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Find a Location

Enjoy Technology, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEnjoy Technology, Inc.

    Cell Phones

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3240 Hillview Ave, Palo Alto, CA 94304-1201
    BBB File Opened:
    5/12/2022
    Years in Business:
    10
    Business Started:
    5/13/2014
    Business Incorporated:
    3/10/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 4861320 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Enjoy
    Business Management
    • Ronald Johnson, CEO
    Contact Information

    Principal

    • Ronald Johnson, CEO

    Customer Contact

    • Ronald Johnson, CEO

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/13/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I ordered a new phone*********** They sent this other company "*****" to deliver it to my door back on JUNE 9th. The ***** representative then sold me 2 more phones. He went to his truck, and got a ton of phone accessories. He told me that they were free of charge (phone cases, chargers, protective glass, etc). It was $302 worth of accessories. I asked him..."are you going to get in trouble for giving this stuff to me, because I DON'T NEED THEM." He said absolutely not - we give away free accessories. Next thing I know, he charged my credit card $302. I've been emailing and calling the company (*******************************) and they keep responding "we're investigating". It has been 3 months and every time I contact them about reimbursing me, they copy and paste the same reply. You can see the charge on my attachment here. All of the other smaller charges are legitimate - taxes, fees, etc. It's only the $302 that should be refunded.

    Customer Reviews

    23 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dalia P

    1 star

    11/02/2022

    I ordered a phone upgrade through AT&T. I expected it to be delivered by UPS like all my previous experiences. Instead, I began receiving texts from them asking me to prepare for the home delivery expert from an expert in which they asked me to check in with a link. I NEVER DID!! They kept texting, now saying it was an "Enjoy Expert" and showed up in my doorstep without my consent. Stupidly, I let them in and allowed them to give me my new phone. They said they only needed 12 minutes of my time. That sounded quite strange. They asked me if I needed help setting the new phone up and I declined, and then offered me a bunch of other services which I also declined. They asked for my driver's license and took a picture of it. They left. I did not sign or pay for anything nor did they touch my old phone. The next morning while I was in my car, I noticed that my hotspot light was activated. There were three unrecognized phones hooked up to my phone. (This is my old phone; I had not transferred my data to the new one yet). I had boot given access to anybody to my hotspot. Then at home, I saw that my DNS servers on my home network had been deactivated and forcefully rerouted to a different one. I was not able to change the settings.
    I found the Enjoy website and read their Terms of Services and Privacy Policies.
    I REALLY DO NOT UNDERSTAND HOW A COMPANY LIKE THIS IS ALLOWED TO FUNCTION LEGALLY!!!!!!!
    In short, they collect (and I am copying from their site ) :
    IP address, email address, account name, SS#, driver's license #, passport ** physical characteristics or description, address, telephone #, insurance policy #, education history, records of personal property, products purchased or considered, consuming histories or tendencies, physical location or movements.
    Then they describe how they can use and share our personal information (SCARY!!!!)
    Finally they say that they can deny any request to delete any personal information retained and collected.

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