ComplaintsforAntech Appliances Inc

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I've been going through squaretrade ( horrible service by the way by All-State. )This company antech called me Saturday. Told me that even though I didn't have the part. They could fix my washer. I told the lady that. Squaretrade was sending me the part and it was going to take one to two bussiness days. She insisted on doing on Tuesday. I was like. Whatever. She's an operator so she's dealt with this before. I've called a total of 5 times in the past 5 days. Never getting a call back. You try to speak to a Manger and they say they will call you back. I've never once got a call back from them. I got laundry building up. Getting no help from them and worse thing is. Why did they change the schedule to install. If they didn't have the part. This whole experience is horrible.

  

  Business response

  12/14/2023

  Dear ***********************,
  I sincerely apologize for the inconvenience you've experienced, and I understand the frustration this situation has caused. We are committed to resolving this matter promptly and ensuring your washer is up and running.
  To expedite the scheduling process and address your concerns, I would like to offer you the opportunity to call us directly at ************. Our team will be more than happy to assist you in scheduling the soonest available appointment once your part arrives.
  Your satisfaction is our top priority, and we want to ensure a smooth resolution to this matter. Please feel free to reach out to us at your earliest convenience, and we will do our best to accommodate your schedule.
  Thank you for your understanding, and we look forward to assisting you.
  Best regards.

  Customer response

  12/14/2023

  Ive called that number several times and all they do is say that they are not the service department and unable to schedule.  They say they will call you back.  Im the long run.  The 4th time calling.  They schedule me further out.  I dont understand why they scheduled me a day when I told them I didnt have the part.  The lady said she hated her job and the guy would have the part.  Horriable response and care from this company. 

  

  Business response

  12/14/2023

  Dear CUSTOMER,
  Firstly, let me say that we appreciate your patience, and I want to assure you that your experience is not the standard we aim for. We're truly sorry for the inconvenience you've faced, and we appreciate your candid feedback.
  Now, about that elusive part we're convinced it's off on a little vacation, probably sipping a tropical drink somewhere instead of doing its job. Our apologies for its rebellious behavior!
  In the meantime, let's turn that frown upside down. We get it; a bad day can make anyone reconsider their life choices. Rest assured, we're here to bring some sunshine to your laundry situation.
  To make amends and lighten the mood, how about we send the part a strongly worded letter, maybe even a ***** emoji? ??
  On a more serious note, we're committed to getting this sorted for you. If you could bear with us a bit longer, we'll do everything in our power to ensure your washer is back in action ASAP. And, of course, we'll try to inject a bit more joy into the process.
  Thank you for your understanding, and we're here for you even if the part isn't!
  Best regards.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The service to my Microwave was denied by American Home Shield (***) based on the faulty reporting by the Antech Appliances Inc. The technician reported: Microwave shorted control and burned out bulb is a Preexisting condition. The following is the chain of events: I am also curious about your conversations with my wife:1. On Oct 16, 2023 Antech Appliances technician came to our house to check on the microwave.2. He didnt say anything to my wife about the preexisting condition. 3. My wife had called Antech Appliances few times and she was never informed about the preexisting condition. She was rather informed that Antech Appliances was waiting on the parts to arrive.4. Our microwave is covered under warranty by American Home Shield (***).5. At one point we were informed by the *** that the authorization department had approved the repair.6. At some point the report was either revised and then it was denied because of preexisting condition that Antech Appliances has conveyed to ***. 6. I have tried to find out the basis of preexisting condition. All I could get was that it was decided based on a visual inspection. The technician came to our house once only. After he inspected the microwave he never told us that it was a preexisting condition. 7. I have asked Antech Appliances via email how did they come to this wrong decision? Which part was in a failed state when the unit was inspected? How did the technician diagnose the time of failure of the components? 8. Antech has not provided me any satisfactory response. ***** responded the following on Nov 22, 2023: "Upon reviewing your case, it's clear that the issue is more complex than initially anticipated. Unfortunately, I won't be able to provide you with the reports submitted to *** as they are part of their confidential process. Regarding the determination of a preexisting condition, it involves a thorough assessment of the appliance and the information available during the service.I understand you have technical questions that are important to you, and I regret any oversight in not addressing them. However, at this point, due to the complexities involved and the involvement of *** in the resolution process, I won't be able to provide the detailed technical information you're seeking.As mentioned earlier, considering the specific circumstances and challenges, I recommend reaching out to *** directly for a more comprehensive understanding of your claim's status and any further steps needed. They have access to all relevant information, and their team will be better equipped to assist you in the most effective way."9. *** has denied repairing the microwave since Antech Appliances have informed them that it was a preexisting condition.10. I have been without microwave for more than a month. I also asked Antech to inform me the details of the part and the price to fix my microwave. They promised that they would. But so far I haven't received any response.We have been lied about ordering the part and we were made to wait. We have spent hours trying to resolve the problem. The faulty reporting by Antech Appliances has caused us lots of inconvenience and we are without a microwave till today.I want to know the facts and the basis for faulty reporting. I want that my microwave is fixed. We have paid thousands of dollars as a monthly premium to *** and a service fee of $125 to fix the microwave.

