Customer ReviewsforGold's Gym SoCal

Warning: Terrible Experience with ********** *******, ** I recently had an extremely disappointing and frustrating experience with **********, specifically at the *******, ** location. I feel compelled to share my story to warn others about the unprofessionalism and lack of integrity I encountered.I initially signed up with a $1 initiation fee, expecting to take advantage of a promotional offer. However, I made it clear that I needed my account to be placed on freeze as I was traveling out of the country. Despite providing documentation of my travel plans, I discovered three months later that Gold's Gym had been charging my account every month, along with the initial fee, without my knowledge or consent.When I finally realized what was happening and requested a refund, the process became a nightmare. I was met with constant excuses and delays whenever I tried to contact the management. Despite speaking to the General Manager and explaining my situation, I was met with indifference and ultimately denied a refund.It's evident that Gold's Gym ******* cares more about squeezing money out of its customers than their fitness and wellness. The lack of accountability and disregard for customer satisfaction is appalling. It's even more disheartening to learn that the staff member who initially assisted me is no longer employed, allegedly due to similar complaints.I urge anyone considering joining ********** in *******, **, to think twice. This establishment has shown a complete disregard for its customers' well-being and is only interested in profiting at their expense. I plan to share my experience on every social media platform to ensure that others are aware of what they might encounter.In conclusion, my experience with ************** *******, **, was nothing short of a nightmare. Save yourself the trouble and find a gym that values its customers and their satisfaction.

Went in on Groupon, ***** said they had a promotional deal better than Groupon . Was told I had 45 days to decide if I want membership and I wouldnt get charged. And implied I could easily cancel with a phone call. .2weeks later, monthly due charged and upon calling to cancel agreement , it would take 30 days and therefore get charged another monthly dues .Called manager and was able to waive annual yearly fees. But not monthly dues Ive had this membership for 25 days and have been charged for 2 monthly dues .Was intentionally mislead and no information regarding billing or cancellation details was volunteered to me in person . Whats worse is Im a former Employee and members told me of similar customer service complaints .Horrible scammers !

Employee signed me up, I attended for nearly a week. When I tried to cancel I was told I never had a membership to begin with. Odd situation entirely.

I am writing to express my deep concern regarding my lifetime membership contract with Golds Gym. I initially signed this contract in ****, and since then, I have consistently paid my dues.Recently, I have noticed a gradual increase in the membership fees. When I discussed this matter with the General Manager (GM), he attributed the price adjustments to gym upgrades and inflation. However, I firmly believe that the terms of my original contract should be honored.Despite my efforts, I have been unable to reach a resolution. I attempted to contact the regional manager via email, but unfortunately, I received no response. I also visited the gym in person and presented my contract to the *** who informed me that only the regional manager has the authority to modify membership terms.Regrettably, I am still awaiting communication from the regional manager. Additionally, my outreach on social media channels has yielded no results.As a loyal lifetime member, I kindly request your intervention in resolving this matter promptly. Transparency and adherence to our contractual agreement are of utmost importance to me.

at all the last 5 to 6 months and the payment still haven't been going out on his card. He was very rude over the phone saying that I should "take money from out of my pocket and pay my own boyfriend the last months" and not them ....when it was clearly 100% their fault. Communication and the service was completely 100%, messed up and wrong, and they knew it from the start, and they didn't mention anything to us, and money has been taken out from my boyfriend's card ever since without his notice. I want a full refund of the months we never used the gym and also because it was 100% their fault. *****, don't lie to yourself.. you did us wrong and you let our bill add up without us knowing. You're a liar and you have TERRIBLE CUSTOMER SERVICE. Ignoring my phone calls when I've been calling to speak to you for days and have this settled. You promised me a refund the *** you talked to me and I've gotten nothing. He needs to be let go knowing how many times he's done this to people. Btw *******, *******, and ***** are amazingly sweet and were very apologetic about everything. Let one of them replace *****. They're the only ones there that cares.

I never went nor physically applied here, but I got non-stop requests/calls to update my payment!. Sending text messages every time and their CS telling that why will we have your card details if you never went here? Like come on- do your job and check the log ins or even cctv or better yet do a research on how to really do business instead of harassing people!

Signed up for a promotion and was offered a free membership if I paid for 2 other memberships. It has now been about 1 year and only received 1 month free. Have attempted to cancel multiple times and I keep getting billed for all 3 accounts. This has been a nightmare.