Business Profile

Computer Software Developers

RealDefense LLC

Complaints

This profile includes complaints for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

157 total complaints in the last 3 years.
48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/25/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charged my card for renewal after cancelling account. I used their software for 10 months. Software functioned as expected, I have no issues with that. But from the beginning their business practices are scammy. They charged my card for monthly support, which I did not request. Apparently I was suposed to cancel, but I did not know this and it wasn't explicitly detailed anywhere when I bought the software. BUT, the big problem was with 70 days left on my license, they renewed without notice to me! I called and they said. "Oh our software renews your license automatically so you dont have to remember to renew." I cancelled my account. I called my bank and the charges were declined and reversed. One week later, IOLO charged my account again. Called and was told the person I spoke with a week earlier was new and did not process my cancellation properly. Called my bank again. Do I expect them to try to charge my account again next week? Yes, I do. Save yourself a lot of aggravation. Dont buy anything from IOLO.
Business Response
Date: 03/04/2026
Hi REMOVED,
Thank you for taking the time to share your feedback. I'm sorry to hear your experience with our billing and cancellation process was less than satisfactory. Please know that your concerns have been noted and will be taken seriously.
Your feedback regarding the renewal and cancellation process is important and will be shared with the appropriate team for improvements.
If you would like to share more about your experience or seek assistance, please contact our support office or feel free to reach out to me directly at REMOVED.
Best,
REMOVED.
Reputation Manager
Initial Complaint
Date:02/10/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: REMOVEDyears ago...Amount of money paid: $20...What the business committed to provide to you: Lifetime subscription of SuperAntiSpyware...Nature of dispute: See explanation below...Whether the business has tried to resolve the problem: See explanation below...Advertising: When I originally downloaded the program, I received a notification about the lifetime subscription.
Business Response
Date: 02/17/2026
Hello REMOVED,
Thank you for taking the time to share your experience. I sincerely apologize for any confusion regarding your lifetime subscription to SUPERAntiSpyware, and I understand how frustrating that situation can be. I want to assure you that Im here to help get this resolved for you.
Please contact me directly at REMOVEDso I can personally coordinate the next steps for activation and ensure everything is handled properly.
Best,
Initial Complaint
Date:02/09/2026
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had renewed my subscription for Iolo System Mechanic on 12/04/2023. They had added somewhere to the yearly renewal a monthly charge of $19.95 for REMOVEDThe cost of an annual yearly software subscription was $49.95. I never would have consented to a monthly $19.95 REMOVEDfee for a $49.95 yearly subscribed software app. This is an underhanded and deceiving business practice. This went on without my consent for 3 consecutive yearly auto-renewal phases (2024, REMOVED). I never saw a statement from this company for any yearly renewal charges. My wife informed me of this issue, as this is on a CC that I don't have access to the statement, only my wife does. I am asking for a refund for ALL the $19.95 REMOVEDcharge instances (36), since 12/24/2023. This company should be ashamed of itself and forced out of business in the REMOVED.
Business Response
Date: 02/10/2026
Hello REMOVED,
Thank you for taking the time to share your experience. I understand how frustrating unexpected billing can be. Concerns like yours help identify where expectations werent met and have contributed to improvements being made.
I want to make sure your requested refund is properly addressed. I will be reviewing your case internally to determine available options, and I appreciate your patience while I work on your behalf to advocate for a resolution.
If you have any questions or would like to speak to me directly, please email REMOVEDThank you.
Best,
REMOVED.
Reputation Manager
Customer Answer
Date: 02/17/2026

Complaint: 24502660

I am rejecting this response because:
I have not heard anything from this company in regard to any type of resolution in 7 days, since filing the complaint.

Sincerely,

REMOVED
Business Response
Date: 02/24/2026
Hello REMOVED,

I appreciate your patience while I work on processing your refund. I will continue coordinating with you directly via email until there is a resolution.

Thank you for your understanding.

