ComplaintsforCalifornia Business Bureau, Inc.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1.I have never had an account with these companies ********** BUSINESS ** ******** numberXXXXX , REMOVE from all credit agencies from reporting. 2. *consumer* means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code §*****(3) 3.This letter is in pursuing 15 U.S. Code §***** (c) Ceasing communication 4.1 am the ""consumer ""mentioned in 15 U.S. code §***** (3) You are ********** BUSINESS BU the debt collector 15 U.S. Code***** (5) I am invoking specified remedies under use 15 U.S. code §***** (c) (2) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code §***** (c) (1) 5.1 am the executor under the 15 U.S. Code §***** (d) pursing to 15 U.S. Code §****d A debt collector may not engage in any conduct the natural consequence of ,which is to ******* ******** or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: (1) (2) and(4) 6.According to 15 U.S. Code §****e (8) Communicating or threatening to to communicate to any person credit information which Is known, or which should be known to be false, including the failure to communicate that a disputed debt Is disputed. 7.15 U.S. Code §***** (12) The false representation or implication that accounts have been turned over to innocents purchasers for value. 8.As mentioned in the 15 U.S. Code §**** Unfair practices (8) 9.Whlle pursuing to §****9 (b) while the debt collector shall cease collection to the debt. or any I disputed portion thereof, until the debt collector obtains verification of the debt. 10.15 U.S. Code §****k Civil Liability (a) Amount of damages Except as otherwise provided by this section, any debt collector who falls to comply with any provision of this subchapter with respect to any person Is liable to Such person In an amount equal to the sum of.-(X) (X) (A) (B) (3)

  Business response

  04/07/2022

  Business Response /* (1000, 8, 2022/03/22) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXXX Contact Email: ****************** After management review we have flagged this account as the consumer has requested and submit a removal request to Experian.

• Initial Complaint

  02/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted Directv about reestablishing my $40 credit for one year on my account. I talked to several operators telling me to contact them after the January 15th expiration date. The supervisor and manager refused to give me the credit they had promised in good faith. This is deceptive and false advertising practices. Manager: **** Employee Number******* Supervisor: ****** Employee Number ******

  Business response

  03/07/2022

  Business Response /* (1000, 10, 2022/02/24) */ DIRECTV Office of the President received a consumer rebuttal notice. The notice contained no information that required further review. As such, DIRECTV's position remains unchanged. Consumer Response /* (3000, 12, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with Directv response and I will follow up Business Response /* (4000, 14, 2022/03/03) */ The DIRECTV Office of the President attempted to contact the consumer regarding a rebuttal notice received from the Better Business Bureau. The specialist attempted to reach the consumer by phone and email on 02/25/22 and 3/1/22 without success. DIRECTV reviewed consumer's additional information; our position remains unchanged. Consumer Response /* (4200, 16, 2022/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This case remains open and unresolved. Directv refuses to resolve the simple issue of issuing a credit.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  No knowledge of acct. never received notice and need this removed immediately due to ***** and **** ***************** has not been verified or validated. please remove at once. Strict violation of 15 USC 1692g. REMOVE AT ONCE

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/02/16) */ Contact Name and Title: *********** Contact Phone: *********** Contact Email: ****************** After management review we have confirmed that the consumer has been unresponsive to all of our collection notices & calls. As a courtesy we will mail verification of the debt to the above address on file. The consumer may contact us after they receive their itemized statement to resolve their account. We have flagged this account as dispute pending to hear from the consumer. Thank you,

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a victim of identity fraud. I obtained my credit report and found these fraudulent accounts, an overload of addresses and even a different variations to my name. My information had been a part of a data breach as the occurrence has been happening for these past years. I also found this account that I believe not mine: Acct name: ********** ******** *** (Original Creditor: ******* ******* ******* acct no. ********* date opened 09/01/2016 balance $******** I am not liable for this debt and I do not have a contract with: Company: ********** *************** Address: ************************************** Tel No: ************** Police Report and *** ********* are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru ****. Please delete this account from my credit report at once. Any questions or concerns I can be reached at **** ** ***** *** *** ******* ** ***** and email at ************************* I need a response from the company.

