Customer ReviewsforTopline Nails and Spa

Terrible, horrible experience i have ever had at a nail salon. Their "5 minute massage" was more like 30 seconds, they rushed both my mani and pedi, did not clean up my cuticles or use any tools besides a cheap nail file and a pair of scissors, the massage chair was off the entire time, we had people hovering over us gossiping with our "nail tech" and the music was way too loud. Was not a relaxing experience and they seem to care more about what the place looks like than the people who they are servicing. Do not be fooled by their high end interior design, the place is terrible. All they cared about was upselling you. Why is this place still in business? They have a 2.1 on Yelp with just about 1k reviews. This place is not sanitary!

I'm genuinely sorry to hear about your experience, and I appreciate you bringing these concerns to our attention. At our salon, we are deeply committed to providing a high-quality, relaxing experience for each and every one of our customers. Our goal is to ensure that every aspect of your visit meets the highest standards of excellence, from the services we offer to the overall ambiance. We carefully select our products and invest in training for our staff to deliver professional and thorough nail care, including meticulous attention to cuticles and sanitation. Your feedback about the massage duration and the state of our facilities is concerning and not reflective of the standards we strive to uphold. We take your comments seriously and will address these issues directly with our team to ensure improvements are made. Regarding the atmosphere, we are actively working on creating a more peaceful environment for our clients. Your experience is incredibly important to us, and we hope you might consider giving us another opportunity to better demonstrate the high level of care and service we aim to provide. Thank you for sharing your thoughts, as they help us grow and improve.

Very nasty and unsanitized place ! And they over charge for something they are going to mest up after they are done ! I got a chemical burn in my eye went to the hospital for it because I was in serious pain ! I felt dizzy nauseas light headed ! I was getting anxiety from it , I let the business owner know she is fully aware and ended up calling me stupid saying it was a pink eye ! My doctor confirmed it was chemical burn ! my eye is really red !! I was in so much pain . My eye is very ugly right now I am embarrassed to even go to the store . I have been going with shades on ! Its not just me its for every girls health ! That , that place should shut down immediately. Very unprofessional, doesnt care about her clients at all !

I'm sorry to hear about your experience, but I believe there might be some misunderstandings. Our establishment is committed to maintaining the highest standards of cleanliness and safety, and we strictly adhere to all health regulations. We take any concerns about our services very seriously and have not received any previous complaints of this nature. We would appreciate the opportunity to discuss this issue directly with you to resolve any misunderstandings and address your concerns. Your health and satisfaction are important to us, and we are dedicated to ensuring a positive experience for all our clients.

To put it bluntly, my visit to this establishment was nothing short of a disappointment.I decided to give this salon a try as my regular nail technician was unavailable. Initially, I was pleased with the outcome of my manicure. However, my satisfaction was short-lived. Within a day, one of the charms fell off, followed by several nails chipping and other charms losing their color.In an attempt to rectify the situation, I promptly reached out to the salon. They assured me it would be resolved, but my subsequent visit proved otherwise. Despite waiting for an hour, the proposed solution was simply replacing the charms. Given the recurring issues, I declined.Instead, I was offered a polish change for an additional $20. Reluctantly, I agreed. To my dismay, a mere four days later, one of my nails broke. When I scheduled an appointment for repair, I endured a 25-minute wait and was attended to by a different technician, rendering my booking pointless.To add insult to injury, I was informed I would be charged an extra $10 for the repair.When I told the manager about my experience she stated "I don't know why you keep coming back if all you have is complaints, I don't need costumers like you".Despite the salon's upscale appearance and complimentary drinks, it's clear that appearances can be deceiving. Shockingly, my nail technician revealed they were quitting due to mistreatment and irregular payment.Considering the subpar service, disregard for appointments, and lack of integrity, I urge fellow consumers to think twice before investing their time and money here.Save yourself the hassle and seek services elsewhere.

