We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Soap

Dr. Squatch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soap.

Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    im making this complaint because i had one of the worst experiences ever with this company so i was looking at the Dr ******************** website because my son came to me expressing interest in purchasing some of their products so i looked around but it was just a little to expensive for soap a few minutes after leaving there website strangely i received a text from a customer service *** who offered to give me a one time promotion code which I actually gladly accepted, but I noticed a few stranger occurrences so he told me he was giving me 25% off my first order however, after attempting to use this promotional code numerous times it just wasnt adding up my order was well over 100 I believe like 132 take away 25%. It was only taking $16 off so I find that extremely strange and every time I would put different things in my cart the value of the promotion seem to change with it just seemed really strange and underhanded it was weird seem like The promotion depended on what I put in my cart and it was never close to 25% there was a few other things like they had a promotion going on if you spend over $80 get a free mens cologne but every time I use the promotional code it would take out the free cologne just Weird and It was actually making me really upset i attempted to contact customer service with minimal success still i said whatever was gonna just cut my losses i attempted to place a order the funds were immediately debited from my account 10 seconds later, I received a notification saying that my order couldnt be processed yet. They still took the money. That was the first time I had to wait two days to receive my money. **************** gave me some generic response. Didnt make much sense Still decided to give them another shot at which time the same thing happened. They debited the funds from my account 20 seconds later. I got a weird notification that my order couldnt be processed. They couldnt verify me just a bunch of nonsense again had to wait days horrible

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company signed me up for reoccurring charges when i never signed up for them. I did not have an account with the company and they held on to my card to charge me for reoccurring payments. When asked to refund or return within hours of the charge they were unable to and kept the money. Deceptive practices and no returns or refunds for products.

  • Initial Complaint

    Date:12/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dr. Squatch decided to enroll me in a subscription when i only ordered one time almost a year ago. This month i am notified my "subscription" has shipped!! To an address i have not lived at for over 8 months. i contact them via their only method email and get we will get back to you promptly. Nothing for over a week and you cant click anything on their website under "subscription". i will dispute charges ans file AG complaint as well. They are a Scam!

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive ordered soap from these people twice. The first never came and was stolen by a delivery service they use called ontrac. I talked to them and they resent that order after about a week of waiting on a response. I ordered some more because I thought customer service was nice about it. The second order I purchased said out for delivery today in ******** *************. Never came and somehow ended up in ******** again like the first order. They are lying about the whereabouts of my package. They have to stop suing ontrac and go after them for stealing customer merchandise. ****** also neeeds to be looked into. Ive seen multiple customer complaints of packages never being delivered and stolen. Something needs to be done about these two companies. This is insane and shouldnt be happening. $80 worth of merchandise just stolen.

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the trial order i made last month said i had 3 months to decide if i wanted a susbcription but at the one month mark they scheduled me for a subscription. I felt the trial product was not woth the subscription but the misleading marketing led me to believe i had time to cancel. Upon notification of the order i requested the company cancel. Instead the proceeded to repeatedly ship me extra shipping updates. Each time i responded that i did not order i did not want a subscription or the order they were sending . With sufficient time to cancel they sent the order anyway.

  • Initial Complaint

    Date:10/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 17 2024 Company restarted my subscription without permission saying I never canceled it when I talk to somebody Via their chat option on their website six months before that saying that they would cancel my order. They proceeded to tell me that I only had a 30 minute window after the order went through to cancel which conveniently for them happened at 1 AM in the morning. Seems like shady business practice to me. They refused to work with me and kept giving me their scripted apology about how basically its my fault.

  • Initial Complaint

    Date:10/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never sent goods I purchased. Purchased a 50$ gift card that was never sent, when I followed up with the company an employee named "Ace" sent a code that had already been used.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled subscription an I need a refund A.S.A.P

  • Initial Complaint

    Date:09/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called DrSquatch has a soap subscription plan and I am currently using it. They have an option to cancel/skip your next order and post pone it until next time. But I have tried doing that the past 2 subscriptions but they still are charging me and sending me product. I have emailed them multiple times about it to cancel and to give me a refund but nobody is responding to me for any order and I am stuck with the bill. Even though I have skipped the delivery on their website they still charge me and send the product like as if I didnt *****

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to cancel a subscription I have with this company. The website allows you to click on everything but the manage subscription tab. It will not allow me to go in and cancel my subscription. I dont want their product anymore and they are not allowing me to cancel.

Dr. Squatch, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.