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Business Profile

Collection Systems

California Business Bureau, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Systems.

Complaints

Customer Complaints Summary

  • 110 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their products and was talked into the 3 bottle plan as they said it takes longer than 3 days for results. What they didn't say is that while they have a "90 day guarantee_ the 3 bottle program pushes BEYOND the 90 days so that the "guarantee" is worthless, and they know it, that's why they push it. By their own website, that's why it's their "best seller". This stuff had no more effect than a sugar pill given as placebos in studies. convince enough gullible people and a sugar pill will get some people to "feel" something has occurred, when the pill did NOTHING. That's what it appears ****** is doing. In the age old tradition of the traveling snake oil salesman of yesteryear. He needs to lose his license to practice , as well as stop this company from selling these fake, useless items to suckers like me and worse. He needs a through investigation of him and his products. When you call them, as I did, the moment you mention a complaint, or try to get information about the ineffectiveness, they hang up on you. I tried calling FOUR times with the same result. Even went to a so-called "supervisor", who did the same. Another sign of a fraudulent company. A legit company WANTS to hear complaints and to try to make things right. If course that's if the product is legit as well.

  • Initial Complaint

    Date:12/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ANTELOPE VALLEY MEDICAL CENTER and I do not have a CALIFORNIA BUSINESS BU plus they did not provide me with the original application like I asked. Account No: ***** Amount Disputed: $3187

    Business Response

    Date: 12/31/2024

    Thank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

    However, we can confirm that we previously responded to another BBB complaint filed in August 2023.  Our response remains the same and the balance is still open and past due.  We have yet to receive a response from the consumer.

    We invite the consumer to contact us directly ******************** to assist with options to resolve the past due account.

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered service through Optimum cable and internet company. They charged me but never set up service. I was told a check would be issued for that refund but when I called to ask where it was as it had been the 6 weeks they said accounting denied my refund and would not give me a reason then hung up on me.

    Business Response

    Date: 12/20/2024

    This complaint was filed against our company in error.  We have no affiliation with the services or company mentioned.  Please assist the consumer in re-directing his complaint to the party intended. 

  • Initial Complaint

    Date:11/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Rady children's hospital, *********. I do not have a contract with California business bureau. They did not provide me with the original contract as i requested.

    Business Response

    Date: 11/29/2024

    TThank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

    However, we can confirm that the original creditor has verified that the account does belong to the consumer and is still past due.  As a courtesy we will mail the consumer verification of the debt for their records.  Our records also confirm the consumer has not responded to any of our collection calls or notices. 

    We invite the consumer to contact us directly ******************** to assist with options to resolve the past due account.

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this **** with California Business Bu I do not have a contract with this credit agency they did not provide me with any contract or documents as requested .

    Business Response

    Date: 11/21/2024

    Thank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

    However, we can confirm that our records show the consumer is responsible for this past due debt.  The original creditor has also verified this is the correct consumer liability. 

    We invite the consumer to contact us directly ******************** to assist with options to resolve the past due account.

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted ******************* and spoke to ******** the billing coordinator. She had advised me that the account will be removed from bad debit and will be removed from my credit report. She had sent an email to CALIFORNIA BUSINESS BUREAU but they yet to take any action to make these corrections. If they would kindly make these adjustments. Thank you

    Business Response

    Date: 10/31/2024

    Thank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers. California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

    However, we can confirm that the hospital has cancelled the account in question.  Experian has been notified as well. 

    Thank you 

    Business Response

    Date: 11/13/2024

    Thank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint.  As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers.  California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California ********* Act and **************** Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau. 

    However, we can confirm that the hospital has cancelled the account in question.  Experian has been notified as well. 

    Thank you 

  • Initial Complaint

    Date:10/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPANY VIOLATED MEDICAL PRIVACY ACT "HIPAA" AND "FCRA" WITH REPORTING MEDICAL DEBT NOT MINES, NEVER RECEIVED NO MEDCIAL SERVICES FROM PROVIDER "*************** MEDICAL CENTER", MEDCIAL BILL ACCOUNT ARE NOT ALLOWED ON CREDIT REPORT AS OF JULY 2022, ACC# ******XXX($3,867.00), NOT MY ACCOUNT

    Business Response

    Date: 10/07/2024

    Thank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint.  As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers.  California Business Bureau strictly enforces the Fair Debt Collection Practices Act, California Rosenthal Act and Health Insurance Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

    However, we can confirm that the consumer validated these debts on 3/2/2023. 

    We invite the consumer to contact us directly (800) 755-1515 x 210 to assist with options to resolve the past due account.

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CAF ADDRESS: **************************************************************************************************************************** ***: $26,694.00 PLEASE REMOVE IT FROM MY CREDIT REPORT.

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RISE CREDIT OF CALIFORNIA LLC. I do not have a contract with ************** Services. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/24/2024

    We have no affiliation with the company mentioned above.  Please assist the consumer in closing this complaint. 

    Thank you  

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Community Med CTR-Clovis, I do not have a contract with California Business Bureau, they did not provide me with the original contract as I requested

    Business Response

    Date: 09/24/2024

    Thank you for contacting California Business Bureau.  We appreciate the opportunity to respond to the above referenced complaint. As a collection agency, we make every effort to satisfy the needs of both our clients and our consumers.  California Business Bureau strictly enforces the Fair Debt Collection Practices Act,California ********* Act and **************** Portability and Accountability Act.  Due to these regulations, we are limited with what can be shared with the Better Business Bureau.

    However, we can confirm that the consumer has never responded nor contacted our company. 

    We invite the consumer to contact us directly ******************** to assist with options to resolve the past due account.

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