  

  Business response

  11/29/2023

  Hello,
  We trust this message finds you in good health. Thank you for reaching out to us concerning your microwave repair request. We acknowledge your frustration, and we aim to offer clarity on our service policies.
  Upon thorough review, we regret to inform you that our current capabilities allow us to work solely on appliances covered under approved insurance claims. Regrettably, we are unable to proceed with the repair of your microwave outside of this specified scope. We recommend seeking a second opinion from AHS or hiring another service company for the necessary repair.
  We sincerely apologize for any inconvenience this may cause, recognizing the importance of a ****************. If you have an approved insurance claim or if there are alternative ways we may assist you within our existing service offerings, please do not hesitate to inform us.
  Thank you for your understanding.
  Best regards.

  Customer response

  11/29/2023

  While you do recognize the inconvenience that is caused to us by your actions, you have very conveniently ignored to answer my questions.I again ask you about your determination of preexisting condition. And I challenge you on your judgement and reporting to *** that has caused the ***,the insurance company, to deny the service request. I have kept notes of my conversations with the *** and what they have disclosed about your interactions with them. 
  The question still remain unanswered:
  Which parts did you find faulty?
  Which component was in the failed state when your technician checked the microwave?
  Which parts or components did you recommend that needs replacement?
  Why did you inform us that you were waiting on the parts to arrive?
  How did you determine that the parts were faulted before my agreement with the ***?  Of course when your technician came to our house the ** was not working and that is why we had to get it repaired!
  I also asked you how would you have charged us if we had contacted you directly without the insurance?  What is the cost of the part and your labor? You promised to send us a proposal but you never did.  We have also paid to *** for the service call (and I assume that you have been paid by them). But even after almost so many weeks our microwave is not repaired.
  I expect a professional response and perform services to make the microwave functional again.

  

