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Business Profile

Apps

Cash App
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s business profile for Cash App was created in August 2020. A review of Cash App complaints was completed in March 2025.

    BBB encourages consumers to review the company’s terms of service and cash app support for account questions and support for various concerns. 

    https://cash.app/legal/us/en-us/tos

    https://cash.app/help

Complaints

This profile includes complaints for Cash App's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cash App has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cash App

      1955 Broadway Ste 600 Oakland, CA 94612-2205

      BBB accredited business seal

    • Cash App

      2900 Landrum Dr SW Apt 166 Atlanta, GA 30311-4477

    • Cash App

      1455 Market St Ste 600 San Francisco, CA 94103-1332

      BBB accredited business seal

    Customer Complaints Summary

    • 13,174 total complaints in the last 3 years.
    • 4,448 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scammed by another user within the app and ********************** is refusing to do anything.

      Business Response

      Date: 04/18/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will be happy to follow up with you via email. As we do not yet have email contact information for you, we ask that you please update your complaint with an email address. We will follow up with you as soon as possible. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Cash App for allowing a $50 transaction sent to me in January 2025 to be reversed without proper investigation. The sender, a family member, sent the money willingly for a service. I fulfilled the service and had no further contact with them. Recently, in April 2025, the sender falsely disputed the charge through their bank, and Cash App refunded them by withdrawing $50 from my account. I was not contacted or asked for proof. This is completely unfair and has resulted in me losing money that was rightfully mine. I want a full investigation and for the funds to be returned to me. Cash App has not given me a fair chance to resolve the issue, and I believe they are enabling fraudulent chargebacks without protecting their users.

      Business Response

      Date: 04/21/2025

      Thanks for reaching out and making us aware of this issue. We’re sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account got wrongfully disabled and I want something done about this.... after I reported them twice for not doing something about the $579.20 they stole from me. I want them to give me my money back!

      Business Response

      Date: 04/17/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So on April 3 ***** this company asked me to verify my account with a series of actions to take .they wanted a picture of my debit card ,I'd and a picture of myself with my id they told my it would only take 48 hours to complete. Five days later I get a hold of someone that tells me it would be 10 days to verify the account now I can not get a hold of anyone an still cannot access my money use my card.

      Business Response

      Date: 04/17/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4-8-25 our credit unions number was uses to contact me saying that 8 fraud charges were coming from ***** and they need information to verify who I was. (After going to the bank we found out this was a ghost number) They asked me to verify my username and password birth date and last 4 of social. Then said I was set and secure. Just after this some transferd all my money to my checking opened a cash app account in my name (I dont know what cash app is nor do I have an account) and then withdrew my funds with cash app. I contacted cash app that day letting them know and asking them to close the account and start a fraud case and get a refund. They were no help said they found no fraud. To go into the account and stop things but I have no idea how to log in. I am receiving text messages from cash app purchases in places Ive never been. How do I stop this. I will be filling out a police report and have closed my accounts.

      Business Response

      Date: 04/18/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Added a large amount of money to my account and they flagged the account, after 30 days they refused to refund the money taken from the bank account and it has not been added to Cash APP the amount was around 4 thousand dollars. When calling the support number for the app and trying to get a hold of them i was hung up Mutiple times to where now i filed a dispute with my bank and will be getting lawyers involved

      Customer Answer

      Date: 04/10/2025

      To whom it may concern
      Please disregard the complaint that was filed. There's no issue or any illegal activities or actions on behalf of Cash app.

       My apologies for any inconvenience.

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I call H31**3634363137303130H&#**;s phone number, their service is terrible. I am unable to speak to a live agent. I getting put through a automated service and I keep getting hung up on. I need to speak to someone related to a transaction of $15.00 last week Bungie Software Thurs or Friday. [ Taken indication by H363137**3238313831H rep ****

      Business Response

      Date: 04/18/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone is attempting to impersonate me and phish for my bank account information.I contacted CashApp to inform them that I received a CashApp **** Debit card in the mail that I did not request. It was opened under a username that does not belong to me, and the letter it came in had my name and address. No one else has lived at this address under my name, and there are no friends and family who are responsible for this. CashApp support sent me an email to provide details, such as: my full legal name, the cashapp username listed on the card I received, if anyone had lived at this address before under my name, and a portal to upload an image of the front and back of the card I received. I provided this information.Since then, I have contacted support through multiple avenues *********************** the support line @ **************, and the instagram direct message @cashapp) with no success or timeline of resolution. I am seeking confirmation that the debit card is deactivated and that the **** account has been removed for impersonating me.

      Business Response

      Date: 04/16/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




      Customer Answer

      Date: 04/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ******

    • Initial Complaint

      Date:04/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 20th 9:42PM an amount of $204.50 was withdrawn from an ***. I had my physical card at the time so I dont understand how my card was compromised. I made an effort to reach out to cash app and put in a claim. 3 weeks with no answers and Im still waiting on an email which they dont have a specific day of when I will be receiving it. Its been a ************ with no real solution to figure this out. $204.50 is not a little bit of money to just let it go unnoticed. I need help with resolving this issue. I believe whoever made the *** withdrawal didnt need my card physically to take off the money.

      Business Response

      Date: 04/18/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding persistent issues with my Cash App account, specifically regarding declined purchases. Over the past month, my transactions have been repeatedly declined for unusual activity, despite the fact that I am using my card for purchases I have made frequently in the past. These purchases are entirely within the usual scope of my spending behavior.Despite several attempts to reach out to Cash Apps customer service, I have not received a satisfactory explanation as to why my purchases are being flagged, nor have I been given any clear guidance on how to resolve this issue. The lack of transparency and communication has caused significant inconvenience, as I rely on Cash App for day-to-day transactions.I am requesting:1.A clear and detailed explanation as to why my transactions have been flagged.2.A resolution to ensure my purchases are not continuously declined without valid reasoning.3.Clear instructions on how I can prevent future declines.I would appreciate prompt action on this matter and would like to see this issue resolved quickly.Thank you for your attention to this complaint.Sincerely,****** ***** ****************************************************************** ********************* ********** Account number: *************

      Business Response

      Date: 04/16/2025

      Thanks for reaching out and making us aware of this issue. Were sorry to hear about your experience. A member of our team is investigating your issue and will follow up with you shortly via email to help. 


      Thanks,
      Cash App




    Cash App is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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