Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was repossessed next day all payments where made to claim the vehicle. Once it was time for vehicle to be released they had excuses as to why the release hasn't been sent and saying they would send it just for the company that towed my vehicle to say they never received anything from them the day I was suppose to pick up the vehicle which was 3 days later.

  Business Response

  Date: 12/14/2022

  Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer and the ********************, in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.
  See Attachment/File: ******** - *********************** - Response.pdf

• Initial Complaint

  Date:11/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of desperation we got a title loan from Wilshire. Months go by and have not received our DMV registration in the mail. As our tag are now four months expired. Wilshire never completed the process with the dmv there fore we are unable to even pay registration. Knowing there will be substantial late fees. We have contacted the dmv as well as Wilshire several times with no response or resolution. Meanwhile still no registration and expired tags on a our only vehicle.

  Business Response

  Date: 12/06/2022

  Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer and the ********************, in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.
  See Attachment/File: Complaint

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Siri, I currently have an account with Wilshire customer ********************** and I've been calling to inform them that I cannot make the payment and I need some time do the fact that I'm currently going through dialysis and waiting for a triple lung replacement. I've been in the hospital since September And I've been there and this morning my car got repossessed without my knowledge and ******* Wilshire, consumer to see if there's anyway possible that they could help me to give me some time to get some money because this is only transportation that I have in order to get to my appointments The supervisor advised me that there's nothing they can do they need to make the payment or my car is gonna be sold all I'm asking is for my vehicle back and put me on a payment arrangement

  Business Response

  Date: 12/16/2022

  Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer and the ********************, in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.
  See Attachment/File: ******** - ******************************* - Response.pdf

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan from my ******************* ***** I unfortunately missed 2 payments the repoed my car in that process they took all my stuff out my half tank of gas was gone they changed my key so now my vehicle theft is on my horn dont work there is a new scratch on the driver side and I paid ******** to get my car back and it took 5 days after I paid to get my car I dont understand how they can do those things so now it's going to cost me to get my vehicle theft services and change my key.

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2022/12/01) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns as well as the account. In an effort to provide quality personal service, Wilshire has responded directly to the customer in writing directly to the customer in writing and that response has been uploaded here. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response. Consumer Response /* (3000, 7, 2022/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because my theft deterrent system needs to be fixed my alarm and horn dont work and technically I believe my There is a time frame of how long a vehicle will be held to give the person the chance to get there vehicle back why was mine sent to the auction house so quickly they were thinking that I was not going to be able to get my car back. Regardless I feel they should have to fix my horn and theft deterrent system and program the key to my remote. Business Response /* (4000, 9, 2022/12/15) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns as well as the account. In an effort to provide quality personal service, Wilshire has responded directly to the customer in writing directly to the customer in writing and that response has been uploaded here. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response. Consumer Response /* (4200, 11, 2022/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) ITS NOT RIGHT MY CAR SHOULD HAVE BEEN RETURNED THE SAME WAY THEY TOOK IT NOW MY HORN DONT EVEN WORK AND ON STAR THINKS MY CAR IS STOLEN. Business Response /* (4000, 13, 2023/01/25) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns as well as the account. In an effort to provide quality personal service, Wilshire has responded directly to the customer in writing directly to the customer in writing and that response has been uploaded here. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a title loan with Wilshire during an absolutely desperate time. Long story short, things were not getting better, I ended up switching jobs, and was struggling to make payments. They never contacted me, though I tried to contact them several times. **************************************************** I am now awaiting a refund off 11,534 dollars. I was told that the check would be delivered by 10/21. NO CHECK. I have called and am getting the run around. I have had enough. Send my money.

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/11/04) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer************* in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response. Consumer Response /* (2000, 7, 2022/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) After many phone calls, this issue was resolved and I received my check yesterday. Unfortunate that it had to come to this point, however I am glad that this is finally over.