  Business response

  11/29/2023

  Thank you for your continued communication and for outlining your concerns. We take your feedback seriously and are committed to addressing each of your questions thoroughly.
  Determination of Preexisting Condition: I acknowledge your request for details on the determination of the preexisting condition. To provide you with accurate information,you will  need to contact American Home Shield (AHS) directly for the technician's findings during the service call. AHS holds vital information about the assessment that will help in addressing your queries comprehensively.
  Faulty Parts and Recommendations: As you rightly pointed out, the specific details of the faulty parts, recommendations, and the component in the failed state are critical for a complete response. Kindly reach out to AHS for this information, as it is within their domain of service details.
  Waiting on Parts and Timeliness: I will investigate the miscommunication about waiting on parts and provide you with a clear status update. Simultaneously, contacting AHS for the current status of your service request will offer a more comprehensive understanding.
  Service Call Payment: I will investigate our payment status with AHS and address any delays. Your cooperation in reaching out to AHS for insights into this matter would also be helpful.
  It is important to note that our ability to proceed with the repair is contingent on the coverage provided by AHS. Unfortunately, we are unable to perform services outside of the insurance coverage.
  We appreciate your understanding and patience in this matter. If there are further details you need or if you encounter any challenges during your communication with AHS, please do not hesitate to reach out to us.
  We remain committed to facilitating a resolution as efficiently as possible.
  Best regards.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  March of this year my freezer went out, Antech Appliance was sent out by my ****** extended warranty program. The Tech that came to my house was unable to communicate with me because his ability to speak English was very limited or at least that's what he led me to believe. The Tech indicated that my compressor was out, 2 to 3 weeks later in April the compressor was replaced. The Tech left without giving me any documentation of what was done. I called Antech and told the girl that answered the phone that the Tech left without giving me any documentation that the compressor had been replaced. She told me she would let the service department know and that I would be contacted. A few days later I received an email from Antech that only said the work had been completed, there was nothing stating that the compressor was replaced. When I called to request a copy of what was done, the person I spoke to told me that their policy didn't allow them to give me paperwork showing what repair was done and that I would need to obtain that through Lowes extended warranty department. When I contacted *****, they told me that they were not able to give me paperwork either and that I would need to get that from Antech; the person I spoke to also said their notes indicate the repair was completed. At the end of September my freezer stopped working again, ****** warranty sent out Antech. On 10/3/23 the same Tech was sent out, he added freon to my refrigerator. When I asked him what he did, his response was, *****, no leak. This is what he kept telling me every time I asked him what would cause my refrigerator to lose freon since the compressor had just been replaced in April. The technician would not or could not answer my questions and left. I'm still trying to obtain documentation of what repairs were done to my refrigerator both in April and the current repairs on 10/3/23, I've yet to receive a call back from an Antech manager to answer my questions.

  

  Business response

  10/24/2023

  Dear BBB,
  I am writing in response to the complaint filed by Ms. ****************************************** against Antech Appliance, brought to our attention through your organization. We take this matter seriously and would like to provide a comprehensive response to address ********************************* concerns.
  We acknowledge ********************************* challenges in communication during her appliance service. **************'s language limitations caused inconvenience, and we commit to improving communication during future service calls.
  The technician diagnosed a faulty compressor in March and performed the repair. However, ***************************** did not receive written documentation of the repair details, which led to confusion.
  Our policy prohibits the release of repair paperwork to customers, but we will work on revising this policy and facilitating the provision of detailed repair documentation to customers.
  Regarding the recent service call in October, the technician added refrigerant to the refrigerator. ********************************* concerns about the compressor replacement were not fully addressed, and **************'s response was unsatisfactory.
  We will provide ***************************** with a detailed report of the *************** and a document confirming the compressor replacement.
  We apologize for the inconvenience and will improve communication and documentation processes. ***************************** can reach out directly to our office at ********************* for further questions or concerns.
  We appreciate your assistance in facilitating this communication.
  

  Sincerely, *********************
  

  Customer response

  10/25/2023

  I will accept the response as long as Antech sends me either via email or US Postal mail documentation that was done on my refrigerator. The replacement of the Compressor in April of 2023 and documentation that freon was added to the system on 10/6/23 and why the system needed freon since the Compressor replaced in April.

  

  Business response

  10/25/2023

  Thank you for your response, and we appreciate your willingness to accept our proposed solution.
  We will promptly provide you with detailed documentation of the service performed on your refrigerator. This will include the replacement of the compressor in April 2023 and the addition of Freon to the system on 10/6/23. We will also ensure that you receive an explanation regarding why ***** was needed after the compressor replacement in April.
  You can expect to receive this documentation either via email or through US Postal mail, whichever method you prefer. Please let us know your preferred method of delivery and any specific details you would like to include in the documentation.
  We are committed to resolving this matter to your satisfaction, and we will work diligently to provide you with the information you have requested. Should you have any further questions or concerns, please feel free to contact our office directly at ************ OR *******************************************
  Thank you for your understanding, and we look forward to assisting you further.
  Sincerely,

  *********************
  

  Customer response

  10/25/2023

  Please send me the requested documentation that the compressor was replaced in April and that Freon was added to the system on 10/6/23 with explanation why the Freon needed to be added after the compressor was replaced in April via email to ************************** once I receive the documents I will agree that my dispute has been resolved.

