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Business Profile

Online Retailer

Modern Life Trend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Modern Life Trend's headquarters and its corporate-owned locations. To view all corporate locations, see

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Modern Life Trend has 2 locations, listed below.

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    Customer Complaints Summary

    • 491 total complaints in the last 3 years.
    • 254 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 Airmoto compressors from ****** on 2/10/25. The amount due did not appear on my credit card statement immediately, but a similar charge appeared listed Modern Life Trend so I accepted it when it was quiried by my credit card.The Amazon order arrived 2 days later and I was charged the expected ************ (2/15) a package with 3 air compressors arrived via **** with return an address Return Solution and no other information.Modern Life Trend should refund $198.96 since I did not order their air compressors.

      Business Response

      Date: 02/17/2025

      We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:02/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of reading glasses that they advertised to be adjustable and did not need prescription on Feb 6 2025. Instead I received a toy glasses that is made of plastic entirely.They charged my credit card three times for an item that they had advertised for ***** Three different charges totaling *****.I tried to contact them but that seemed to be impossible. I am an elderly person with limited income.I do not have extra money to be scammed. Please make these scammers to refund my money. Thank you

      Business Response

      Date: 02/17/2025

      We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:02/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered adjustable giasses and did not recieve

      Business Response

      Date: 02/17/2025

      We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:02/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/20/2025 I placed an online order for 2 Sync Wrist heart rate monitor watches for ***** ea. I was then also charged a "VIP Club membership fee of *****, which I did not authorize nor was i aware of this charge. Shipping charge was 8.99, bringing total paid to ******. After numerous attempts to contact the company about the VIP charge and the fact also that i have not rec'd any product, i was finally refunded the ***** membership fee, however i was told they could not refund the requested ****** product fee and shipping costs. (copied email response here): Thank you for reaching out to us.Upon checking, we have shipped out your order via with a tracking number: VN4415358647US Unfortunately, cancelation or any changes at this time is no longer *************'s what you can do: 1. For unopened packages:Put a note of "Return To Sender" and give it to ****. Track the original tracking number, once it shows "Return To Sender" status, give us a call back so we can process a refund. 2. For opened packages:You may return the item to us but, you will need to contact us first so we can send you a Return Merchandise Authorization Number and provide you all the details on how to return them and get a refund. Please note that we don't provide a return label.If you have any other questions, please feel free to contact us and we will be more than happy to assist.I checked with **** on the tracking number - was told it was not a valid number!I just want my money back, and this company should be shut down as it is a SCAM!

      Business Response

      Date: 02/17/2025

      The customer's orders were refunded in full on 2/14

      02/14/2025 06:06pm By ******** ***** - Refunded - $118.97 Trans-ID: ********

      02/05/2025 08:00pm By ******** ***** - Refunded - $19.99 Trans-ID: ********



      Customer Answer

      Date: 02/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:02/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need customer service. None available. No replies to my email inquiries. The product requires a 2.4 **** I have a 5 ***

      Business Response

      Date: 02/17/2025

      We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:02/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a security camera total bill was $43.98 from Modern Trend Life. I received tracking information which doesn't work when entered. When checking my charge card I was charged an addictional charge of $19.99. When I called the customer service number to check on shipping and the additional charge I received a voicemail, left my name, number and email but have not gotten a response. I would like a refund for the additional charge of $19.99 and my product or a refund for the $43.98 a paid for it.

      Business Response

      Date: 02/14/2025

      We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

      Business Response

      Date: 02/14/2025

      We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:02/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # *******, I ordered 2 drones, couple extra batteries and extra cases for drones. Total came to $161.48, upon finalizing sale a extra $19.99 popped up on bill as a elevated member status, this was fraudulent charge that I never agree to, now I can get no response from Modern Life Trends on any of the 3-4 emails I have sent about this issue.

      Business Response

      Date: 02/13/2025

      Thank you for your patience. The product was ordered on 2/8, which is a Saturday, which our fulfillment processed on 2/10 Monday and is currently en route to be delivered Friday the 14th. 

      We have refunded the $19.99 mystery box in full. Please allow up to 7 business days for the funds to return back to the original method of payment.

      Here is your **** tracking link: ********************************************************************************************************************************************

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an air pump (Airmoto) from an advertisement on a ****** play app (Word Roll) but the product isn't working at all. I've gone to the ******* website to request a return and they want an order number, which I never received. I charged the purchase to my Discover card and that was it. No emails with a purchase number; nothing. There was a charge on my Discover card from Modern Life Trend in the amount of $89.98 on 11/18 followed by another charge of $9.99; I guess for delivery charges? I've called their customer service number, was placed on an automatic hold, only to be told by auto voice that there were no technicians and to leave a message, which I did on 4 occasions! No return calls. I emailed them 3 times and each time I got an immediate reply saying they received my email and I would receive a reply soon. NOTHING. Please let me know how I may resolve this issue._______________

      Business Response

      Date: 02/13/2025

      We apologize for the inconvenience. Our customer service team will reach out today to resolve your refund issue.

    • Initial Complaint

      Date:02/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a tactical hiking stick on 1/17. Have not recieved yet and have recieved bogus tracking info claiming it is in/at maiboxl. *********** said this is not possible from email they sent. I want my money back.

      Business Response

      Date: 02/13/2025

      We have refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment.

      Customer Answer

      Date: 02/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a mini projector online from web site **************************. I responded to an online **** placed an order for the projector on January 23, 2025 and received this:SHIPPING CONFIRMATION Your order has shipped!Find your shipment information below and track your order.Tracking information for your order #******* is now available!Track Shipment First Class Mail Tracking #:VN5442648740US Shipping To:XXXXXXXXXXXXX Items In Your Shipment:ImageProduct NameBaseQty Main - Projector$149.991 Upsell - Warranty$9.951 Upsell - Insureship$3.501 Sub Total$163.44 Shipping$8.99 Sales Tax(0.00%) $0.00 Total Billed $172.43 Any questions?If you need any help with your order, have questions or comments, email us anytime ***************************** ************************** ***************** ************ ************************ Hours: Monday-Friday | 9:00AM - 5:00PM PSTI I have attempted to contact them to find out why I had not received this order. I've contacted the customer service in everyway possible including phone calls which are never responded to or answered. I am requesting a FULL REFUND FROM THIS BUSINESS.

      Business Response

      Date: 02/11/2025

      Our customer service team member will reach out to resolve your issue with a full refund today.

    Modern Life Trend is NOT a BBB Accredited Business.

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