Reviews

This profile includes reviews for Western Dental & Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Western Dental & Orthodontics has 160 locations, listed below.

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  Western Dental & Orthodontics

  530 S Main St Ste 600 Orange, CA 92868-4544

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  Western Dental & Orthodontics

  1468 E Valley Pkwy Escondido, CA 92025

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  Western Dental & Orthodontics

  1101 Broadway Chula Vista, CA 91911-2706

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  Western Dental Centers

  5247 Elkhorn Blvd Ste C Sacramento, CA 95842

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  Western Dental & Orthodontics

  1350 Churn Creek Rd Ste F1 Redding, CA 96003-4087

Review Details

• Review fromPaul M

  Date: 06/11/2025

  1 star
  Western Dental has no respect for time. I was in for a cleaning, got an x-ray, and nearly two hours later left without the cleaning because of how overbooked they had become. This is despite showing up on time for my appointment at the very beginning of the day.This is a process and policy problem. No one should have to wait for two hours for a simple cleaning, especially if that wait is because the office started accepting more and more people only to book and overbook over other existing appointments.

• Review fromLatika D

  Date: 05/24/2025

  1 star
  Western Dental should not be open to the public. I REPEAT, Western Dental should not be open to the public! It's been a living nightmare since I've decided to get Dental work done from the *******, ************** location. They do not care about your wellbeing. They try to force you to believe the mistakes they make are okay. Or, try to say the patient is at fault. They do not do honest work. I've suffered enough to file a complaint and also file a lawsuit against them. They do not listen to your needs. They rarely answer the phones and take a long time to return calls. Most of my time is spent at Western Dental because they can't get my dental work corrected. They make mistakes then blame it on the patient. Never apologize. Tell me one thing when it's another. Canceled appointments or wrong times scheduled. Like I said "A living nightmare." No one should be treated the way I've been treated. Going to Western Dental for help was the worst decision I've made in a long time.

• Review fromPaul A

  Date: 04/26/2025

  1 star
  Do your research! This Company engages in sharp practices too ugly to completely put into words. They have Brident Dental as one of their clinics in their network. They billed myself and wife for cleaning and Treatment. Insurance rejected one of their claims asking for more documentation to support the claim, rather than provide the Insurance what they need, they turn on us to pay the claim not honored by the Insurance. They simply refused to provide Insurance any more documentation for reasons best known to them. Wrong!

• Review fromJeremiah A

  Date: 04/24/2025

  1 star
  Very disorganized, incompetent, and negligent dental office. Waited 2 hours to be seen for first appointment. Dentist said I had receding gums and needed to see periodontal specialist. Never received referral almost a year later, I even followed up with office staff 3 more times with promises to send referral to email but never received anything. Scheduled another cleaning appointment a little less than a year later and confirmed this was for cleaning with office staff. Waited 2 hours again and dentist performed ************************************************************** 3 months when they have availability. Had I been informed of this I would have just switched dental providers. Asked about refer all I never received and they said there is no documentation of any need for referral. Mind you the same dentist who saw me almost a year prior said the same thing as before that there were receding gums needing periodontal specialist and grafting.

• Review fromAlexis R

  Date: 04/21/2025

  1 star
  If I could give them negative stars I would. They have double billed, what was supposed to be $2732 they changed to $3052 instead of the $300 difference in treatment plan. Thry charged both $2732 and $3052 The manager continues to go round and round without admitting her error. My father in law is so upset he now refuses to finish his treatment plan because of this his blood pressure is dangerously high. He is 87 on a fixed income which was explained in the beginning. The manager just keeps talking in circles saying she will have to have his account audited to see if he was overcharged. Now they use Synology which is basically a credit company so they have been paid and were probably going to have to get a lawyer involved.

• Review fromSilvia C.

  Date: 04/18/2025

  1 star
  This company has rude people that work there. They are not organized., the lie to you and when you need you money back for service never done is a fight. !we paid everything up front and when we didnt get the implants we got dentures. Its another fight. I had a lady named ***** yell at me to take my husband to hospital. If he was tha serious. My husband had a bad infection and they canceled his appointment and said if yelled back to me to they didnt have any openings till may. Wee paid for bottom teeth to be pulled and he never did it because of the dentist and staff. But this fight is still going on because they owe me money.i called corporate and no response either!

• Review fromTyler B

  Date: 03/14/2025

  1 star
  The entire ******* location is extremely unprofessional. Told me I need way more work than I actually needed after finding out from another Dentist. DO NOT GO HERE.

• Review fromBriana L

  Date: 03/01/2025

  1 star
  If they cant find the answer they hang up on you. Its 2025 can you please do better and treat your patients better

• Review fromclaudia F

  Date: 02/27/2025

  1 star
  My daughter was told she needed braces for 9 months fast forward to today, 1.5 years later, a new dentist is at this location and the old dentist ** is gone. New ** has no clue what the treatment plan was because there was never ANY INFO inputed in my daughters chart from the old dentist or the workers. (New dentist told me and showed me the chart on his laptop). I was also told that if i give consent to 8 more months of braces when baby teeth are out there's no say if the treatment will even ******* top it off, the 1.5 yrs that my daughter wore the braces it didn't achieve anything!! They wanted to do the treatment again and have it done within next 8 months. I declined and had them remove the braces. In the process my daughter almost had 2 baby teeth pulled off when they were taking the brackets off. She was hysterically crying in pain. One tooth fell later that day! They didnt properly remove the glue. She still has residue left & was not even given a retainer. My daughter would have been wearing braces for almost 2.5 years with baby teeth if i said yes! This place is a joke. I paid cash for this service too. I immediately asked for a refund and told me they might charge me and give me a difference since they did change the bands and wires. I said absolutely not i want a full refund. Now they are not answering or returning my calls from this office or hanging up on me when I call corporate. I trusted them and paid in full, now this is the s***** service we have gotten. Every person in the office acknowledged the huge mistake and even said I should get a refund. According to the office manager, it's out of her control and I need to call corporate. No one can give me an answer but we're very quick to money grab! DO NOT TRUST THIS PLACE. GO ELSEWHERE. THEY DO NOT CARE FOR THE PATIENT. Take your cash or insurance elsewhere.

• Review fromEnqueatte P

  Date: 02/18/2025

  1 star
  The fact that I had to reschedule my appointment because they dont know how to schedule people effectively where they could be seen at the timethat they were scheduled. I had to reschedule for the next day, then for me to set me in this chair and say that my Insurance did approve me seeing two different facilities and then when I responded my frustrations, they told me that they dont need my attitude. I was like the fact that Im wasting my ******* gas, not once. But twice in the same week. Just for you guys telling me that you cant help me is ridiculous. Please dont come and save your Timeand you could push in.