Im genuinely sorry to hear about your recent experience and I want to assure you that what you described is not reflective of the level of service we strive to provide. Our goal is to ensure that each customer has a positive and satisfying experience, and its clear that we fell short in your case. We take pride in the quality of our work and the care we offer, and we are committed to resolving any issues that arise promptly and professionally. I apologize for the inconvenience and frustration you encountered with the charms, the waiting times, and the subsequent charges. These are serious concerns that we will address with our team to prevent future occurrences. Additionally, the feedback from our manager is troubling and not in line with the customer-first approach we advocate. We value each of our clients and take their feedback seriously to ensure improvements are made. Your experience will be thoroughly reviewed, and we will work to enhance our service standards and customer relations. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future

Please beware of this nail shop. I got my eyelash extensions and feet done here a few times and they literally glue lash fans to your actual lash line with painful and results in your losing your natural lashes sometimes permanently! They send promotions via text that they don't actually honor in the shop, they don't use new nail files like they're supposed to, they over charge and under perform, the owner ******** gets upset when you complain and you calls you "unhappy" she never take accountability for the poor work quality. The glue used on the lash extensions is extremely strong and will have your eyes burning the whole day. They pick and choose who they want to give good service to and when they actually want to do a good job but ALWAYS want to be paid in full. They lack good customer service. The work stations are not as clean as they should be. Their lash beds have stains and the lash techs don't wear masks or gloves all of the time. They lash fans are clumpy and attached to more than one natural lash resulting in you losing a few natural lashes due to botched work. They lash knowledge on proper isolation, application, retention and technique! They also false advertise by ALWAYS posting other people work on their page. They RARELY post their own work. ********'s old shop burnt down due to negligence which resulted in the death of a worker and injury to brave fireman! She swept it under the rug and used that insurance money to get this new shop not far from the old one. If you're not a social media influencer or someone with alot of money to spend in her shop then you'll be treated like scum, just how she treats her workers infront of everyone. She gives out alcohol drinks without checking for a I.D. Their reviews on yelp and ****** isn't the best. I tried to give them a few chances because i grew small bonds with certain workers who have potential to improve their craft, but it is not worth it. Don't be fooled.

Im truly sorry to hear about your experience, and I want to address your concerns with the seriousness they deserve. At our salon, we are deeply committed to providing exceptional service and ensuring the satisfaction and safety of every customer. The issues you've mentioned, including the concerns with eyelash extensions and cleanliness, are alarming and not reflective of the high standards we aim to maintain. We take pride in our work and are dedicated to using safe, high-quality products and techniques. I apologize if you felt that promotions were not honored or that our customer service did not meet your expectations; this is something we will investigate thoroughly. We are also committed to ensuring our facilities are clean and that our staff adheres to all health and safety protocols. Your feedback about the work environment and management will be taken seriously and addressed to improve our practices. We value every customer and strive to provide a positive experience for everyone who walks through our doors. Thank you for bringing these issues to our attention, and we hope to have the chance to better serve you in the future.

HEALTH HAZARD. Very disgusting place, it is heavily dirty almost everywhere you look. Very dusty as well. As soon as you walk in they have you wash your hands but there is barely any soap in the dispenser and the sink is filthy. I was getting an acrylic soak off when the nail tech dumped her METAL drill bits (5 pieces) inside of the bowl i was using. I asked her to get me another clean bowl with acetone for my nails only and she refused and said it was okay and that she needed her drill bits cleaned. Afterwards I moved to the chair for a pedicure, the nail tech cut my toe with the cuticle cutters and now i have an infection with pus coming out. If i can upload pictures on here, then i definitely would. I also have a lump on my toe and its hurts very much. I am currently trying my best to relieve the pain and drain it. If this doesnt work, I am going to the hospital. DO NOT COME HERE!

Thank you for bringing these concerns to our attention. We take every piece of feedback very seriously, as our primary goal is to ensure that every customer leaves our salon feeling satisfied and well-cared-for. I want to address the issues you've raised, as they do not align with the standards we uphold. First and foremost, our salon is committed to maintaining the highest levels of cleanliness and hygiene. Our staff regularly cleans and disinfects all areas, including sinks and tools, to ensure a safe environment for our clients. The situation you described with the metal drill bits and the bowl is not reflective of our usual practices, and I apologize for any distress this may have caused. We understand that any health concern is alarming, and we always strive to address and resolve such matters immediately. Regarding the cut on your toe, we sincerely apologize for the discomfort and inconvenience you've experienced. We have rigorous procedures in place to prevent injuries, and this incident is being reviewed carefully. Our team is trained to handle such situations with care and professionalism, and we are continually updating our practices to improve our service. Please reach out to us directly so we can address your concerns personally and take appropriate measures to ensure your satisfaction and well-being. Your feedback is invaluable in helping us enhance our service standards and maintain a safe and pleasant environment for all our clients.