  

  Business response

  01/29/2024

  Dear BBB,
  I hope this message finds you well. We appreciate the opportunity to provide clarification regarding the service concern raised by ******************************************, Case #********.
  In April of last year, ************** replaced the compressor in ********************************************** freezer due to a malfunction. Unfortunately, there was a lapse in providing detailed documentation during that service visit, for which we sincerely apologize. We acknowledge the importance of transparent communication and understand the frustration this may have caused.
  Regarding the recent service on 10/3/23, ************** visited ********************************************** property and added Freon to the refrigerator. This action was a result of routine maintenance and was necessary due to normal wear and tear on the appliance. It is common for refrigeration systems to require refrigerant replenishment over time, especially in cases where the compressor has been replaced.
  We regret any confusion caused by the communication issues during the service visit, and we understand the importance of addressing [Customer's Name]'s inquiries promptly. We have encouraged ****************************************** to contact us directly at ************ or ****************************************** to provide any additional information and seek further clarification.
  Our team is committed to resolving this matter and ensuring ********************************************** satisfaction. We appreciate your understanding and patience as we work to address the concerns raised in this case.
  If you have any further questions or require additional information, please do not hesitate to reach out to us. We value your partnership in resolving customer concerns.
  Best regards

  

  Business response

  02/06/2024

  Dear BBB,
  I hope this message finds you well. We appreciate the opportunity to provide clarification regarding the service concern raised by ******************************************, Case #********.
  In April of last year, ************** replaced the compressor in ********************************************** freezer due to a malfunction. Unfortunately, there was a lapse in
  providing detailed documentation during that service visit, for which we sincerely apologize. We acknowledge the importance of transparent communication and understand the frustration this may have caused.
  Regarding the recent service on 10/3/23, ************** visited ********************************************** property and added Freon to the refrigerator. This action was a result of routine maintenance and was necessary due to
  normal wear and tear on the appliance. It is common for refrigeration systems to require refrigerant replenishment over time, especially in cases where the compressor has been replaced.
  We regret any confusion caused by the communication issues during the service visit, and we understand the importance of addressing [Customer's Name]'s inquiries
  promptly. We have encouraged ****************************************** to contact us directly at ************ or ****************************************** to provide any additional information and seek further clarification.
  Our team is committed to resolving this matter and ensuring ********************************************** satisfaction. We appreciate your understanding and patience as we work to address the concerns raised in this case.
  If you have any further questions or require additional information, please do not hesitate to reach out to us. We value your partnership in resolving customer concerns.
  Best regards

  Customer response

  02/07/2024

   

  The business did send me the paper work of the repairs after I called and spoke to the manager after the complaint was filed and sent to them.
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******************************************
  
   

  
  

• Initial Complaint

  10/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Neither the home nor its appliances were new when we took possession of the property in August '22. We had the home inspected and purchased a home warranty with American Home Shield(AHS) to "provide peace of mind." In Sep '23, we reached out to AHS with concerns about our washing machine. Since we moved into the home, the washer had been making considerable noise when in spin cycle. As time has gone by, the noise has worsened. By September 2023, the extent of the noise became concerning. AHS dispatched Antech Appliances to address a potential problem with our wash machine. On 9/14/23 a technician from Antech ran the washer and made a diagnosis - he indicated that he didn't need anything else - his invoice (******) simply stated "Need new shocks." We discussed what would happen next and the necessary parts to make the repair. AHS, after receiving a diagnosis report from Antech, informed me that my claim had been denied due to the washer being inaccessible. When I spoke with an AHS agent, I was told a diagnosis could not be obtained because Antech could not access the appliance. Obviously, this was incorrect. Reluctantly, AHS agreed to to perform a 2nd diagnosis but I had to agree to pull the machine away from the wall prior to the technicians arrival (aren't most wash machines against a wall?) So, AHS sent Antech again - the same technician arrived a 2nd time. On this visit (9/25/23), I received an invoice (******) stating, "Need new berings, shocks" - meaning the machine required new bearings and new shocks. When I asked how something like this could happen, the technician shrugged and replied who knows - I asked more generally if it was from normal wear and tear. He said could be... This time AHS denied my claim "due to not normal wear and tear." This is false but also a disturbing pattern of coverage denial. I have attempted to escalate my case with AHS and Antech unsuccessfully. I am hopeful that my experience is an anomaly but I suspect this is sadly typical

