ComplaintsforCalifornia Business Bureau, Inc.
Collection Systems
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Complaint Details
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Initial Complaint
10/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made a payment well in advance of the due date yet I was charged a late fee of 29.00 and interest of 10.99. When I called customer service they said I was 2 days late and there was nothing they could do about it. Due Oct 5th and processed Oct 7th. My duplicate copies dated September 11th were sent well in advance of due date.Business response
07/15/2022
Business Response /* (1000, 5, 2021/10/25) */ Contact Name and Title: ***** ****** Contact Phone: *********** Contact Email: ****************** Does this consumer have an account with *************************** If so please provide an account number. I was not able to locate her account under her name, address or phone number provided on this complaint. If she filed this complaint against the wrong company please close this complaint. Thank youInitial Complaint
09/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am having my pay garnisheed/levied from this business based on one attempt to collect a debt from emanate health for Covid testing less than one year ago. Not only are they collecting 5xs the original amount, but this is over what should be a free Covid testing per the US Government. This is an act to take advantage and extort. All this occurring within in one year and less the the legal ** medical bill as the law states.Business response
07/20/2022
Business Response /* (1000, 8, 2021/10/18) */ Contact Name and Title: ***** ******** Contact Phone: ********** Contact Email: ******************** "The services in question are from December of 2018, prior to the discovery of Covid 19."Initial Complaint
09/25/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
While I was working with the insurance company to get them reimburse, **** hospital reported my account to California Business Bureau collection agency. Finally the insurance paid. However, California Business Bureau reported this as a default to ********. I contacted them and reported that this is an error but they refuse to remove this from my credit report. Attached is the screen shot of the report. ******** *****Business response
08/04/2022
Business Response /* (1000, 5, 2021/09/28) */ Contact Name and Title: ***** ***** Contact Phone: *********** Contact Email: ****************** Management has reviewed this account and found that there is no health insurance payment listed on this account as of today. The consumer has directly paid us in full not his health plan. As a courtesy in case the consumer is seeking payment or reimbursement from their health plan we will honor this one time deletion from ******** due to a possible insurance issue. Thank youInitial Complaint
09/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of Transaction: August 17, 2021. Amount paid: $538.73 Ordered: ********** XR Elite Commuting Electric Scooter Hello, I ordered these scooters and have attempted to get a resolution from ************* for over a month. They didn't even contact me to update me about my order for over 2 weeks, until I made contact with them. Now, they are attempting to change the scooter order for scooters that are much more inferior to the ones they initially sold me. I have tried for over 2 weeks to get them to do the right thing and send me 2 scooters that are comparable to the ones they sold me. It appears camping world is involved in fraud, deceptive false advertising and they are trying to get out of a sale they agreed to. They stated ****** discontinued the SKU, however, the same scooter is for sale on ****** website. Please see email evidence I am submitting. I just want 2 scooters of what they promised & they shouldn't be allowed to lie and or try to substitute an inferior product.Business response
08/17/2022
Business Response /* (1000, 5, 2021/09/21) */ Contact Name and Title: ***** ***** Contact Phone:************ Contact Email: ****************** Please notify the consumer we have no affiliation with the above company. Assist the consumer in closing this complaint and filing against the company intended. Thank youInitial Complaint
09/14/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
California Business Bureau sent me a notice from San Antonio Regional Hospital reference the birth of my son. The account number for CBB is XXXXXXX. We were working with San Antonio Hospital because we have dual insurance for the coverage of the birth. CBB has been extremely rude and stating if we dont pay them $500 extra dollars in "interest" than they will take the claim to proceed with litigation. They are threatening additional fees pursuant to California Civil Code 1033 for their attorney fees and the like. I have called several times to speak with a person without an attitude to try and just pay the hospital bill amount of $******* but they are saying we cant do that. They are only out to get additional money from people and in these difficult times with the pandemic and other financial difficulties, it is not right to try and scam people out of more money and call it "interest". Please fix this. If you look at all the complaints you can see we are not the only ones.Business response
09/30/2021
Business Response /* (1000, 5, 2021/09/28) */ Contact Name and Title: ***** ****** Contact Phone: XXXXXXXXXXX Contact Email: *******@cbbinc.com The consumer's account was assigned to California Business Bureau, Inc. over a year ago and interest accrued in the amount of $303.92. The consumer paid the interest and principal amount on 09/16/21. We are under no obligation to waive interest. Consumer Response /* (2000, 7, 2021/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They won't change how they do business. So really all of this is just a wasted effort. The only thing I can hope is maybe one day does employees experience something similar and the hardship is put on them, but they will whine and cry and complain and be a hypocrite on what they already happy come.Initial Complaint
09/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I want to file a complaint with the better business Bureau, because I believe California business bureau has violated HIPAA laws. As of XX-XX-XXXX I disputed a collection that was on my Experian credit report. California Business bureau reported a debt on my Experian credit report that was not mine. I went through the proper channels to get the item resolved. Enclosed are the copies of the validation I requested on 8-12-2021. CBB sent me ******* ***** medical information. At the time I was investigating a debt that I did not recognize. I reached out to Experian and they verified the account was mine and without error. I then reached out to CBB and asked if they could send me validation on the debt they told Experian was mine and was without error to be verified. On 9-10-2021, CBB sent me ******* ***** medical records for 2 different stays in the hospital, totaling in 2 different debts. I think CBB violated ***** laws by demonstration lack of concern for the privacy of Mr. *****'s meBusiness response
10/01/2021
Business Response /* (1000, 5, 2021/09/29) */ Contact Name and Title: ***** ****** Contact Phone: XXXXXXXXXXX Contact Email: *******@cbbinc.com Management has carefully reviewed the history of this account and determined there is no HIPAA violation. The consumer and her spouse ******* ***** both had/have past due debts and the itemizations sent were upon their request. If Mrs ***** would like to resolve their past due debts please contact us for assistance. Thank you Consumer Response /* (3000, 7, 2021/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response to the complaint response from California Business Bureau, I feel this matter is not resolved. CBB does not have any right to send other people medical records. By law I have a write to ask for validation on debt. Does CBB have the write to bill me? Do they own the debt or not? Is this actually my debt? They did not answer any billing questions. They only sent ******* ***** Medical records. I believe that is in violation of his rights as a person who did or did not see a medical provider. I should not be the one who is fighting over his medical bills. Thank you ******** ***** Business Response /* (4000, 10, 2021/09/30) */ The consumer should call our office to discuss her account or ask what her billing questions. She can call me directly at ************ x *** ***** ***** Vice President of Cash Collections Thank you Consumer Response /* (4200, 12, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) CBB did not send any HIPAA release forms with ******* *****'s signature, releasing the medical forms. HIPAA privacy laws exist for his protection. THIS IS NOT MY BILL. I have shown documents that prove CBB was unlawful in sending medical records. I will not communicate with CBB about this matter. They need to communicate with the rightful owner of the debt.Initial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have sent multiple request to California Business Bureau, Inc to remove debt collection that should have been paid by my health insurance. I was never notified that I had outstanding balances from ***************** When I was notified by California Business Bureau, Inc , I paid the balance, but they still left these accounts on my credit report. I want these collection accounts removed from my credit.Business response
08/17/2022
Business Response /* (1000, 5, 2021/09/17) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXXX Contact Email: ****************** Our records show that this account has been *** and a request has been submitted *********** to remove the item off the ******** Report. Please ask the consumer to follow up with the credit bureau. Thank you.
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Customer Complaints Summary
103 total complaints in the last 3 years.
40 complaints closed in the last 12 months.