  Business response

  03/18/2022

  Business Response /* (1000, 5, 2022/02/24) */ Contact Name and Title: ***** ****** Contact Phone: *********** Contact Email: ****************** We have numerous attempts to reach the consumer and she is unresponsive as of today. As a courtesy we will flag the account as Disputed per her request. We will also mail her validation of the debt that services were not for her but for her minor child. Please contact us (************* after review of the validation if she still feels services are not for her child. We have no documents on file in writing or verbally from this consumer about this alleged possible ID theft case. She can email me any supporting documents to help me investigate. Thank you Consumer Response /* (3000, 7, 2022/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response to my issue, and I will maintain that these are accounts due to Identity Theft. This account would be impossible as i DO NOT have children. please make sure your'e mailing "validation notice to my PROPER ADDRESS WHICH IS **** ** ***** *** *** ******* ** *****. How long should i expect a mailing? i first reached out JUNE 2021 AND have been in contact with **** complaint numbers ********************** & ************************* BBB was my last option; i know they reach out directly also and i was actually told by my officer about **** and BBB Please let me know when i can expect this mailing because i know that it is FALSE Business Response /* (4000, 9, 2022/03/04) */ We have flagged this account as disputed on our end per the consumers request pending her supporting documents to us regarding possible ID theft. ******** has been notified to delete the account off her CBR meanwhile the investigation is complete.

• Initial Complaint

  01/14/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ANTELOPE VALLEY HOSPITAL and I do not have a contract with ********** BUSINESS BU plus they did not provide me with the original application like I asked. Account No: ********* Amount Disputed: ********* MY PURPOSE OF THIS COMPLAINT ISN'T TO GET THIS ACCOUNTS VALIDATED, THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS (FCRA).

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/18) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXXX Contact Email: ****************** We have confirmed with Antelope Valley that ****** ***** is the responsible party for her minor child who received services. We will send Ms. ***** a detailed itemization of the debt for verification purposes and follow up with her at the phone number provided account. The account will also be marked as disputed per the consumers request. Please contacts us directly for any further assistance. Thank you

• Initial Complaint

  01/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was previously receiving mental health services from ************* *********** *********** They billed me a *** copayment, when my insurance plan stated that I was to have no copayment. I called my insurance and they assured me they would adjust the bill. When I called the therapist office to follow up, I was met with an extremely unprofessional billing agent who kept repeating that I needed to pay. At the time I was on disability after contracting ******** and could not afford to make such payments. The agent then told me that if I was unhappy with the mental health services I was receiving, that I should cancel them. I was actually happy with the services I was receiving, but I was so upset that I just decided to cancel services. The agent then informed me that she could not help me in canceling services or transfer me to someone who could help me. She told me to go online to cancel services. I informed her that I was not confident with my ability to navigate online platforms and again asked for help to cancel. The agent said she would cancel something on her end. Later I received a call from my therapist asking why I was cancelling services when I still needed them. I informed her that I did not understand their billing practices and that I could not afford it. On then went online to attempt to cancel services and did not hear back. Attached is a screenshot of this attempt. When I call for help they send me to their website. And when I have gone to their website they either ask me to call or don't respond at all. I have made several attempts to speak with a supervisor and every agent has stated supervisors are not available to speak to patients. This company is demanding **** from me after my attempts to cancel. From the looks of the ******* ***** *********** ************* **** page, they have a common practice of predatory billing their susceptible patients.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2022/01/10) */ Contact Name and Title: ***** ****** Contact Phone: XXXXXXXXXXX Contact Email: ****************** Please notify the consumer that we are California Business Bureau and have no affiliation with the company mentioned above. Please assist them in closing this complaint and re direct them to the party intended. Thank you

• Initial Complaint

  01/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of ********* ****** I am writing to request that you block all accounts disputed as fraudulent on my credit reports with *********** ******** and ********* This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of ************** dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. CALIFORNIA BUSINESS BU **** ***** Acct # XXXXX**** I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.

