Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7th 2023 I was charged $49.99 after cancelling the subscription the prior month which caused my bank account to get overdrawn. Im not asking for much but a refund of $49.99

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Cousera Plus March of 2022. I was unable to take the course because there is no one to assist when you run into problems. I figured I would just take the loss since I was beyond the cancellation period. Now I find out that they charged my account again for another $399! It just adds insult to injury by charging me again for something that I cant use! It states "You can request a refund for Coursera Plus subscriptions within two weeks of payment" but it states nonrefundable! Very unhappy with their service and policies!

  Business Response

  Date: 03/28/2023

  
  Hello ********,  

  
  We sincerely appreciate you bringing this to our attention.

  
  We recently reached out to you via email to resolve this issue. We've processed the refund as a one-time exception and you will see these funds returned to your original payment method within 7 business days.

  
  Best,
  Coursera Support Team

  
  

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day free trial in which I decided to cancel before the deadline of March 21. I cancelled my account via web on March 19. I was then charged for the full amount of the monthly subscription and checked my account after receiving the PayPal notification and see my account has not been canceled. I canceled my account again this time via mobile on March 21. I have since checked my account and see it was still active with the same active subscription. There is no clear way to contact anyone at the company. I emailed from the notice within PayPal and received a response saying this was unmonitored email address and no one would reply. Why is this even an option? There's also no phone number or chat feature.

  Business Response

  Date: 03/24/2023

  Hello Joy
  
  We sincerely appreciate you bringing this to our attention. 
  
  We recently reached out to you via email to resolve this issue. A refund was given due to this inconvenience for this unexpected charge.
  
  Best,
  Coursera Support Team

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to be billed for a subscription for which I cancelled in 10/2021. The I am no longer enrolled and have not been enrolled in over a year. When I called in January 2022, I was told that there was not a record of any ******** for my account. I am requesting a full refund for all months billed since cancellation. Furthermore, this company has kept my credit card information even though there is not a credit card listed on file. Given that there are more than ten....now hundreds of people mentioning this fraudulent activity, this can now be sent over for a class action lawsuit.

  Business Response

  Date: 03/13/2023

  Hello *****
  
  We sincerely appreciate you bringing this to our attention. 
  
  We recently reached out to you via email to resolve this issue. We ask you for information to be able to assist you with this inconvenience of payments for a subscription that you did not know about.
  
  Best,
  Coursera Support Team

• Initial Complaint

  Date:03/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June of 2020 this group has been charging me $49/month and I have no idea why. I do not have a service that I access that relates to them. on my credit card it is listed like this COURSRA9DWWOJ9ZN4406I ************ CA

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with this Coursera. I have accessed the online website on February 6th to cancel the subscription. I have since received another charge to my account on March 6th. When logging into the website to the subscription page, I receive the message oops there has been a problem. There are no subscriptions. I have disputed the charge but have no way to contact the company to ensure future charges are stopped. The company does not have a customer service number, email or chat service. The only contacts available are for businesses wanting to partner. I am simply requesting the charges be stopped and the company provide support options for their customers.

  Business Response

  Date: 03/10/2023

  HelloTolisha
  
  We sincerely appreciate you bringing this to our attention. 
  
  We recently reached out to you via email to resolve this issue. Provided information on how to contact us and requesting information to help you cancel your subscription in order to complete the refund for which you asked

  Best,
  Coursera Support Team

  Customer Answer

  Date: 03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free 7day trial with Coursera. I have been charged for 2 months for which I would like a refund. I have been trying to cancel the subscription when charged on February 6 and now March 6 and have been unsuccessful. I followed the instructions via the help tab; the instructions are to log in, click on my purchases, and then the tab manage subscriptions. Unfortunately, there is no tab named manage subscriptions. The company does not offer any way for me to contact them and I have been reading other online complaints.

  Business Response

  Date: 03/08/2023

  Hello *******, 

  We sincerely appreciate you bringing this to our attention. 

  We recently reached out to you via email to resolve this issue. We have requested some information in order to assist you with your refund request.

  
  Best,
  Coursera Support Team
  

  
  

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Coursera *** site has multiple issues, including grading. Especially grading. I have taken the same quizz multiple times since Feb 11th, and no matter which answer I choose, I am graded as an incorrect answer and failed. This happened with a Week 2 test in *********************** then happened again with a Week 4 quizz in Compliance and Framework. Ive AI chatted with a Coursera support representative, who told me I needed to send a screencap of my next exam. I did, choosing one of the two possible answers. I was told my submitted answer was incorrect and I needed to take the test again. Ive asked whether Coursera has a record of all the answers I submitted for the past three weeks, and was told no Coursera cant track history.Coursera has charged me for this shoddy *** course, which is a total sham learning experience, and refuses to either investigate or resolve the problems.I submitted reports to the Week 2 exam site, and the reports are ignored. Ive opened an additional ticket, on February 26, with evidence Courseras *** course has grading problems in multiple modules, and there is no response. I want a refund for the month of February, and the correction of this coding issue to earn the digital badge Coursera is withholding from **** had no such problems with the ****** course, but this *** course is complete trash. People are paying almost $60 a month to watch *** Powerpoint slides, with frequently unintelligible audio.

