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Business Profile

Retail Shoes

WSS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for WSS's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WSS has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WSS

      13425 S Figueroa St Los Angeles, CA 90061-1143

    • WSS

      1603 Wilshire Blvd Los Angeles, CA 90017-1610

    • WSS

      5365 Cherry Ave Long Beach, CA 90805-6258

    • WSS

      20900 Sherman Way Canoga Park, CA 91303-1742

    • WSS

      5160 Whittier Blvd Los Angeles, CA 90022-3932

    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes for my daughter on 1/16/25, they were delivered by ***** on 1/20/25 around 4:24pm. When I went outside they were gone. ***** did an investigation and then closed it without providing me an update. WSS is refusing to give me an update or refund. I want my money back! Or my daughter wants a replacement set of shoes sent to us again or for pickup . Order number **********.

      Business Response

      Date: 02/26/2025

      Hi Willanette ,

      Foremost, we apologize for the delay in regard to your lost package claim. 

      The refund was processed back into your form of payment. Please allow 3-5 business days for the funds to reflect back into your account. 

      Please let us know if you have any further questions or concerns. 

      Best, 

      SHOPWSS

    • Initial Complaint

      Date:01/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered date 12/10/2024 Amount ***** Order number; ********** I received an email on 12/17/2024 that item was ready for pick up. I went to the store on 12/18/2024 to pick up and the store clerk stated they did not receive. They would email me once order was sent. I emailed WSS on 12/20/24 to request an update. They said they would reach out to their fulfillment center and will keep me updated. I received an email on 1/1/25 stating to leave a review because my order was picked up. I messaged them 1/1/2024 and they said they would reach out to the fulfillment center. I feel I am not getting the right answers and getting the run around. Please help me resolve this.

      Business Response

      Date: 01/07/2025

      Hi Roman, 

      Unfortunately, we were unable to locate the item to be transferred. We have cancelled the order and processed a refund. Please allow 3-5 business days for the funds to reflect back into your ********** ending in 1803. We apologize for the inconvenience. 

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of air ****** two 3 and there fake the rubber sole is coming off real ******s wouldn't be coming up or off and I havent had them 2 months the color scheme is all wrong and I been walking around in fake ******s thinking I'm hot yeah a hot mess who those that ***** was on Maryland parkway does that

      Business Response

      Date: 07/08/2024

      Hello *******,

       

      Thank you for contacting shopWSS. We assure all product sold by WSS is authentic. 

      We apologize for any inconvenience this may have caused. Please do let us know if you have any questions.

       

      shopWSS

    • Initial Complaint

      Date:05/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I went in to purchase a new pair of tennis shoes and when I when to pay for them with my debit card I was directed to a device asking for my presonal information. I told the manager I didn't want to give any out and was willing to pay cash for the purchase. He said that it didn't matter and the transaction couldn't be completed without filling it in. And then he said "Don't worry, you can decline joining our mailing list at the end." I just wanted to buy a new pair of shoes not be forced to giving out my personal information and trusting it won't be sold causing "Endless" "Unwanted" solisitations "Against My Will". If this practice is not illegal "It Should Be".

      Business Response

      Date: 05/22/2024

      Hello ****,

      Thank you for contacting shopWSS. We apologize for the less than pleasant shopping experience you described above. Although we do offer a WSS rewards card, this promotional card is not a mandatory requirement to complete a purchase at any WSS location.

      Please do let us know if you have any additional questions or concerns.

      Hope this information was helpful. 

      WSS

      Customer Care

       

       

       

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought **** shoes on Monday 4/1. I receive an invoice confirmation a few days later I tried to log in to check the location and track my order but was unable to do so. When I email the company with a request for an update I received a reply that my order was cancelled and a refund was issued. I did not want my order cancelled or a refund. I just wanted a status on delivery for my order. This company is horrible and needs to be shut down completely

      Business Response

      Date: 04/11/2024

      For whom it may concern, we apologize for the inconvenience caused in regard to the order. Unfortunately, we were forced to cancel due to the item being out of stock, the order was refunded. Best- SHOPWSS 

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This transaction was on 03/17/21 it says it was shipped but all this time later an still haven't received anything it was in total amount of $114.74 I am very mad at this point way to ridiculous

      Business Response

      Date: 02/10/2023

      Hello ****************,

      Thank you for contacting shopWSS. Per our previous communication, order submission was March 17, 2021; WSS allows a 30-day grace ****** to report lost or missing merchandise.  Unfortunately, the timeframe to report lost or missing shipments has expired and the carrier no longer permits submission for tracers. We apologize for the inconvenience this may have caused.

      Thank you, 

      WSS Customer Care

    • Initial Complaint

      Date:01/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding my order asking for return/refund. It is very sad to said WSS has a poor 30 days return policy especially during the holidays. It very sad to said you didn't care about your customer but for your business only. I loose money and my daughter is left with no Christmas gift because the shoes didn't fit her because your poor policy. Knowing the holidays is such a busy time of the years you as a business should do better give customer time to do a return. **************** give ***** days for online order for a return which you guys need to step it up and do better. You as a business did not loose anything but i as a customer lost hope and trust. I order the item on 11/29 and Christmas is not even until 12/25 and I have only have 4 days left to do a return during this crazy holidays. Are you kidding me? Very little time for customer to return especially during holidays. I'm never ordering again and will not recommend to friends and family. It's almost like you set a poor policy on purpose to cheat customer. I'm very disappointed, very angry and upset.

