ComplaintsforLegalZoom

• Initial Complaint

  07/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I wanted to register my business last year so I went onto my state website and Legal Zoom was on there. So I thought I was going to knock everything out at once. So I signed up for a payment plan which consisted of 3 payments of $98.00. I thought that was to high considering you can do everything buy yourself. But I went ahead and signed up for it. On March 24 2022 I got and alert that $249.00 was taking out of my account from legal zoom. I didn't know what it was for considering I already paid them $300.00 to register my business. But they couldn't register my EIN number so I had to myself. So when I woke up this morning there was an alert saying that legal zoom was trying to take another $249.00. So I logged on to see what it was for and it says agent fees. I didn't signed up for an agent I just wanted to register my business. So I called and I spoke with a lady. She asked me a couple questions to identify me. So after she finished I told her I wanted to cancel my subscription. She proceeded to tell me that I need a agent all 50 states need an agent for your business. Mind you my business not running right now I have had other stuff going on. But I wanted to make sure that my paper work was together. So as she continues I keep telling her that I just want to cancel my subscription. She continues so I got furious cause it was like she was not listening to anything I was saying. So I ask for a supervisor or manager. She told me it would take 4 to 5 mintues. I said ok. She gers back on the phone and proceeded to tell me no one was available, but she was going to cancel my subscription. If she would of just did that from me asking the first time I would not have had to step our of character. I have never had to handle business this way and I do not like it at all. I just want my refund back.

  

  Business response

  08/02/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hi ****, we appreciate you reaching out to us here, as our goal is to ensure each customer has a positive experience. We see that the Registered Agent subscription has been cancelled and you will receive a refund in the amount of $166.00 back to the original form of payment. You see an email confirmation of the order being cancelled was sent on 7/22/22. Also we have submitted the request to resign as the registered agent and ensure the subscription has been cancelled. Please let us know if we can be of any support in the future. Consumer Response /* (3000, 7, 2022/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only refunded me 166 when I have paid 549.00. I'm not understanding why I just didn't get a whole refund. They chose what they wanted to refund. I want an entire refund. I had to get my EIN number myself plus I did not sign up for an agent.. Business Response /* (4000, 9, 2022/08/02) */ Hi ****, the total charge for the order without the Registered Agent Service was $294.00. This does include the LegalZoom's processing, the Operating Agreement, State Filing Fee for MI, and the EIN. The Registered Agent Service was $249.00 for the year. We will have a member of our Executive Escalations Team follow up with you to address any additional concerns you may have regarding your LLC order. We look forward to speaking with you.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid for service from Legalzoom that they did not perform which costed me legal fees they were supposed to dissolve a company for me that was the service I paid for Legalzoom did not perform the service I paid for and would not refund the cost when I talked to their representative on the phone she said we are not going to refund you and that's that and then hung up I didn't try to call back because obviously that's gonna get me nowhere the service has been about as bad as it can be. the business number they were supposed to dissolve is *********** after all this I ended up having to perform the service I paid them to do, because they said it was not possible. I had it accomplished with no issues by myself in 20 minutes

  

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hi *****, at this time we have cancelled the company dissolution order. You will receive a refund in the amount of $146.05 back to the original form of payment. You should receive an email confirmation of the order being cancelled. Please note it can take up to 7 business days for the financial institution to release the funds. Consumer Response /* (2000, 7, 2022/07/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are going to refund my purchase for the services they did not do

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made an order with LegalZoom to file for a nonprofit ************** LegalZoom then filed the wrong name, along with a spelling error(the words "defenselegal" with no space in between), on the ********** Secretary of State website. LegalZoom agreed that they needed to amend the name. However, they were not able to amend it because they couldn't get access to the Secretary of State's website. They said I needed to grant them access. I tried multiple times to get access without any success. I explained to them that I would be happy to grant them access, but I myself am not able to get access. I tried to reach a resolution with LegalZoom by asking that they simply make a new filing with a correct name, instead of having to make an amendment. They said that they would need to charge me for a brand new order if they did that. As a result, I told LegalZoom customer service that I would need to dispute the charge with my credit company. After I disputed the charge, LegalZoom lied and claimed to my credit card company that I never contacted them about disputing the charge. Customer Service just today told me that they can't refund me because the order was completed. This is false. The order was never completed because they never delivered a product that was able to be used. LegalZoom refuses to take responsibility for their error, and have made it impossible to reach a resolution where I could actually start my nonprofit.

  

  Business response

  08/04/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hi ******** thank you for reaching out. We'd love to help resolve this for you, we will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns. Consumer Response /* (2000, 7, 2022/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) A refund was issued. Thank you for helping in resolving this issue!

