Complaints

This profile includes complaints for 2K Games, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  2K Games, Inc.

  9 Hamilton Landing Novato, CA 94949

• 

  2K Games, Inc.

  110 W 44th St New York, NY 10036-4011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Writing to formally file a complaint against 2K Sports and its parent company Take-Two Interactive for ongoing deceptive business practices and failure to deliver promised services in their annual *** 2K video game franchise, specifically *** 2K25. The game advertises multiple modes at full retail price, including the My*** "Start Today" featurea mode that allows players to begin a franchise from the current real-world date with accurate standings and rosters. However, despite this being a heavily marketed part of the My*** experience, the "Start Today" mode has been entirely inaccessible ("under maintenance") for over a month.This is not a one-time issue. The same mode has suffered from delayed rollouts and broken features in multiple past versions, but 2K continues to promote it annually as a functioning part of their full-price product, knowing it is non-operational for weeks or months at a time. This practice is misleading and exploits customer ******** contrast, modes that support microtransactions (such as MyTeam and MyCareer) receive constant support and prioritization, underscoring that the companys true focus is not on delivering a quality, well-rounded product, but on extracting as much revenue as possible through predatory in-game purchases. This shows a gross imbalance in resource allocation, and clear neglect of features that do not generate ongoing profits.I attempted to access the "Start Today" mode repeatedly across several weeks with no success.I searched official forums and customer service pages and found no transparency or timeline from 2K I urge the BBB to investigate the broader business practices of 2K Sports and Take-Two Interactive, specifically:Selling game features that do not work at launch with no clear communication or refund options.Prioritizing profit-generating features over fair consumer experience.Potentially engaging in deceptive marketing to inflate the perceived value of the product.

  Business Response

  Date: 05/13/2025

  The "Start Today" feature was disabled for a period of time as it underwent maintenance, This has been completed and the feature is up and running currently. If the player is running into any further issues they can reach out to us directly at ************** and our Support team will assist them.

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Support.I am filing a complaint due to an unjustified permanent ban without any warnings or evidence being supplied. I've contacted 2K support regarding the permanent suspension but met with little or no information exactly what I did wrong. The lack of any sort of warning or transparency is unacceptable for a loyal customer like myself.

  Business Response

  Date: 05/13/2025

  The user's account has been banned because internal investigation determined the account violated our terms of service, section 6: ********************************************************

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im getting this glitch in *** 2k24 where when I try to play with my w character the screen is frozen and it wont let me in, Its frozen in the loading screen for the w, Im trying to get the she got game trophy I dont want VC I want my level 9 progression back, I have contacted 2k support and they refuse to give me the help that I need. I have put 25 hours into this game mode in order to get the final trophy I need for the platinum trophy. It is unacceptable to have this kind of game breaking issue and then have no one who can help fix it. I would appreciate someone who can help fix this problem as this is very important to me.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Take Two interactive has denied my request to access what I purchased. In there response they have blatantly lied about the cause of this. The highlighted statement on the attachment is unequivocally false. No advantage is derived from the deletion and restoration of players, and none of the files that were restored were returned to a previous date or state. Specifically, a file deleted on January 1st would have been restored only to the exact date and time of its deletion, with no prior restoration or modification to an earlier state. Therefore, no advantage was gained, nor was there any restoration to an earlier condition or version of the file.

  Business Response

  Date: 04/10/2025

  Any rebuttal or dispute with our response to the Division of Consumer Protection, should be taken up directly by the consumer with the Division of Consumer Protection.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19. 2025 I was permanently banned from Steam gaming platform, specifically, ********************** Forum, for posting spam. On further inquiry, Steam support replied that I had posted a cartoon quote (***** **** "I'm hunting wabbits") and that was either redundant pr spam.The issue I have is the ban is permanent, meaning I am cut off from gaming resources rendering my $188 purchase severely handicapped (I haven't play since). Steam said they do not have control over their moderator's decisions and advised I contact 2K, the game ************ I contacted 2K and they reaffirmed the offending post was spam. Note that there are many less serious bans all the way down to one day bans but they chose permanent. I asked ** if they agreed with this decision of a permanent ban over a cartoon quote. They will not reply. They will not reply to another request I made asking for alternative resources for information since I no longer had access to the Steam forums. I am stuck with this game I cannot play without feeling remorse over the poor treatment I received from 2K games and disappointed Steam could not help. Neither will intervene in their moderators decisions, meaning they have total freedom to ban anyone for anything for life.

  Business Response

  Date: 04/09/2025

  The user was banned from a Steam forum by independent moderators for violating the rules for posting on the forums and will not be overturned by **, decision is final. There are no actions taken on the players account that restricts their ability to play the game in full.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23180647
  
  I am rejecting this response because:
  2K or the forum moderator never explained what rules were violated. To my knowledge, I was issued a permanent ban because I included a quote from a cartoon character (***** ****) in a post. According to the moderator it was off topic. My question to 2K is, do I you think a permanent ban is an appropriate response? Yes or no? I will consider a yes or no answer from 2K to be a resolution for the BBB to close the case

  The reason this is important is because most in posts in the forum would receive permanent bans based on being off topic. This was the reason I was given by the moderator. If there was another reason then please share as I have a right to know. This is also a requirement to close the case with the BBB. in all honesty, I shouldn't have to go to such extremes to know why I was permanently banned. 

