Business ProfileforGoCashBack.com

This company does not pay you and does not support missing cashback claims. I made two purchases on the same website via two different cashback websites; one paid the next day, but the purchase via GoCashBack simply disappeared. I then noticed that all my previous purchases via GoCashBack were not tracked. Their customer support even questioned me about not using their portal, which I did.

Dear Customer,We are saddened to hear about your recent experience and appreciate your feedback. At **********, we strive to ensure that all our users receive the best possible assistance. Reviewing your email conversation with our customer service team, it appears you received the necessary help. However, we do have some limitations in the support we can provide.We want to set proper expectations for you and other readers of this platform. Our goal is to help our users earn the cashback they deserve by logging in and making purchases through our order portal. This ensures that orders are correctly credited to their respective accounts.Sometimes, users mistakenly believe they are logged in and click on a partner merchant's site directly, which redirects them to the merchant's website without going through our order portal. Unfortunately, such instances do not qualify for cashback.In your case, the order you made did not earn cashback because it was not eligible under the merchant's cashback program. Not all orders from our partner merchants qualify for cashback. We apologize for any inconvenience, but this is beyond our control as an advertising site offering cashback.Regarding your specific case, we apologize that we cannot assist you with your missing cashback claim, the merchant itself do not participate or accept any claims for missing order which was their discretion not ours. We hope you understand this. If you have any further questions or need additional assistance, please do not hesitate to contact us.Best regards,