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A TITLE LOAN THROUGH THIS COMPANY AND SOON AFTER********************************** i CONTACTED THE COMPANY WHOM TOLD ME I HAD TO PAY THE FULL AMOUNT OF THE TITLE LOAN OR THEY WOULD REPO THE CAR. 4000.00 OF WHICH I ONLY BORROWED 3000. THE REPAYMENT WENT FROM 4000 ON THE DAY I FINALLY CAME UP WITH THE FULL AMOUNT TO ALMOST 5000 IN A MATTER OF DAYS. NEEDLESS TO SAY i COULDNT COME UP WITH THE EXTRA 1000 THEY TACKED ON AND MY CAR WAS AUCTIONED OFF. AS QUOTED BY THEM THEY AUCTIONED IT OFF FOR 8000 WHICH AFTER FEES AND THE AMOUNT i OWED THEY CONTACTED ME INFORMING ME I HAVE A CHECK COMING IN 30 DAYS FOR 479.00 WHCH IF THEY AUCTIONED IT FOR 8000 I WOULD HAVE BEEN OWED ALOT MORE THAN 479.00. WHEN I RESEARCHED A LITTLE MORE I FOUND THAT THE CAR WAS AUCTIONED FOR 12,000 WHICH IN THAT CASE I WOULD BE OWED A WHOLE LOT MORE THAN 479. I WAS TOLD MY 479 DOLLAR CHECK WOULD BE IN MY MAILBOX ON SEPTEMBER 9TH. IVE TALKED TO SEVERL REPS WHOM SOME SAY MY CHECK HAS BEEN SENT OUT ALONG WITH A DATE AND SOE SAY IT HASNT BEEN SENT OUT AT ALL AND THAT THEY WILL EMAIL THE HEAD DEPARTMRNT AND FOR ME TO CALL BACK THE FOLLOWING DAY WHEN I CALL BACK ITS THE SAME DAMN BROKKEN RECORD RESPONSE!! IVE CONTACTED AN ATTORNEY AND IVE SEEN THR AMOUNT OF COMPLAINTS ON THIS SAME ISSUE WITH THIS COMPANY AND I PLAN TO MAKE SURE THIS COMPANY IS HELD RESPONSIBLE FOR THIS WRONG DOING TO CONSUMERS! ITS NOT RIGHT AND IT NEEDS TO STOP AND THEY NEED TO BE HELD LIABLE FOR THIS. THEY ARE CROOKS AND ITS AN ON GOING PROBLEM!!!!!

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/25) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer ***********, in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response. Consumer Response /* (3000, 7, 2022/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never reached out to me. They sent me a 373.00 check in the mail which as supposed to be a 574.00 check but doesn't come close to what I should have gotten back after finding how much they really got from the auctioning of my vehicle. They are lying crooks and I can only hope one day they will be shut down. If anyone reads the *** reviews and wants advice, my advice would be run the other way! It may seem like a breeze in the beginning but as soon as you sign on that line you will be screwed in every way shape or form possible! Find another lender. Trust me, you'll regret it if you don't. Business Response /* (4000, 9, 2022/11/01) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer and the ***, in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.

• Initial Complaint

  Date:10/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, My name is ***************** I am a customer of Wilshire Consumer Credit. I took out a tittle loan on my 2012 Ford F-150 since Oct 2021. I have been making installment payments for the the past year. I struggled like many people trying to pay this loan. I saved worked 3 jobs with over time to pay off This loan. I got the money to pay off my loan. On Sept 29,2022 I called wilshire consumer credit to pay off my loan! I spoke with a representative who's name I can't remember but who pulled out my account and was willing to take my payment. He told me the call would be recorded and I told him I want to pay off my account balance. He insisted on giving me a quote and sending an account close out letter which would be good for 14 days to pay off. When I told him I didn't need 14 days and wanted to pay he responde with "I could help you with that" he told me the amount owed was $ 4,554.75 cents I insisted I will pay with my card. He then refrained my self and told me "********* infact your pay off amount is $3,789.00 for early pay off". I got exited and felt blessed. He processed my payment and told me to cal the following week to ask when I would receive tittle. On the day of 10/06/22 I called to check and a representative told me I haven't paid in full and that I have a balance of over $600.00 I explained to that representative and his supervisor the scenario and all he did was apologize and insist that "since I was already going to pay I should just pay the balance" I told him it's not an answer to give the customer. He was very mean. I am Not trying to be unfair but these company has very unprofessional employee and representatives. It lacks ethic and honorable judgement. I insisted my statement was back led up by the recorded phone call but instead he insisted I must pay and there is nothing he can do. I am still in debt, crashed, broken and have to difiere out a way to get money and pay This balance Although I didn't make the mistake.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/25) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns as well as the account. In an effort to provide quality personal service, Wilshire has responded directly to the customer in writing directly to the customer in writing and that response has been uploaded here. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** I purchased a ********* Truck where Wilshire Consumer Credit was the lein holder. In May my credit union issued a check foe the full amount of the lien. I have diligently and persistently attempted to obtain the title to supply to my credit union and have had absolutely nothing but lies and issues. I waited the few weeks for processing as Wilshire advised us it could take. I took steps to ensure that Wilshire understood that my current credit union needed the title to be sent to a specific address and they acknowledged that it was and... It was a giant lie. I was then told that the title was electronically released to the state *****... I HAVE SPENT COUNTLESS hours on the phone ************ only to find that this was another giant lie. I have called Wilshire and each time they have given us multiple excuses and varying time frames all of which I waited eagerly and patiently for. Now its going to be October and absolutely no help what so ever from Wilshire and absolutely no title. At this point my current credit union is staing that if I cant provide the title that I will end up compromising the interest rate they gave me. I have literally gotten so sick over the lies and times wasted in phone calls and back and forth that I am considering going to a lawyer and filing fraud charges against this company. This has been the worst experience ever in buying a vehicle where the previous lien bank is a waste of time and energy and I think is performing fraudulent acts. Where is my title? Where are the countless hours I have wasted chasing you guys for it? Where is your customer care?

