ComplaintsforCalifornia Business Bureau, Inc.

Collection Systems

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Initial Complaint
07/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *****************************. I do not have a contract with CALIFORNIA BUSINESS BU , and they did not provide me with a contract as requested.
Business response
07/29/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

However, we can confirm that the consumer has been unresponsive to our collection notices and calls. Our records show the balance still remains past due.

We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.
Initial Complaint
07/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with , California Business Bureau I do not have a contract with California Business Bureau, They did not provide me with the original contract as requested. Also This account is violating my *************** Law. Please remove from credit report or youre opening up yourself to litigation.
Business response
07/11/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

However, we can confirm that our records show no response from the consumer to any of our notices or calls nor has he ever made contact with our company requesting any of the alleged information on this complaint.

We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.
Initial Complaint
07/09/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My daughter ************************************* went to the emergency room at ********************************* on 7/24/22. At the visit I provided her primary and secondary insurance. Since then I have been getting a bill for $433+ because there have been issues with her secondary insurance. The ER clerk/admitting person did not enter her secondary insurance in at the time of the visit. So when I got a bill I called and provided the secondary insurance. The person on the phone entered the information incorrectly (included the group # with the ** #). So when they attempted to bill, my secondary insurance kept denying the amount due saying they couldn't find our policy. I've been getting bills for 2 years and every bill received I've called FVRH and attempted to correct this issue. Not only does my daughter have a primary and secondary insurance. My secondary insurance is through ***** which is the company that also owns FVRH. My copay should either be waived for visiting a ***** facility OR I should only owe $100 for a ER visit. Either way, I've done my due diligence by calling more than 10 times in the last two years trying to work with FVRH. I've spoken with numerous managers and supervisors trying to resolve this issue. Names of FVRH employees are ****, *****, *****, ***** (again), ********************** (again), ******, ****, ****, ****, *****, *******, and *****. In addition we have done 3 way calls between FVRH and BCBS to try and resolve the issue with BCBS explaining in details WHY their bill was being denied. Because we are now past the 1 year window of her visit and billing BCBS is denying the claim. Now FVRH is saying I owe the balance amount of $433+. I do not feel I should be paying this amount because of their lack of competence and resolution when I have spent several HOURS on the phone in trying to resolve this for them. In addition to every phone call I've made to them they've claimed they would escalate for review and call me back which they fail to do.
Business response
07/11/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

We would like more information from the consumer. Can she provide a California Business Bureau account number? Based on her dispute and the hospital she mentions I feel she may have filed this complaint to the wrong company. Has she ever received a collection notice from our company? If not please close this complaint against our company and please ask to be re-directed to file against the part intended. I don't show any open past due record with us under the name, address or phone number provided on this complaint.

We invite the consumer to contact us directly ******************** to assist them with options to try different searches or to provide additional information to locate her account if it's with our company.
Customer response
07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did file this under the incorrect compnay

Sincerely,

***************************
Initial Complaint
07/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with PIH ************************ I do not have a contract with California Business Bureau. They did not provide me with the original contract as I requested
Business response
07/11/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

However, we can confirm that the consumer verified his debt and our records show multiple conversations of his validation to this debt.

We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.
Customer response
07/13/2024

Complaint: 21954588

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
07/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I dont know who is CALIFORNIA BUSINESS BU I NEVER DID BUSINESS WITH THIS COMPANY I NEED THIS OFF MY CREDIT Expeditiously Im tired of the harassment it needs to end
Business response
07/11/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

However, we can confirm that the consumer last discussed his debt with us on 6/8/2023. We will document his dispute as requested.

We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.
Initial Complaint
06/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with ******************************. I do not have a contract with California Business Bureau. They did not provide me the original contract as I requested.
Business response
07/11/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

However, we can confirm that the consumer has validated and verified his debt and is working with this health plan carrier to try and resolve.

We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.
Customer response
07/11/2024

Complaint: 21906740

I am rejecting this response because: when I told them how the law was broken, they never responded to what I had to say. It is illegal to Bill a consumer by selling the debt to a collection agency without first notifying the consumer that the debt exists. I was under the impression that I was convered by emergency medi-cal. I didn't find out the amount the bill was nor that I owed it until I saw it in collections. My shoulder was dislocated and I was heavily medicated during that time. As well as being transient. This company isn't registered with the BBB because they're most likely not registered with the county/state to do business in the county/State in the first place. And they never provided me with a copy of the original contract between them and the original creditor or me and the original creditor as I asked. This is not how you conduct business.

Sincerely,

***************************
Business response
07/15/2024
Our response remains the same. CBB has been compliant with all required guidelines. We still invite the consumer to contact or respond to our calls/letters to help him resolve this past due medical bill.
Thank you
Initial Complaint
06/13/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *****************************, I do not have a contract with CALIFORNIA BUSINESS BUREAU., they did not provide me with the original contract as I requested. I demand this account be removed from credit report.
Business response
06/25/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

However, we can confirm that the consumer has validated the debt per our records and that verification was also mailed as a courtesy 02/20/2023.

We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account and to go over our account history with them.
Initial Complaint
05/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dr ****** called one day before my appointment and claimed they had not received authorization to provide treatment ( I was seen by their ****** three weeks before). The next day I called my claims adjuster and told him dr ****** had to reschedule because he hadn't sent authorization for treatment. He confirmed he did send to them. Dr ****** continued to lie and deny me treatment
Business response
05/09/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

However, we can confirm that after my review I have flagged the account as disputed and sent the consumer a letter confirming that we are removing this account off collections and submit a request to Experian to remove the account off the credit report. I have updated her alleged dispute and hope that this satisfies the consumer.

We invite the consumer to contact me directly ******************** if they have any other concerns.
Thank you
*********************;

Customer response
05/10/2024

Complaint: 21659286

I am rejecting this response because: Dr ****** did not act ethically. Lying to patients and delaying treatment is cruel and should not be occurring in a medical facility.

Sincerely,

*************************
Business response
05/10/2024
In addition to our previous response we will document their dispute but encourage the consumer to contact our office or the party they mention for additional assistance. Our creditor is not the doctor that the consumer mentions and would like the consumer to return our calls or contact us to review this account to see.
Customer response
05/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
04/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*****************************, owner of Family Hair Salon, is threatening unsatisfied customers who were forced to pay for unfinished work and reviewed their business. Family Hair Salon at **************** in **********.
Business response
04/30/2024
Please assist the consumer in closing this complaint filed against our company in error. We have no affiliation with this company mentioned or the services provided.
Thank you
Initial Complaint
04/24/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- I'm not liable for this account. I do not even have a contract in accordance with UCC ***** with the collection agency CALIFORNIA BUSINESS BUREAU. They haven't not provided me with an original contract stating that I owe any alleged debt to them. I do not have a full ledger accounting to support their false claims.
Business response
04/30/2024
Thank you for contacting California Business Bureau. We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act. Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

The demographic information provided on this complaint does not match our records. We most likely have a different address and phone number on file. Can the consumer please provide the account listed on her credit report and or her DOB so that we can properly identify her account? Her name is very common solely on a name search.

We invite the consumer to contact us directly ******************** to assist them with options to resolve the past due account.
Thank you

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