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Business Profile

Apps

Cash App
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s business profile for Cash App was created in August 2020. A review of Cash App complaints was completed in March 2025.

    BBB encourages consumers to review the company’s terms of service and cash app support for account questions and support for various concerns. 

    https://cash.app/legal/us/en-us/tos

    https://cash.app/help

Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cash App

      1955 Broadway Ste 600 Oakland, CA 94612-2205

      BBB accredited business seal

    • Cash App

      2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

    • Cash App

      1455 Market St Ste 600 San Francisco, CA 94103-1332

      BBB accredited business seal

    Customer Complaints Summary

    • 13,176 total complaints in the last 3 years.
    • 4,467 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cash app took my money out my account with out my knowledge they have closed my family members account without telling thing an about why they closed it cash app needs to be close or something needs to be done about them they took 8.91

      Business Response

      Date: 04/18/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few days ago I got an email saying that a dispute that I had filed a few years ago, just recently got re reviewed and they decided that they made an error and the dispute should have sided in my favor, because the dispute was sided in my favor, I was going to get a refund of a $195.67, when I contacted Cash App support and asked when I would be getting this refund, I got no assistance, no help, and in fact, they said that they weren't going to give me that refund, but would not tell me why they are withholding my refund from me even though I have an email saying that they will give me my refund back and I'm just looking to get my money back. Thank you ??

      Business Response

      Date: 04/18/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 04/19/2025

       
      Complaint: 23191714

      I am rejecting this response because: my issue has not been resolved the email I received from the business. They are asking for information that I do not have access to anymore.

      Sincerely,

      ******** ********

      Business Response

      Date: 04/25/2025



      Thanks for following up. It looks like we reached out to you via email in regards to this matter on 04/25/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.


      Thanks,
      Cash App


      Customer Answer

      Date: 04/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      After many arguments and fights back-and-forth.I finally had a lovely customer service.Person simply undelete my old ********** I could reach in and get my refund and then re.Close the account for me.Something that this person that's responding to me on here.Refused to do so.The matter was finally taken care of but very reluctantly on their part


      Sincerely,

      ******** ********

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original issue happened on March 3 when I received a text about someone was using my ***** account somewhere in ********** and if i wanted to get it taken care of I needed to call which I did, The message I got said ***** APPROVAL NOTICE. We have noticed that your AppleIcloud id was recently used at APPLE STORE - CA'' FOR ****** paid by Apple Pay Pre Authorization> Also some suspicious sign in request and ***** pay activation request deteccted. That looks like suspicious to us. In order to maintain the security and privacy of your account we have placed those request on hold Your photos, data, Bank information and cards are at risk. If NOT you? talk to an ***** representative Failing may lead to auto debit and harge will not be reversed Call 1-8086902300immediately to cancel this charge. billing Department: https:// **************************************** Have a great day! I talked to someone who said we needed to change the information in order to make sure fraud is not committed, Then he explained that several steps needed to be taken in order to stop the illegal charging. the call disconnected so I called again and got another person who continued in regards to what the other person said He said that in order to track the fraud we needed to download an app which I started to doubt at that point we downloaded the remote app I never heard off that before and had been checking out Apple support information I did download the app but they saw people name I knew so I knew something was wrong, They asked if I knew this person that a coworker and they were going to transfer my funds to her so she could send it back, I said no and hung up, they tried calling again and I didnt answer I then saw my money was removed, I tried contacting Cash app and contacted the bank who put it back in aft 5 days they have removed it now saying Cash app said I participated, ***** wont help and Cash will not change their decision

      Business Response

      Date: 04/19/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:04/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cash app asked for ID verification which was submitted on 3/19. They since suspended my account. I was able to withdrawal my cash, but they are restricting me from transferring my bitcoin out without selling it. I have reached out to customer service multiple times and no one will help me, the best I get is that I will get a response by email and no one ever emails me. I just want to be able to transfer my bitcoin out and close my account.

      Business Response

      Date: 04/17/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in the process of changing phones, and in doing so cash app shut down my account in the process of doing it because it triggered a suspicion of fraud. After proving my identity they had me call the 1800 number go recover my account after proving my identity and the woman on the phone took both my phone number and e-mail off the account then the phone was . After this happened they say there is now no way to access the account. This was my main account with all my money on it and how I get paid. They tell me now there is nothing I can do to recover my money and that my account is closed and that they will not transfer my money. Please help me get my money back l. I work hard for my money and pay my taxes. I really appreciate your time.

      Business Response

      Date: 04/18/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I called Cash App customer service, they have been un helpful. Mainly a person named ****. What is happening is I am trying to send money to them to purchase bitcoins. But all 30 transaction has failed they said it is security reasons when something is out of the ordinary. Your looking into the matter is greatly appreciated.

      Business Response

      Date: 04/17/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April ******* ******* I have had my card shut off so it can't be used until I am ready. This morning I had $26 in my account now I only have 81 cents. The ****** games I have NOT purchased. Every month I have blocked game after game when they charge my card. I don't want my card canceled this is the only way for me to send money to my child! Why do I have to suffer the consequences of them giving what few $ I have to scammers and thieves. This is every month. My cash tag is maggiebelle67. This is so wrong. My card is locked. My last purchase was to uhaul for $117 the next is $20 to ****** ************* expecting a refund don't look like I will get it because the scammers will.

      Business Response

      Date: 04/17/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use Cash app for my bank account due to the benefits and ability to pay my disabled mothers bills easily. I get over 7k a month direct deposited into my cash app. Last month they asked me to verify my account. I submitted photos of myself, my passport, ID, Debit card, Credit Card, and still have been unable to get my account unlocked after 2 weeks. I have called over 10x and been told anything from 24 hours to there is not timeline they can give me on verification. I get a direct deposit from my employer there is no reason this should be this difficult. I now cant access my check this week because it takes awhile to change your direct deposit method at my job. This is a headache for a valued member who uses this service daily. Please verify my documents and unlock my account.

      Business Response

      Date: 04/17/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been conducting business with CashApp for decades. I just received new bank cards (which is normal) and recently tried to link them in the app. I received the error message "You cannot link a new card. Please try linking a card that you recently added." I reached out to support and they were no help. They informed me that I've linked a debit card to the account more times than the system allows. First off, over the years cards expire. I then asked if they could just delete all historical cards on my account, and I was told that was not an option. This is crazy. As much money is put into this platform, this is the gratitude that I'm shown?! I'm very disappointed. My account is also Verified

      Business Response

      Date: 04/17/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 04/19/2025

       
      Complaint: 23187709

      I am rejecting this response because:

      Ive been told that a member will reach out to me and I have not heard anything back. 

      Sincerely,

      ******** *****

      Business Response

      Date: 04/24/2025



      Thanks for following up. It looks like we reached out to you via email in regards to this matter on 04/17/2025. In reviewing that interaction, we can confirm we have provided the correct information for this issue, consistent with our Terms of Service. If you have any additional questions, please respond directly to that email.


      Thanks,
      Cash App


      Customer Answer

      Date: 04/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cash has held my money since the 28 of March 2025.. there were multiple transactions I had made from temu.the amount of 120$

      Business Response

      Date: 04/17/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    Cash App is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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