  Business Response

  Date: 02/28/2023

  Hello ****,
  
  We sincerely appreciate you bringing this to our attention. 
  
  We recently reached out to you via email to resolve this issue. We have sent you an email with the reference number: ******** where steps to follow and important information about the course quizzes: Cybersecurity Roles, Processes & Operating System Security were provided so that it can be successfully completed again.
  
  Best,
  Coursera Support Team

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19503159
  
  I am rejecting this response because:

  After a total of twelve correspondences between Coursera Support and I, there was still an insistence by Coursera Support representatives that my request came from an inability to pass a quizz. Despite the fact I'd stated my multiple attempts to secure Coursera Support assistance to resolve the Coursera web page problems; which included three or more tickets to Coursera Support, with an additional note which stated the fact I'd passed the exact same question more than once - earning a digital badge in the previous *** Cybersecurity module.

  I finally tired of the inconsistent responses, most of them laced with snarky unprofessional responses, and awaited my refund which credited to my financial account on March 1, 2023. Before, or on, March 1,2023 Coursera support cancelled my subscription; I was not alerted of the action and incorrectly told by yet another Coursera Support representative the action could not be taken by Coursera Support.

  In one of my final responses, I listed the exact reasons I've requested cancellation of all Coursera affliation below. These reasons were summarily ignored, and acknowledged with the single validating response that Coursera had no method of tracking or recording student attempts to answer quizzes, or historical records of student quizz participation.
  

  To: Coursera Support

  Re: My cancellation reasons
  
  This *** Cybersecurity Analyst Certification is completely worthless. 
  
  
  *The lack of effort shows in the inept materials
  *Web links which no longer map to existing pages
  *Web link to pages blocked by my antivirus because of malicious content
  *Outdated Powerpoint recordings with audio so full of over-modulated white noise, it is completely incomprehensible 
  *AI closed captions of the Powerpoint presentations, which are unintelligible because of the presenters accent
  *Powerpoint presentations with font to small to read, and no method of expanding the view to a legible format 
  *Lack of transparency on graded quizz pages
  *Complete lack of any real world virtual labs, which could have included the ability to configure firewalls with security protocols 
  *Coursera support unresponsiveness to submitted web page error reports
  *Coursera supports choice to ignore my additional proof of malfunctioning web page grading, evidenced in support ticket ********; submitted on February 26, 2023
  *Coursera supports unsubstantiated insinuation that I have continuously failed a graded quizz with every submission since February 11, 2023
  *Courseras inability or willingness, to create historical logging of paid subscriber graded submissions 
  *Coursera supports responses to this matter, which compound the frustration of an ill conceived academic experience 
  
  
  Please ensure that all of my above statements are included in my cancellation reasoning.
  
  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have checked my account for months which indicates I have no purchases or completed courses. However they have been billing me for months. I find it impossible to speak to anyone and difficult to request cancellation and refund. I simply want just that...cancel any billing and refund me for all months of billing to my checking account.

  Business Response

  Date: 02/06/2023

  We have reached ******************************* directly to resolve her concern.

  Customer Answer

  Date: 02/12/2023

   
  Complaint: 19336493
  
  I am rejecting this response because: they have only offered to refund me for six months when they have been billing me for a year. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/14/2023

  Hi ***********;

  We sincerely appreciate you bringing this to our attention. 

  Unfortunately, due to system limitations we are unable to provide with refunds for payment processed more than 6 months ago.  However, we have getting in contact with you again to provide you with an alternative resolution. 

  
  Best,
  Coursera Support Team
  
  

• Initial Complaint

  Date:01/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscribed for the free trial on 1/********* days later they cancelled my account and sent me an email stating that I requested the cancellation. This was done two minutes after I concluded a chat in which I questioned their unsavory practice of incentivising some students and not others by awarding points and discounts for completing portions of the course. The representative for the company did not seem to care that this was a prejudicial action. I now have no way of truly cancelling my subscription to ensure that I am not charged.This company has very unsavory practices and cannot be trusted. Buyer beware!

  Business Response

  Date: 01/31/2023

  Hello ********,
  
  We sincerely appreciate you bringing this to our attention.
  
  We recently reached out to you via email to resolve this issue. We were unable to locate any account associated with the email ******************** however, we are waiting for your response/information to provide you with the details requested.
  
  You can also view and manage your subscriptions through "My Purchases" page.
  
  Best,
  Coursera Support Team