  
  Sincerely,
  
  ******* ***********

  Business Response

  Date: 04/10/2025

  Decisions on bans are at the full discretion of the forum moderator, the decision is final and will not be reversed.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23180647
  
  I am rejecting this response because:
  It seems like we are talking to an AI here. Nowhere did I ask explicitly for reversing the moderator's decision. I only asked if ** agrees with their decision. Yes or no and reason for ban. This is not asking much. So please, no automated AI response saying decision is final. This much I know. 

  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a person with a disability, and I'm playing Borderlands 3. I went to my shift account, and it will not log on to or connect with my **** account. I reached out to customer service on the 2k website but it is very confusing and very hard to get help, and I just want the company to reach out so that I may get a little more customer service where I might be able to understand how to fix this problem.

  Business Response

  Date: 04/09/2025

  We reached out directly to the player to help.

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards the new game civilization 7 , ******** switch version I understand the mementos only being able to be leveled up online only What i dont understand is why the DownLoad Content , extra leaders, extra civilizations, extra gameplay features need to be online only as if it's behind a paywall when I in fact pre ordered and bought the founders edition. I my as well just get a refund and buy the basic game, I love the game but it shouldn't be locked when I play with my brother on local wireless in the same room together. Not sure if there is anything that can be done about this but it seems wrong to me. Thx for listening.

  Business Response

  Date: 03/17/2025

  This is due to ******** and being able to access DLC while offline, more info can be found here: *****************************************************************************************************************************************************************************************************

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently banned from *** 2K25 without any explanation. I contacted *** 2K support and received an automated response stating that I must wait out the ban. I would like to know the reason for my ban and all the information that led up to it. I would greatly appreciate a response from the company or a possible unban. Thank ******** Name: SmackingReds

  Business Response

  Date: 03/17/2025

  The user's account was banned due to a violation of our terms of service, more specifically, a detection of a cheat device being used. This ban is temporary and will be lifted on 4/14/2025 and is final.

  ********************************************************

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am contacting you guys today because when i got on the game i see i have a temporary ban and im confused on what for. I never cheated or boosted on my account im a legit player i never did anything wrong i have screenshots to prove that my playstation account was hacked and i even contacted playstation about it and got my account back and the next day i am banned and i wanna know what for and i wanna get it reversed i barely have time to play already as i work overnights during the week and can only play on the weekends please fix this and help me with this issue. Thanks! my account name is PurpleDial and my account registration email is *********************

  Business Response

  Date: 03/17/2025

  The player's account was banned due to violation to our terms of service, ********************************************************. Account security is the sole responsibility of the player.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23064075
  
  I am rejecting this response because: i didnt have access to my account and i also dont know why i am banned so how is the ban my fault? can i at least know the reason as to why i was banned?
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/27/2025

  Our internal investigation determined there was use of a external device that violates our terms of service, section 6. *******************************************************
  Account security is the sole responsibility of the user and we are not responsible for the account being compromised or used without the user's consent, The account was found to be in violation of our terms of service, the ban is temporary and will be lifted on 4/14.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23064075
  
  I am rejecting this response because: can yall tell me if my *** or anything i worked for in the game will be reset and or taken
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/03/2025

  *** points and level will be reset as per policy. All decisions are final and not eligible to review, any further questions relating to an account can be made at **************

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2k the games company has been deceiving their customers this year, no transparency about the usage of AI to upscale their logos, one of the only modes that worked when it pre released was the mode that allows for micro transactions, as a long time fan of *** and 2K games I feel as though they should at least take responsibility and reward the players they've gotten one over on

  Business Response

  Date: 03/17/2025

  Players can contact us directly at ***************** if they are experiencing any issues with the game. There is a place for the community to give their feedback at ************************

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23057378
  
  I am rejecting this response because: I have gotten in touch with you several times you keep shuffling me around to the next person and refusing to hear me out
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/28/2025

  Some of the errors in the game the player has pointed out have been shared with development teams and have since been addressed. In the most recent communication we asked for screenshots or videos of what the player is experiencing for us to do investigate further, we have not received anything back. Players are always welcome to reach out to us at *****************, if there is anything else in the game they would like to report, or have feedback they can contact us there, providing screenshots or videos are very helpful in getting issues addressed.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23057378
  
  I am rejecting this response because: Making your players who payed for the game be beta testers for free before the launch is exactly why I filed this complaint. I would take that message as confirmation that that happened. You did ask for photos and videos, but why should we as players go out of our way to prove that you guys messed up. You also offered us as players no compensation for wasting our time on this game.
  
  Sincerely,
  
  ****** *****