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Find a Location

Mission Animal Hospital has 1 locations, listed below.

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    Business ProfileforMission Animal Hospital

    Animal Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    845 West Palmdale Blvd, Palmdale, CA 93551-4261
    Years in Business:
    16
    Business Started:
    5/30/2008
    Business Management
    • Dr. Ayman Ibrahim DVM
    Contact Information

    Principal

    • Dr. Ayman Ibrahim DVM

    Customer Contact

    • Dr. Ayman Ibrahim DVM
    • Maria B., Office Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I applied for certificate for discount coupon from LA County animal control to fix kittens I adopted. They only offered a few places & this was the nearest to me. I dropped off my male & female at 8:30am. They were fixed by 9:30 (I received a text). I was told I could pick them up anytime before 11pm. When I arrived, I was told, heres the cone and pain pain meds. Give once a day for 3 days, heres their certificates to prove they are done. I went home, opened the cage, they wobbled out, still drugged. I noticed the male limped on his left hind leg. As I watched, I noticed it was more of a drag, then limp. Thought maybe drugs. Waited until the next morning and took him in to let them check his leg. They wanted to charge for X-rays and blood test. I told them he didnt limp until after here. I shouldnt have to pay. After arguing, they agreed to give him a shot of meloxicam and had me sign a paper stating I refused treatment. I have taken him to my regular vet & he said there might be nerve damage so weve started him on gabapentin. Havent gotten X-rays because of cost, but ******* its necessary if it doesnt improve

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Iris R

    1 star

    03/26/2024

    I could not RATE them lower than 1-star. DO NOT take your sick pet to Mission Animal Hospital in ******** **. In reading the reviews herein, I see there is TRUTH spoken by others. I took my sick (and contagious) dog there for 3 office visits. ***************** *** routinely does not author his doctor's diagnosis treatment, as he goes. When asked for medical records, it took 15 days!! Phones are rarely answered. When someone answers, the employee "takes mental notes" to verbally redirect to the Vet. The written Requests were ignored. There were several excuses about the *** did not "authorize" the notes for patients. I called multiple times, no call backs, no notes forwarded to me. However, they demand payments, before tests and medication. WAIT TIMES for 3 visits were: 3+ hours outside; 2+hours outside for follow-up with 1 hour waiting in Exam room; and again 2+hours outside for follow-up with 1 hour waiting in Exam room.

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