  Business response

  01/19/2022

  Business Response /* (1000, 5, 2022/01/05) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXXX Contact Email: ****************** Please notify the consumer that our records show that this account is paid in full with a **** balance due. We have communicated with the consumer and reminded her of the two payments she made with her credit card and verified all of her information which matched our records. We will add the DSP flag she is requesting but our company is not attempting any further collections on this $0 balance paid account. Thank you

• Initial Complaint

  12/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******** VALLEY HOSPITAL and I do not have a contract with ********** BUSINESS BU plus they did not provide me with the original application like I asked. Account No: XXXXX**** Amount Disputed: $******** MY PURPOSE OF THIS COMPLAINT ISN'T TO GET THIS ACCOUNTS VALIDATED, THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS (FCRA).

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2021/12/14) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXXX Contact Email: ****************** We have previously spoken to the consumer and she has ******** with us that the debt is ****** We will continue to reach out to the consumer as she can been unresponsive to our ***************** As a courtesy we will ****** her the debt details of this bill to help her recall the services that were rendered to her minor child at ******** ******* Please ask the consumer to reach our to me directly for resolution. Thank you ***** *****

• Initial Complaint

  11/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In yesterday's mail I received a notice from ********** Business ******* Inc. saying I owed ********* (it looks like it was for medical ********* and my case had been referred to them for ************ ********** I just called them today and told them they had the wrong person. I gave them my *** and they said they did have the wrong person and gave me the names of the people it should have gone to....!!! How on earth did they get my name and ******** and to think I would have sent them almost *** if I ******* known it was ******

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2021/12/13) */ Contact Name and Title: ***** ****** Contact Phone: XXXXXXXXXXX Contact Email: ****************** The person filing this dispute if not our consumer. If they can please provide more information to better assist them. A client reference number or CBB account number would help. Thank you

• Initial Complaint

  11/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date this false report showed up on my credit report: 10-30-21 Never billed from ***** **** or ********** Business Bureau Have no idea of any service from ***** **** since I use ***** ******** not ***** **** This needs to be cleared from my credit report as it drove it from Excellent to Fair overnight!

  Business response

  11/15/2021

  Business Response /* (1000, 5, 2021/11/08) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXXX Contact Email: ****************** Management has reviewed the alleged complaint and has found the consumer liable for the charges assigned. The original creditor along with *** and the consumers health plan have billed him for his copay due. As a courtesy we will send Mr. ******** verification of the debt and suggest he contact his health plan to confirm his copay due. We will mark his account as disputed per his BBB complaint. Thank you Consumer Response /* (3000, 7, 2021/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The NEVER (NEVER!) once contacted me before destroying (DESTROYING!) my credit from Excellent to Fair overnight by putting this so-called "debt" on my credit report before ever contacting me. This is outrageous that they would claim the "original creditor" and they (CBB) have contacted me. I would ask for verification of this so-called contact. They cannot provide it because it was never done! Please let me know any further responses from this "business" that is disgusting to take my credit from excellent to Fair overnight with their outrageous claims. My attorney will be the next contact as I understand the CBB has had many such conplaints to the BBB. Business Response /* (4000, 9, 2021/11/12) */ Our position remains the same as previously stated. Thank you Consumer Response /* (4200, 11, 2021/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked for them to send verification of prior contact with me before ruining my credit (from 805 to 715 overnight!). Please have them send verification of prior contact with me. It is undoubtedly no coincidence that in the mail yesterday for the first time ever I received something from this "business." How curious that days after a bad and true BBB report AND AFTER posting this "debt" on my credit record, they would suddenly contact me. I WANT VERIFICATION OF PRIOR CONTACT FROM THIS "BUSINESS" TO SHOW MY ATTORNEY WHETHER OR NOT THAT VERIFICATION IS VALID. Thank-you, ******** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