  

  Business response

  10/09/2023

  Dear ****************,
  I hope this message finds you well. We appreciate you taking the time to share your recent experiences and concerns regarding the service visits conducted by Antech Appliances Inc. on behalf of American Home Shield (AHS). We value your feedback and are committed to addressing your concerns in a transparent and constructive manner.
  First and foremost, we would like to express our sincere apologies for any frustration and inconvenience you have experienced during this process. It is our priority to provide accurate and honest assessments and to ensure that our reports align with the findings and conversations during our service visits. We understand that the discrepancies between the reports submitted to AHS and your experiences have caused confusion, and we take this matter seriously.
  In response to your inquiries, here are our steps to address your concerns:
  Our customer service team will reach out to you promptly to discuss the specific details of your case and address any further questions or concerns you may have. We are dedicated to resolving this matter to your satisfaction.
  We understand your concerns about the cost of your AHS contract and the expectation of "peace of mind" for your home appliances. Your experience with AHS and Antech Appliances is essential to us, and we want to assure you that your concerns are not taken lightly. We are committed to providing a resolution that aligns with your expectations.
  Please accept our apologies for any inconvenience this situation has caused you, and we look forward to working with you to reach a satisfactory resolution. We appreciate your patience as we address these issues and improve our customer service processes.
  Thank you for bringing this matter to our attention, and we are committed to resolving it to your satisfaction.

  Customer response

  10/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  we called american home shield for a refrigerator repair on an ice machine covered under the policy with the house we just bought. Antech confirmed the ice machine is broken on the attached invoice. American home shield said they recived a different report from Antech. American home shield told me to call antech for a copy of the report. Antech is non responsive. I looked at the reviews of the company after the unresponsiveness and they are the worst reviews I've ever seen. the companny needs to be investigated and liscense revoked.

  

  Business response

  02/22/2023

  Dear Customer,

  ************** found ice maker broken in to pieces and  the report with the pictures of your ice maker was sent to American Home Shield and it is up to them to cover the repair or not, please contact AHS and discuss with them coverage issue.

  Thank you for your business and support.
  

   

  Customer response

  02/22/2023

  The response sent by Antech is unacceptable. The invoice they gave to me is different then the document they are suggesting was sent to the insurance company. Antech is lying. 

  The reviews online of Antech coroberate that thier business practices are unlawful and illigitemate. 

  Antech needs to provide a copy of what was sent to the insurance company and provide an explaination of why its diffent then the invoice provided to me. 

   

  

  Business response

  02/22/2023

  Dear customer,

  The report provided to AHS reflects findings reported and documented by independent technician. If you do not agree with the report please contact AHS for second opinion. 
  

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Zero stars. Assigned contractor by American Home Shield. Told us they would arrive today. DID NOT ring my bell. Did not call me to verify my address. Cancelled my appointment without contacting me in any way. I had to call them to find out they claimed I was not home.I was home all morning.Then tried to claim since I did not make the appt they could not help me.

  

  Business response

  02/22/2023

  Dear ****************,

  We already received cancellation email from your warranty company, if you still wants our company to service you, please contact your warranty company.

  Thank you for your business and support.
  

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company was contracted by my home warranty company to repair my dryer and refrigerator. They have been out 3 - 4 times since late November 2022 and the dryer is still not fixed, and the refrigerator is once again warmer than the inside of of our house. The technicians are very rude and speak hardly any English. And, they apparently do not know how to diagnose and repair appliances. We had trust that they repaired the frig the last time they were here, however, it hasn't been keeping accurate temps since then and now here we are, throwing out good and expensive food. again! ridiculous!

  

  Business response

  02/06/2023

  Dear ****************************

  I'm very sorry that you continue to have problems with your refrigerator and dryer. We received work order from American Home Shield to work on your refrigerator, if you want us to work on your dryer as well please contact AHS and add item to the existing work order.

  If you don't want to be serviced by our company, please contact AHS and make them transfer work order to another service company.

  Thank you for understanding and support. 
  