Best,
REMOVED.
Reputation Manager
Customer Answer
Date: 03/04/2026

Complaint: 24502660

I am rejecting this response because: It has been almost 2 weeks since this company has stated that they are working on a resolution. I had to reach out to them on 3/3/26, to facilitate a response. I was assured that a resolution is forthcoming on 3/6/2026. I surely hope that this happens, but I'm not very confident because of the length of time involved and the fact that I had to initiate contact with them.

Sincerely,

REMOVED
Business Response
Date: 03/06/2026
Hello REMOVED,

Thank you for your patience while I worked to process your refund request. I fully recognize how frustrating these situations are, and I apologize for the inconvenience it's caused.

I am pleased to report that your refund amount of $718.20 has been approved. An electronic refund for the amount of $59.85 was successfully processed earlier this week. Per our discussion, the remaining $658.35 will be issued via check to the address you provided.
Please don't hesitate to reach out if you have any further questions or concerns.

Best,
REMOVED.
RealDefense Reputation Manager
Initial Complaint
Date:01/31/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've called RealDefence ( REMOVEDdba Iolo) on three occasions to cancel a REMOVEDthat I did not order. I have been assured the billing would stop, yet a charge keeps appearing on my credit card statement. How do I get them to stop?REMOVED
Business Response
Date: 02/04/2026
Hi REMOVED,
Thank you for bringing this to my attention. I understand how frustrating it must be to see continued charges for a service you did not request, especially after multiple attempts to have the billing stopped. Please accept my sincere apologies for this experience.
I want to make sure this is properly resolved for you. As such, I will personally work with the support team to ensure that your account and the associated REMOVEDare fully canceled so that no further charges occur.
If you experience any further questions or notice additional charges after the cancellation is completed, please contact me at REMOVED.
Best,
REMOVED.
RealDefense Reputation Manager
Initial Complaint
Date:01/20/2026
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in June I added a trial on my computer from this company. When I added it, it didn't do what I needed it to do and I let the company know in the same hour that I wanted to cancel services as it didn't do what I needed it to do for me. They told me on the phone they would cancel it so I didn't think about it any more. This last week I downloaded an app that tracks my spending and subscriptions and their service showed up on there. So I contacted the company and they said that they had previously sent me some random link to cancel and I didn't click the link so they continued you charge me without authorization. They didn't tell me that the only way they allow cancellation is through this link that I couldn't find for the life of me. The guy on the phone said it was cancelled!! It's shady business. I haven't used their product at all and shouldn't be charged for it. They shouldn't be allowed to do business if that's how they operate. They need to change that policy so other people aren't scammed into being charged.
Business Response
Date: 01/29/2026
Hi April,
Thank you for bringing this to my attention. I understand why this situation would feel frustrating and concerning, especially after you were told the service was canceled and later discovered ongoing charges. Im noting your feedback around the cancellation process, as clarity and transparency are critical, and situations like this should not happen.
As a resolution, I will review your account details with our support leadership and billing team to confirm what occurred and process your requested refund.
Please feel free to contact me directly at REMOVEDif you'd like to share additional information.
REMOVED.
RealDefense Reputation Manager
Customer Answer
Date: 01/29/2026

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:01/19/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunday, November 30, 2025 I called REMOVEDto close my account and remove automatic renewal.The representative said my account was already closed and will not renew.They did renew the account on February 18, 2026 and charged my card $4.99 for the first month and will continue charging each month for a year.I want them to close my account and issue a refund.
Business Response
Date: 01/29/2026
Hi REMOVED,

Thank you for bringing this to my attention. I understand how concerning it is to be charged after being explicitly told your account was already closed and would not renew.
I will review your account with our support leadership and billing team to confirm what occurred, ensure the account is fully closed, and process your requested refund. Your feedback is also being noted so the any technical problems can be addressed internally.
Please feel free to contact me directly at REMOVEDif there are any additional details youd like to share while this is being reviewed.
REMOVED.
RealDefense Reputation Manager
Initial Complaint
Date:01/18/2026
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 30th of 2025 I renewed my annual software license for System Mechanic with REMOVEDaka REMOVED. $69.95 was billed to my REMOVEDaccount. Just today I noticed that I've been being billed $19.95 monthly (and $29.95 in December) for a "live tech support" service I have never used and knew nothing about. Turns out that when I renewed my annual license they had slipped in this annual subscription as well. To reiterate, if I had known I was signing up for hundreds of dollars annually for this unwanted "service" I never would have renewed the software license in the first place. I consider this a deceptive business practice and I see from all the complaints about them that this is a common experience - they are universally described as a scam company. When I contacted them they were only willing to cancel the subscription, but would not refund any money. Again this is a service I never used. I would like them to refund all these monthly charges, and it would be nice if they cleaned up their act as well.
Business Response
Date: 01/29/2026
Hi REMOVED,

