Business ProfileforFina African Hair Braiding

I booked an appointment with a hair braider advertising services on your platform. The business is Exotic Braider Luck of the Irish (Irish ******) located at ********************************************************First, we agreed on an appointment occurring Sunday at 8:00am. She sent me a bizarre message asking me if I was coming in Saturday and I clarified that I would be coming in Sunday. She then requested that I book the appointment through your platform, but the only time available was 10:00am. I then clarified that my appointment would still be at 8:00am, and she responded we can do 9. There was confusion surrounding her pricing as evidenced by our messages. She texted me around 8:00pm the night before the appointment requesting that the service be pushed back, yet again, to 9:30. She also asked me whether I would be supplying my own hair. Her website does not state that customers are expected to bring their own hair. Given the late notice, I requested that she supply the hair, resulting in an unexpected price change (it was too late for me to find a different braider and I also would not get back the $45 deposit I gave her).She was almost 20 minutes late the day of the appointment, forgot supplies so we had to WALK to Target, despite scheduling a wash and blow dry AND asking her whether I needed to bring my own products (to which she never responded) she failed to bring any so I had to spend almost $40 on the necessary products. Importantly, her website is also silent as to the deposit being in addition to her quoted pricethis is an atypical industry practice, a deposit ALWAYS goes towards the total quoted price, that is simply what a deposit is and her website fails to clarify that it will be in addition to the quoted price. She was incredibly rough with my hair, absolutely raking through it with no regard for breakage, damage, or proper practices for caring for curly hair, which she claims to be familiar with. This braided engaged in deceptive practices.