• Initial Complaint

  07/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a service form legal soon and in the final payment it states my total is 493 WITH the filing of 249 included. The billing has an asterisk that states that the 249 will be charged upon filing nothing else. Now I'm being charged 249 on top of the 493 HOWEVER my receipt stated that the TOTAL of everything including the state filing was 493. When i called I received no help. The receipt states my total with no additional fees. I shouldn't be charged an additional fee is this was not in the totality of what i am paying which states 493 TOTAL. There is no mention of an additional charge it states it's included. I wouldn't have used this service if this was the case

  

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hi********* we see that a member of our Executive Escalations Team was able to contact you and resolve your concerns related to the registered agent subscription.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing this complaint because Legalzoom (LZ) misrepresented the service term. In February, after a phone meeting with a representative for a different LZ service, the representative promoted their Tax + Accounting service, Initially, I declined the service. After some insistence, I accepted the service when the representative provided that if I was not satisfied with the service, it will be easy to cancel and LZ has a 60 day money-back guarantee. After a few meetings each time with different staff, I realized that the representatives were unable or did not have the knowledge to provide the accounting service that I needed. I was using ********** which came with the plan so I took my time to cancel the service. I contacted LZ to cancel the service in July, and the representative told me that I was locked into a one year contract and they will bill me $159 for the remaining of the term. When I objected that I was informed about the 1-year contract, the representative said the information is in the terms and conditions in the Item 17 under the liability section, and the 1-year contract is LZ policy. I understood the service to be month to month. At an impasse, I requested to speak to a supervisor, and the representative indicated that I will get a call back in >5 days. I received a call 10 days later, and she repeated the policy that the service is a 1-year term. She insisted that if I was not satisfied with the service, I should have cancelled within the 60 days. I explained that if it was explained to me that that I was locked in for 1 year, I would have cancelled. My desired resolution is to terminate service immediately and discontinue billing. I also want to warn others that Legalzoom customer service is terrible, and their representatives aggressively upsell their services and are deceptive about the terms of their service.

  

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hi *******, thank you for bringing this to our attention, as we'd love to help resolve this for you. At this time we have cancelled the Full-Service Tax + Accounting Plan and you will not receive any charges moving forward. You will also receive an email advising of the recent changes (cancellation) to your account. Please let us know if we can be of any additional support.

• Initial Complaint

  07/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did use Legal Zoom for a one time question in early 2021. I did not sign up for a continuing service. At some point I noticed I was getting a monthly $25 charge. I disputed the charge with ********** and LegalZoom came back with records of a person I do not know using the service. This person lives in another state. Apparantly LegalZoom has connected my creditcard to this other person's account. The charges stop for a while but eventually my card gets charged again. I dispute, ********** gives me a credit, and then it starts again. The call tree at LegalZoom never gets through to anyone to discuss this problem. I have held online for over 2 hours more than once. This is no way to run a business and seems to be designed to make it impossible to get problems like this resolved.

  

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hi *******, thank you for reaching out, and we certainly apologize for the inconvenience here. We want to help find a solution as quickly as we can. To get started, may I have your full name, email, and order number associated with your account, please? Consumer Response /* (3000, 7, 2022/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will provide them with all the information requested but that may or may not get a follow-up from them. The key issue is that they still seem to think I have an account with them. I can't provide them with my account information because I do not have an account. I will provide name and email. Business Response /* (4000, 9, 2022/07/27) */ Hi *******, we will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

• Initial Complaint

  07/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  LegalZoom has been charging my credit card $142.91 for the past three months (05/11/2022, 06/11/2022, 07/11/2022). I NEVER agreed to any type of recurring charges or subscriptions. I signed up to their "flat fee" services and was expecting to be charged $249.00 total. I did not sign up for any type of agent service that others say is what they are told they are being charged for after authorizing LegalZoom to debit their card for the original flat-fee payment. I see that they do this to many people and even continue to charge the customer's accounts when their payment option is removed from the account. I am concerned for my account safety on top of being upset about the $428.73 this company has stolen from me. If so many people are submitting complaints about this company illegally taking money from their customers by signing them up for services they never wanted, why is this company still doing it? It appears they had over 300 complaints over the past year. Someone needs to file a class-action lawsuit against this company. I just want my money refunded and for them to stop charging me for services I never signed up for.

  

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/07/25) */ Hi ********, we apologize if there has been any confusion regarding your account. The charges you see on your account (05/11/2022, 06/11/2022, 07/11/2022) are for your Economy LLC as you selected the 3-pay option, $142.92 for per month for 3 months for a total of $428.75. You also have the Registered Agent Service on the account that is a yearly subscription and the next charge will be for 5/16/2023. I have attached a copy of your receipt to this case. Please let us know if we can be of any further assistance.