Thank you for sharing your experience. I understand how frustrating it is to see charges for a service you did not knowingly enroll in, and I take concerns around billing clarity very seriously. Your feedback has been noted and will be shared internally to help prevent similar issues in the future.
As a resolution, I will work directly with our support leadership and billing team to review your account and process a refund for the live tech support charges, as well as ensure the subscription remains canceled.
If you have any additional details youd like to share, please contact me directly at REMOVED.
Best,
REMOVED.
Reputation Manager
Customer Answer
Date: 01/29/2026

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me (assuming they follow through).

Sincerely,

REMOVED
Initial Complaint
Date:01/12/2026
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Am unable to cancel subscription to REMOVEDCustomer support phone number message tells me it will connect me to appropriate service to cancel but only connects me to the same message, over and over.
Business Response
Date: 01/14/2026
Hi Skip,

I apologize for any trouble you've had contacting support. We strive to offer the best service so it pains me to hear when we fall short. I've noted your feedback and will review it with IT to troubleshoot for technical issues.

More importantly, I can help you resolve your billing adjustment. I will reach out to our support leadership team to review and adjust the account associated with the email and name you've provided here. From there, I will also process a refund for the requested amount.

Thank you for your patience while I work on this for you. If you have any questions, please contact me at REMOVED.

Best,
REMOVED.
RealDefense Reputation Manager
Initial Complaint
Date:01/01/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recurring billing from RealDefense. I do not have an account with them, billing is going through REMOVEDto my AMEX card
Business Response
Date: 01/07/2026
Hello REMOVED,

Thank you for taking time to share your feedback. I understand how frustrating billing issues can be and I apologize for your experienced with us.

I'd like to do something for you because the current resolution does not sit right with me. I know you haven't requested it, but I will review your case with our support team to see how I can resolve this better.

If you have any questions, please feel free to contact me at REMOVED.

Best,
REMOVED.
Reputation Manager
Customer Answer
Date: 01/07/2026

Complaint: 24343414

I am rejecting this response because: It does not resolve the monies owed me or a contact I may speak with

Sincerely,

REMOVED
Business Response
Date: 01/09/2026
Hi REMOVED,

Your requested refund of $97.14 has been processed. To speak to me directly, please email REMOVED.
Best,
REMOVED.
Reputation Manager
Initial Complaint
Date:12/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered System Mechanic from Real Defense DBA IOLO Technologies more than 1 year ago. Unbeknownst to me they have charged my credit card every month the amount of $19.95 to tech support, which i did not need nor did i ever use. I would never authorize this because i am a computer technician myself so i know how to handle computer and application issues. They must have had a fine print at the bottom of the order where i didn't see it. I consider this a theft and taking advantage of peoples computer issues by injecting senseless charges in the product. I am requesting a total refund of these charges or at least a partial refund. Thank you.
Business Response
Date: 12/19/2025
Hello REMOVED,

Thank you for taking the time to share your experience and provide detailed attachments. I understand how unexpected billing can be frustrating and I sincerely apologize that this was the case with your LiveTech subscription. Rest assured, I've noted everything that happened and will review it internally for opportunities to improve.

Regarding your refund, please allow me some time to work with the back office to process either the partial, or ideally, the full amount. Note that the holiday time will impact this process, but I am committed to being timely and helpful for you.

If you have any questions or need status updates, please contact me at REMOVEDOnce again, I apologize for the poor experience.

Best,
REMOVED.
RealDefense Reputation Manager

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RealDefense LLC is BBB Accredited.