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/07) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer ************ in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ********* loan through Wilshire Consumer Credit (WCC) 3 years ago for $2,525.00. After a 36 month pay back agreement (over $10,000), I contacted WCC to request the title be sent to my correct mailing address. This was a VERY DIFFICULT task to do since their call center is in India, I believe. Once confirmed, the lady on the other end stated that I owe another $2.7K for a "maturity payoff"?? Needless to say, I was very displeased to hear about this. I made my 36 month payments and now they wanted an additional $2.7K?? I borrowed $2.5K, paid back over $10K (per the agreement) and then they ask for an additional $2.7K?? A complete fraud and scam. I will also be contacting the Department of Consumer Affairs and attorneys if this is not resolved immediately. Since I initiated the call to WCC, they have been calling me 3-5 times a day, 7 days a week. They have never left me a message, so I can speak to someone here in the US to resolve this. The calls start around 9 AM and end close to 9 PM Monday thru Sunday.

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/04) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer ***********, in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response. Consumer Response /* (3000, 7, 2022/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their non excuse is just that. They never addressed my concerns. The 36 months of payments have been made, in fact, they withdrew (***) another payment on 10-2-22. They also claimed they did not call. I have my call log of them calling me 99 times within a month. I have attorneys working on the phone harassements and of course the contract. Business Response /* (4000, 9, 2022/10/18) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer ************ in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response. Consumer Response /* (4200, 11, 2022/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I completely disagree with their response. 99 calls DIRECTLY from Wilshire within 30 days is not harassment and is legal? My attorney for this particular matter seems to differ. Regarding the other matter regarding the "outstanding debt" owed is ludicrous. I borrowed $2,525, paid back OVER $10,000 and you wanted another payment of $2,600? Whether I was late on payments or on time, is of no matter since the original debt was paid in full after 38 months instead of 36 months. Payment arrangements were made (and fees), and agreed upon, at the time with the staff involved. So, your rebuttal of late payments is irrelevant and of no issue in this complaint. It just fathoms me that Wilshire Consumer Credit would loan an individual $2,525, get paid over $10,000, and then require ANOTHER $2,600 "maturity payment" in order to get my title back? The vehicle value is around $1,800! I did not mind paying off the $10K plus as I agreed upon, but the additional $2,600 after 38 months is a scam and consumer fraud. I am a disabled combat veteran (90%) that lives off of his ** monthly ********** pay, and resides in the *** assistance program. To take advantage of a ************************************* is beyond comprehension when I paid paid an enormous amount for a $2,500 original loan. At the time of this particular loan, I was ******** living in this vehicle, so I was desperate and in distress. BUT..., over the past 3 years I did my very best to payoff this loan, and did so. If you cannot agree to relive this outlandish "maturity payment", then at least do so with mercy for my living situation. Plus I am unemployed and have been since this loan. Any documents to support ************************************** assistance I can provide. Thank you. Business Response /* (4000, 13, 2022/10/28) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer ************ in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: **********************: Today Friday, September 16, 2022, I called Wilshire Consumer Credit to clear the title so that I can get the vehicle towed away. I spoke with ******, and her manager ************** refused to discuss this further with me on the phone. They are refusing to release title on the vehicle, which I am no longer financially responsible for. The events are as follows: - The loan was executed in October of 2015. - ********** in early 2017, and was unable to continue payment. - The vehicle became inoperable July 2018. - My ********** was granted in early 2019. My attorney told me Wilshire Consumer Credit was not interested in taking the car back as part of the **********, and it was operable at that time. The *** informed me that Wilshire Consumer Credit MUST release the title in order for me to properly dispose of the car. Wilshire Consumer Credit has more than made a profit off of me, as I have PAID OFF the following accounts: ********************************************************************************************************** Although Account #******* from 2015 was not paid off, payments were consistently made that more than exceeded the principle due. I am still battling *********** and haven't driven a car in over 3 years. For Wilshire Consumer Credit to hold its (former) loyal customer hostage by refusing to exercise the 2 choices: pick up the vehicle or release the title, is immoral, unjust, and I question the legality. I will be escalating this to the FTC and other government entities if this is not resolved immediately.

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/05) */ Thank you for bringing this matter to our attention. Wilshire Consumer Credit ("Wilshire") values its customers and takes each complaint seriously as an opportunity to assist and service customers more effectively. Wilshire has reviewed the customer's concerns and has responded directly to our customer ************ in writing. Should the customer have additional questions or concerns, he or she may reach Wilshire directly at the contact information provided in the written response.