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Business Profile

Womens Clothing

DailyLook

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I starting using the DailyLook clothing subscription service and later decided I wanted to cancel it. When I tried to, the company website kept saying they could not cancel my subscription because a box was in transit, so I waited until the box came, returned it without purchasing anything, and waited for the confirmation of delivery to try and again to cancel my subscription. I am still getting the same message that I cannot cancel my subscription because a box is in transit. I have tried calling them and using their online messaging platform to contact someone, but I keep getting a message that I need to contact them between 8 a.m. and 6 p.m. PST. I have been making sure that I'm contacting them in those hours, but still no response. My next step is to dispute their charges on my credit card. This company is super shady, and their business model seems to be to trick people into signing up and then making it impossible for them to cancel.

    Business Response

    Date: 06/22/2022

    Business Response /* (1000, 5, 2022/06/07) */ Cancelations are processed once Dailylook receives the last box. The vox was received on 6/6 and will be processed within 24 - 48 hrs. The account is placed in in a pending cancelation status and will be finalized then.

  • Initial Complaint

    Date:05/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subscription service. Doesn't have a "cancel" option. The fine print gives instruction to cancel that don't exist. It continues to charge without permission. The company has no contact info either. So basically if you give them your info, they can charge you indefinitely.

    Business Response

    Date: 06/15/2022

    Business Response /* (1000, 5, 2022/05/30) */ The client was not charged and her account is canceled. Contact information is located on the webpage and via the client's stylis.

DailyLook is NOT a BBB Accredited Business.

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