We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Soap

Dr. Squatch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soap.

Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a trial essential kit from Dr. Squatch that came with a subcription for future products. After the trial kit arrived today, I observed that the fragrance is just too strong for my liking. I attempted to cancel my subscription but the website is extremely and intentionally difficult to navigate. Once I was able to find the cancel subscription option you have to proceed through 3 different pages (requesting to cancel on each subsequent page) and once you reach the third page it re-directs you to the previous page almost instananeoulsy so that you cannot click on the "cancel subscription" button. After paying this game for several minutes without ever being able to successfuly get the button pressed in time before the page re-directed, I gave up. This is shady as hell!!! There is no way it isn't intentional!!! I want to cancel my subscription and should not have to jump through hoops to do so!

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a subscription to their services. I have been trying to cancel the subscription. Their website does not allow you to cancel, that cancel anytime was part of me subscribing. When you click on edit subscription, nothing happens. It does not allow you to cancel. I have tried for a few weeks. The last time I tried, I was locked out of my account. There is no number listed to call. Their website does contact us info is an AI ******** something that no one contacts back.

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had money deducted from my bank account today for an order I Never placed. I purchased some soap from Dr. Squatch on a sale on the internet. It was a 1 time order, and I never signed up for a subscription to be on a repeat order. It was a 1 time purchase. Apparently Dr. Squatch has done this to multiple people and it needs to stop. I reached out to their customer service and asked them for a phone number to talk to someone about this. I talked to 3 different people via email and none of them will give me a phone number. I explained to them that I didnt want any more soap and that I never placed another order and that I do not want to be on a monthly subscription or bye month subscription. I have 0 interest in their products anymore, due to the fact that I seem to be allergic to their products.

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a promotion that advertised a soap, deodorant, and bar saver for $5. I figured Id give it a try. I received the product as expected, and everything seemed fine.Then, on February 22, I received an email stating that my "upcoming order" was about to shipeven though I had never placed another order. I clicked the "Access My Account" link in the email to check my status, but my account showed no active orders or subscriptions, so I assumed I was in the clear.However, on February 25 at 3:57 AM, I received another email confirming that my order had shipped. Sending this notification in the middle of the night appears intentional, likely to prevent customers from canceling within their extremely limited 30-minute cancellation ********* soon as I saw the email, I acted quickly:At 7:20 AM, I sent an email requesting cancellationonly to receive an automated bot *********** 9:03 AM, I sent a follow-up email, attaching a screenshot for ************ 12:06 PM, I emailed again, asking for an updatestill no *********** 4:35 PM, I discovered they had a live chat option. When I reached out, the representative ("***") offered only a 20% discount instead of a full refund and refused to cancel the order.This company is running a deceptive business model that traps customers into unwanted charges and makes cancellation intentionally difficult. Their lack of transparency, misleading account information, and unresponsive customer service are unacceptable. I am requesting a full refund and expect this matter to be resolved promptly.

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with Dr. Squatch company when my package arrived there was nothing inside, I contacted the company via by email (they have no phone number) and it's been several days now they will not answer me.

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one time deal for a soap bar. I wasn't told of a subscription and when I sign in to my account on their website it does not show being on a subscription. I get an email today saying I was charged $67.83 and that a package was on its way. I didn't order a package, and I wasn't told I was on a subscription, their site didn't even show it. So I contact them and the emails are in their funny language pertaining to their soap products, very unprofessional, and said that I cannot return products.

    Customer Answer

    Date: 03/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    In regards to my complaint #********, Dr ******************** responded to my request and gave me a full refund. Thank you. *****

    Sincerely,

    *********** ********

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a subscription with them for some time and found I no longer use it. I have gone to their website and tried to unsubscribe, but keep getting caught in a loop on the site making it too complicated to unsubscribe. When I go to the manage subscription button it will not let me select the button to manage it or cancel my subscription.

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising and complete refusal to honor satisfaction guarantee in a meaningful way. They advertise their products as being natural and using only natural sources of fragrance. Due to medical issues, I cannot tolerate strong, fake fragrances, so I buy natural. When I received my first order of several deodorants (enough to last me most of the year), they smelled so strongly of cheap cologne that I could not tolerate them and never even opened them. Several of the products do not even smell like the scents they are named after. Just cologne. I emailed customer support and they made me fill out a detailed satisfaction form. After that, they told me I could receive store credit. I explained to them that I am unable to use store credit, as I cant tolerate their products. This is not a resolution to me and I am not a satisfied customer. It is the same as them just keeping my money, because I cant use the store credit. I also cant afford to buy new deodorant that I need. This was my budget for deodorant for the next 6-12 months. They still refused to budge. They insisted they would never want any customer to have a bad experience but also that they would do nothing for me. When I explained they were forcing me to have a bad experience when it would be so easy for them to do the right thing and that taking care of customers is part of doing business and building a good reputation, they again refused to do anything while still insisting this is never the experience they would want any of their customers to have!!! Its crazy. I wish I had never gotten involved with this company. The time and effort and stress I have gone through for a month is outrageous when this should have been an easy customer service issue. I want my money back. The products are unused, and I cant use store credit, nor can I afford to lose $50 and not receive the personal hygeine items that money was budgeted for.

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for soap on 12/3/24 and still havent received it. Ive attempted contacting them by email which is the only way to contact their customer service. I got a generic reply and then nothing. It has now been 29 days and the tracking info still only says label printed. I could buy the soap from ******* but wanted a special kind available only online for a gift. Christmas is over and I want a refund.

  • Initial Complaint

    Date:01/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order No. #******** November 14, 2024 Total$144.05 They tried to help, but then said , its okay to send damaged product and underweight product.They sent me broken soap, which was received with corners torn off and damaged soap, they also advertised 141 grams per soap, all of the soap i received was underweight,they answered back to my inquiry, but said its their normal business practice to send broken soap in the mail to their loyal customers, and its okay if contents are damaged and liquid bottles are leaking because of shipping.this is what I ordered, ****************************************************************************** all soap was damaged, broken, underweight. all the deodorant was damaged also, and so were the liquid items.they are selling underweight and damaged product advertised as new and ripping the consumers off. they should be punished for consumer fraud.

Dr. Squatch, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.