subscription is $12.00. I chose the monthly b/c it was a safer (so. It seemed). After subscribing and putting in our card info I noticed some red flags right away: 1.) They subscribe you instantly to autoshipments of orders without you asking to be subbed into it and before you even start see their items. They also (before you even look at products) have you choose a day that your thrive box will come to you monthly. 2.) They make a cart of food items for you (all of it random senseless junk that has nothing to do with your food preferences). If you don't pay attention (THIS) is what will ship to you on a monthly reoccurring basis at $125+. If you try to delete these food items (some how) they pop back into your cart with the food you did pick out - which BTW are very limited options once you do get to look around. 4.) I decided to cancel my sub after searching for basic items that they just didn't have, this happend over and over. When I went to cancel my membership the bot (Olive) kept trying to avoid my requests and convince me to stay. Then, I find out that I'm not getting my money back for my subscription thst I just subscribed to and they're trying to charge me for the following month as well. So, I checked Reddit. They have bad reviews!!! I tried to removed my card - can't. Ppl are getting charged $300-400 from hackers using their Thrive accts. I tried to completely delete my acct and personal info - can't. I do not trust this company and want my *********** deleted fully!

We truly appreciate your feedback and want you to know that your input is incredibly valuable to us. We are committed to listening to your feedback and using it to make the necessary improvements to better serve you. To make it easier for you to decide if a Thrive Market membership is the right fit, we offer a 30-day risk-free window for new annual members to request a refund if they're not completely satisfied with the service. When signing up, you have the option to choose between our annual membership for $59.95/year or our monthly membership for $12/month. While only new annual members qualify for the 30-day risk-free period, monthly members can cancel their upcoming renewal at any time. If you ever need assistance, please don't hesitate to reach out to us via our 24/7 chat service. We are here to help you in any way we can. Thank you for choosing Thrive Market and allowing us the opportunity to serve you.

If you want to use your ebt it won't let you use all of it. Yes you can use ebt but go to check ourlt and you have a maximum cost of food let's say it's $80 and you go to the next screen it will only let you pay some of that $80

We appreciate you taking the time to share your feedback with us. Your input is valuable, and we want you to know that we are listening and will use it to make necessary improvements. If you need assistance, please don't hesitate to reach out to us via our 24/7 chat service. We are here to help in any way we can. Thank you for choosing Thrive Market and allowing us to serve you.

Impossible to cancel not matter what you do. I've chatted emailed many times nothing. I've been told by one of the customer service people they couldn't delete my account. Keep in mind I've never bought from them just simply made account and then realized I wanted nothing to do with it. Now my account has been compromised and even though I've told them of this issue they still refuse to simply delete my account.

We appreciate your feedback. We're sorry to hear you had difficulties trying to cancel your account. While we hope you find our membership valuable, you have the option to cancel your account anytime by reaching out to our ****** Services team via 24/7 online chat. We appreciate you giving us a try!

Cancelled my membership within a week because they sent me a $100 worth of childrens vitamins that I dont need an did not want.

Thank you for your feedback. Your input is valuable to us and apologize any inconvenience. Autoship unlocks an extra 5-10% off & is activated with your first order. That said, once you place your first order, you can turn the feature off at any time *********** Services team is here to help via 24/7 online chat. Thanks for giving Thrive Market a try!

The customer service chat, phone and text are AI based and trained to maintain your membership no matter what reason you have to cancel it. I moved to ******, where they do not ship and it took me 5 days of calling, emailing etc to finally get a person who would actually cancel the membership.

We appreciate your feedback. We're sorry to hear you had difficulties trying to cancel your account. While we hope you find our membership valuable, you have the option to cancel your account anytime by reaching out to our ****** Services team via 24/7 online chat. We appreciate you giving us a try!

Once you are in their system you You can only get your name and credit card out by jumping through many hoops and then it is still there. It is very difficult to get any of your information taken out or erased from this company. I suggest never putting any information in this company!

We appreciate you taking the time to share your feedback with us. Your input is valuable, and we want you to know that we are listening and will use it to make necessary improvements. If you need assistance, please don't hesitate to reach out to us via our 24/7 chat service. We are here to help in any way we can. Thank you for choosing Thrive Market and allowing us to serve you.

Agree - this company does not make cancelling easy. I cancelled via their bot - and then the charge showed up on my credit card. I called to cancel, but since I didn't see it until my statement arrived - it was 1 day after their "30 days" policy.

We value your feedback and appreciate you taking the time to share your experience. We're sorry for any trouble you had while trying to cancel your account. While we hope you find value in your membership, you can cancel anytime by reaching out to our ****** Services team. Thank you for trying out Thrive Market!