ComplaintsforCash App

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account was hacked back in June - we are requesting funds be refunded back to the employer and they are refusing to do this - No one is willing to contact us via phone either - I want to know what is our next step legally to get this matter resolved - Class Action Suit?Please advise

  

  Business response

  08/14/2024

  Thank you for reaching out. It looks like you've made us aware of this issue in Complaint ID #********. Please reference that complaint for our response. 
  
  
  Thanks,
  Cash App

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My complaint is with Cash App. I made a transaction with cash app on March 25, 2024 of ******, that was sent to my daughter, that I canceled immediately that my daughter didnt have cash. My bank had gave me a credit in my account. Once my bank discovered that the transaction was canceled, they reversed the credit that they had given was canceled by cash app, and returned to my account. Then ********************** claimed that I made another transaction for ****** on March 26, 2024 to my daughter; which I did not make. So my bank, ********** gave me another credit for the ******, but realized that transaction was never made, and was disputed it and the ****** was placed back into my bank. This action continued between cash app claiming that the bank never gave them money back; which cash app has placed my account with them to a negative balance of ****** because of those two transactions that was made on March 25, 2024; which was canceled and March 26, that was never made. So each time cash app kept sending those transactions, my bank kept crediting the ****** to my account, but kept disputing those transactions, and removing the credits and reversing the credit back to my bank account. So this issue has been going on between cash app and *************** since March 25, 2024. I asked them both if they could get together and figure out where the problem was started, but each time they would work with each other, they never did. Every I call cash app, they tell me that I need to contact my bank, and every time I call my bank they tell me that I need to talk with cash app. I have been going through this issue since March 25, 2024, and I am stressed out and frustrated by all this. I have seizures and should not be owing case app anything. They keep saying that my account with them is negative ******. I only made that one transaction on March 25, 2024. So what is the problem that the both of them getting this issue solved. Please help me. Thanks in advance for your help.

  

  Business response

  08/13/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  June 12th I received a Cashapp debit card in the mail that i did not request. This card had my first and last name on the back and a username on the front that was not mine. I called the Cashapp Support number on the back and even contacted Cashapp support through the app and summary of the story, my problem was still not resolved. I showed them photo proof of the card, with the reassurance that they would fix it and nothing. On the phone their excuse was We cannot help that sort of problem try contacting through the app On the app they asked me insane personal questions that seemed unrelated or unnecessary. After trying for 4 days i ended up calling **** and getting the card deactivated. Until another showed up. Two days ago (August 4th 2024), I received another card under a different username but with my government name on the back. I contacted **** trying to deactivate the card like last time and they told me to call Cashapp. I called Cashapp and again, they wanted me to verify my profile. AKA: send my photo ID, connect my bank account again, send a picture of the card i received in the mail It just seems so shady! I certainly will not do any of those things. Who is to say Cashapp isnt apart of the scam. They could seriously activate the card if I sent that information. Anyways, ** in contact with the *** now and taking this information to my attorney. Yesterday i saw my bank account took a loss of $85 i did not spend. It was at a *********** in ********* **. The next step is to change all of my passwords, freeze my accounts, and get a new SSN. How i will deactivate this card? Who knows. **** wouldnt help, Cashapp support wouldnt, ****** bank (the people who issues this card) now has a policy where they wont take Cashapp customers service and will forward you back to Cashapp support. It is ridiculous. ******** to anyone else having this problem! Apparently this is a issue happening a lot. Both Cashapp accounts committing this fraud are still up by the way

  

  Business response

  08/14/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Hello I had account open with ********************** on 2/23/21 my cash app was hacked and my money stolen from my account. I have tried disputing this issue with many times but cash app refuse to give me my money back. When that money was stolen from my cash app I had just became a new mother it caused me hardship. I would like for cash app to refund me my money

  

  Business response

  08/15/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

  Customer response

  08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cash app have closed my account with no explanation I have contact cash app trying to resolve the issue but nothing .

  

  Business response

  08/14/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  transferred money instantly into my bank got ahold of cash app customer service they have no idea where my money went. they basically stole my money this business should be shut down. my 132 never went into my account

  

  Business response

  08/14/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Someone was able to open a Cash App account using my name, social security # and mailing address, and had a Cash App **** debit card delivered to my home. I reported the identity fraud incident to Cash App multiple times and their customer service was completely and utterly useless. I spoke with at least 10 different customer service representatives via phone and email over the past week, and they ultimately informed me that they could not deactivate the fraudulent account and card because I was not the account holder. Clearly, Cash App is not taking cybersecurity / identity fraud cases seriously and hopefully the BBB can take action here!

  

  Business response

  08/14/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 4, 2024, 11:56pm, I mistakenly transferred $2,025 to may cash app account instead of $20. I immediately reached out to cash app via their online support at 11:57pm, to let them know of my mistake. It was after their reported business hours. They did not respond. The next morning around 6:20 am I reached out to them to try to get them to send my money back to my bank account without the $35.11 fee. They refused my escalation, refused to offer me a solution that did not involve them charging me an exorbitant amount for a mistake. I had to pay the $35.11 fee because I had bills coming through my account and could not take a chance in other fees or overdraft charges. Im appalled that Cash App refused to assist me and charged me $35.11 for an honest mistake. Its an example of pure greed and poor customer service. There should have been an option to immediately cancel the transaction and I should have been able to get an immediate full refund. I would like a refund for $35.11.

  

  Business response

  08/13/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went on vacation i needed a card for deposit cash app card. The hotel sent a final balance which is zero. Now cash app is telling me I have to wait 30 days to get my money back I just googled they policy its 2-7 days

  

  Business response

  08/13/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a credit card in the mail from Cash App about 1-2 months ago but I never applied for one nor do I use this app. I have had issues with someone stealing my identity so I was shocked because I have a freeze from all 3 places on my credit. So how would I get a credit card? I called their customer service and it honestly felt like a scam to get more information from me to steal more. They did say they would investigate but I doubt that happened. Now- today I get another credit card in the mail from Cash app. Its annoying and frustrating because I didnt apply and I have a freeze!

  

  Business response

  08/13/2024

  Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 
  
  
  Thanks,
  Cash App
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