      Business Response

      Date: 01/20/2023

      Hello *********************,

      Thank you for contacting shopWSS.

      We kindly apologize for any inconvenience you may have experienced. Per records, WSS was contacted this week to inquire about our return policy; being that order submission was in November 2022, your order no longer qualifies for return.
      *****************************************************

      Kind regards,
      WSS- Customer Care
      See Attachment/File: Return Policy- FAQ reference.PNG

    • Initial Complaint

      Date:01/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on 1/3/23 order#**********. Tried to chat and no response. Sent email to customer service and no response. Order is showing paid but still unfulfilled. I am trying to get an update on the order to see when it will ship or would like a refund. I have received no emails in response and/or with any updates.

      Business Response

      Date: 01/20/2023

      Hello ******,

      Thank you for contacting shopWSS.

      We kindly apologize for any inconvenience experienced. I was able to verify this order was canceled per your request on January 13, 2023 and has been successfully credited $52.58 back to the original tender type.

      Thank you,
      WSS-Customer Care

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************************************ purchased a pair of shoes for hes grandchild at a store location and had a issue because the person that help him at the store took advantage of he's ********** and lied to him gave him the wrong size and one of the shoe was damaged in the front part .I was so disappointed that they lied to him just to sell him the shoes . I went back to the store with him so he can get hes money back or exchange for the correct size and I have been having a big issue trying to get a exchange at least I explain to them that they lied to my father gave him the wrong size just CUSE he's vision is bad the employees were being very rude and unprofessional they make experience a lot worse the employees refuse to give a exchange or money back I have been going through multiple stores trying to return the the shoes and it's been very frustrating time consuming not to mention waste of gas my money spent for gas going to different locations just to have an issue over and over again . We have the original recipt and the shoes never been worned and the box is in perfect conditions they shoes where purchased 5 days ago .I have never had a problem at your local stores and it's been very stressful and time consuming I believe your employees need to well trained to be helpful to handicapped persons and not take advantage or their ********** just to sell shoes and check the items before sold so there is no issues for wrong size and take the time to correctly explain to the guest in Spanish of their purchase items and returns CUSE no one explained nothing to him and now my father is stuck with some shoes that cost him over **** ******* for hes grandchild CUSE they won't exchange them or take in consideration that the shoes has a manufactured issue in the front part or refund him at all .we've called ******** ******* and never gotten a response it's day 5 now and still no help very disappointed on how awfulness they treat it my father

      Business Response

      Date: 01/20/2023

      Business Response /* (1000, 5, 2023/01/03) */ Hello*********, Thank you for contacting shopWSS. Please allow me to assist you today and provide clarity on your most recent purchase at WSS. The purchased processed on December 23, 2022 included an exclusive item and per policy, considered final sale. After further research, I was able to verify your concerns have been addressed and resolved as a refund was processed at our **************** WSS on December 30,2022. Attached you will find the receipt of the return. Please do let me know if you have any additional questions or concerns. Warm Regards, WSS- Customer Care

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unknown date. Approx 1 month ago I purchased a pair of **** shoes they were fine until yesterday when it rained here for the first time since I got them and water soaked right through the bottoms and would spurt out the top every time I took a step. They said because I didn't have my receipt and it had been 30 days they would not help me I had never gotten them wet until yesterday when it rained

      Business Response

      Date: 12/06/2022

      Business Response /* (1000, 5, 2022/11/16) */ Hi *****, Thank you for contacting shopWSS. We kindly apologize for any inconvenience; however, you may return or exchange your new, unworn merchandise within 30 days of purchase date accompanied by original receipt. thank you, WSS- Customer Care Consumer Response /* (3000, 7, 2022/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I of course had worn my shoes that's why I bought them. They were fine. No problems so I threw my receipt away. It was the begining of October it hadn't rained yet but after only having these shoes approx 3 weeks it rained and I heard my right shoe making a slawshing sound. When I looked down I could see that everytime I took a step water would shoot out the toe of my shoe. Your return policy is ridiculous. If the shoes hadn't been worn I wouldn have known there was a problem with them. I don't buy shoes to store them away I wear them. It's now the begining of winter and the only shoes I have to wear are shoes that take on water. You should know that manufactures make mistakes and defects slip by. You should just replace the customers defective shoes with new ones and have the manufacturer give you credit. It's not like your going to lose money and you would still have me and all of my Facebook friends as customers Business Response /* (4000, 9, 2022/11/24) */ *****, Again, We kindly apologize for the inconvenience; as items must be unworn and within 30 days of purchase date accompanied by original receipt to qualify for a return and/or exchange. thank you, WSS- Customer Care Consumer Response /* (4200, 11, 2022/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their not taking responsibility for selling consumers shoes that they now know are defective. Their proposal is nothing more than an automatic computer response that just repeats itself. Today it's raining and these are the only shoes I have. My feet are soaked and I'm leaving very wet shoe prints everywhere I walk. It's embarrassing. I'm sure my co-workers and boss wonder why I don't just wear a different pair of shoes. To embarrassed to tell them that I don't have any other shoes.

    WSS is NOT a BBB Accredited Business.

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