• Initial Complaint

  07/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  07/15/2022 $399.00 Refund of my money ! I never gave legalzoom the authorization to charge my card ! I open an Llc in 2012 with legalzoom which company is no longer in functioning capacity! I have told them in the past but they keep charging my account! I have gone to the bank and canceled the card and got issued a new card but some how they keep charging even the new card $399.00 every year ! I have zero contact with legalzoom for the past 8 years ! But they keep charging my card that it is agent fee ! I have never given legalzoom my current account number but they keep charging my account every year

  

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/07/19) */ Hi *****, thank you for reaching out. we see that you were able to speak to someone via *********** that was able to resolve your concerns regarding your registered agent subscription. Consumer Response /* (3000, 7, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The person that contact me knows very well i'm not still not happy . They have to refund all the money they took from my account the past 5 years after i told them i will not be needing their services anymore 07-12-2018 for $299 07-24-2019 for $399 07-15-2020 for $399 07-12-2021 for $399 I CALL THEM WILL NOT BE NEED THEIR SERVICE CANCEL THE DEBIT CARD I HAD ON THEIR FILES BUT SOME WAY SOME HOW THEY KEEP CHARGING MY NEW DEBIT CARD .MY Account on the legalzoom site says i have no auto payment agreement with them and no membership Consumer Response /* (-5, 9, 2022/07/24) */ ***Document Attached*** Consumer Response /* (-5, 10, 2022/07/24) */ not really sure why they charging my debit card which i did not provide them with the card number. my legalzoom account profile says i have no auto payment with them. Business Response /* (4000, 14, 2022/08/12) */ Hi ****** we see that you were able to speak to a member of Executive Escalations Team on 7/25/22 to address your concerns you had regarding your account. Please let us know if we can be of any additional support in the future.

• Initial Complaint

  07/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Similar to another *** complaint filed on 7/6/22 - I signed up for the "expedited" business service on 6/21/22 hoping to get an LLC established with my state by the end of the month. By paying the top-tier pricing (over $600) I was led to believe the paperwork would be completed within 2 weeks. The ETA for completion is listed as 7/6 (now 9 days past, I still haven't received anything, and the ETA hasn't changed). The free 30-min. "tax consultation" was a sales pitch, as mentioned by others, and I knew more about business deductions than the salesperson I spoke to! I called customer service 3 days ago - after escalation to a manager, the most they said they would refund was 10% (still have no evidence that they've sent a credit). Called my credit card company and I am disputing the full charge.

  

  Business response

  08/02/2022

  Consumer Response /* (-5, 5, 2022/07/18) */ After filing my *** complaint (and reading others) I realized I, too, was assigned a registered agent even though I chose to be my own registered agent when I filed with LegalZoom. Another bait & switch tactic. I called customer service on 7/16 and they said they would change the RA (and call me today to confirm the change -- still no call yet). They also said they would refund $413.10 (everything except the fee to file *****************************). Still no sign of a refund on my credit card account. I don't understand why this business hasn't been shut down?! Business Response /* (1000, 9, 2022/08/02) */ Hi ***** we do apologize if there was any confusion with your order. We see that on 7/16/22 there was a refund in the amount of $413.00 back to the original form of payment. This information can be view with logging into your LegalZoom account with the email address and password used to create the account. We will have a member of our Executive Escalations Team follow up with you to address any additional concerns you may have. Consumer Response /* (-5, 10, 2022/08/02) */ Yesterday (8/1/22) I received the "expedited" packet from LegalZoom that I ordered on 6/21/22. I did receive the partial refund ($413.10) but the Registered Agent is still incorrect and no one has contacted me from LegalZoom to make the change that I requested to the RA. Consumer Response /* (3000, 12, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one from the Executive Escalations team has reached out to me, and the Registered Agent remains unchanged. Business Response /* (4000, 14, 2022/08/16) */ Hi ***** we see that you're in contact with a member of our Executive Escalations Team and you're communicating via email to resolve your concerns regarding the registered agent subscription.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Paid for legalzoom to handle my divorce on April 5th. My spouse and i signed the forms and sent them in for processing. After over two weeks we got an email stating the forms were signed incorrectly. They sent us new forms by mail which also took two week. We signed the new forms and mailed them back ASAP. We paid $798 for the VIP service so this could be expedited as well as over $300 for a filing fee. AS of today July 14th the online portal showed still reviewing the forms so i called to speak with an agent who informed me they were getting ready to ship the forms to my spouse to be signed. IF THEY HAD ACTUALLY REVIEWD THE FORMS they would know my spouse and i had already both signed and notarized the forms.. I told them the forms were complete and needed to be sent to the courts and not the spouse and if they had bothered to even check them they would know. This entire process was supposed to take 12 business days and we are now on month 4!! I want my money back and my forms filed with the court and the guy refused to let me speak to a supervisor.

  

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/15) */ Hi ****, thank you for reaching out. We'd love to help resolve this for you, we will have our partners from Complete Case reach out to you and discuss your concerns with your divorce.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