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Under a contract with AHS, I submitted an online refrigerator service request and paid the required $75 fee. Antech Appliance was first scheduled to provide service on Nov 22 noon-5pm. Mid afternoon that day, I called Antech to get an updated estimate of what time to expect the technician, and I was told to expect a call back after the phone agent spoke with the technician. I received no call back and no one arrived to provide service. After 6pm, I left home for an evening activity that started at 7:30pm. While in transit, I received a text message that a technician was on the way. No contact information was provided for the technician, so I called the office and left a message at 6:38pm that I was no longer at home and the appointment would need to be rescheduled.On Nov 30, I called AHS to request a different service provider and it was recommended that I give Antech Appliance another chance. The AHS agent called Antech on my behalf and via a 3-way call we rescheduled the service appointment to Dec 12 8am-noon.On Dec 12, I received a text message at 8:59am that the technician was on the way. At 9:03am, I tried to call the Antech office to give arrival instructions but there was no answer. Between 9:30-10am, I went outside twice to look for the technician. I was home all day waiting. At 12:58pm, I called the Antech office to ask if the technician was still coming today. I was told the technician arrived to the building and spoke to someone (not me nor anyone authorized by me) who said service was no longer needed. No technician arrived to my condo, no one knocked on my door, I received no call, no technician entered my unit nor inspected my refrigerator. I was told the service ticket was marked Completed, but I received no service. I called AHS to dispute and request a refund of the service fee and was told that a recall ticket with Antech is the only option. I was given an email address for AHS claims review and will be filing the same complaint with them.

  

  Business response

  12/13/2022

  Dear *******************,

  I would like to apologize for the inconvenience and delay, I'm not sure who our tech talked to when he was at your door, but the person who answered the phone stated that service is no longer needed and we need to close work order. If you still need service, please call us and we will be glad to schedule new appointment for you, Our phone number is ************.
  

  If you want to cancel the work order, please contact AHS at ************
  

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  this company came out under a extended warranty. the guy did nothing to address the complaint of high pitch squealing noise. He put some sort of strip in they dryer and the vent. Pulled them out told me the vent is clogged (which is was not) and when asked if he was going to look inside he said no he did not hear a noise so would not even look. Now I had (and i told him this) a repair a couple of months ago they replaced the rollers but did not replace the belt that was sent out for them to replace. this guy did not care when I would not sign the repair form got very rude, and did not leave a copy of the form. He was very unprofessional, this company must not care about being professional, the repairman shows up in a car no markings as to who it is. No name tag no nothing. Did not even identify himself upon arrival. They failed to email when they were coming which I was told they would. If I had not known I was to have a repairman come that day this guy could have been anyone off the street. Even as much as the unprofessional way the company presented I figured well if the guy knows what he is doing and is going to fix or at least attempt to fix the issue I could overlook the unprofessional presentation. But he did not even attempt to address the issue. I will bet that the symptom of high pitch squealing only has a very few fixes considering some of the moving parts had recently been replaced. I feel that the repairman should have at least looked at moving parts and verified they were OK. This guy clearly just wanted to collect the fee for service call and do nothing for it. I have contacted *** will be contacting ****** in regards to the allstate warranty service. I would like an authorized repair company to look at the dryer.

  

  Business response

  12/02/2022

  Dear Customer,

  We are sorry that you had bad experiences with our tech.
  

  Our tech could not verify any failures when he was testing the unit, mechanically unit was working fine, upon checking vent in the house he found lint inside ducts, also he performed vent line test with special tools and found clogged vent ducts and recommended you cleaning. The unit was not making any abnormal sound at the time of testing there for tech did not open the unit, per contract with your warranty company we have to verify failures and wok only on the failures, we can not do preventive repairs. If you you still having issue and wants unit to be service by certified ******* tech we would recommend you to contact your warranty company.

  Thank you for your business and understanding.
  

  Customer response

  12/02/2022

  the dryer is squeeling again and is now stopping in the middle of the cycle.  I now have a video of the problem I did not realize repair man was not bright enough to recognize a COMMON symptom.   But reading the reviews I see that I am not the only one that has experienced having a service call with a terrible outcome.  Square trade has said they will take care of the problem and send out a decent repair company.   I have contacted ** and will contact ****** regarding the way your company treats thier customers. 

  

  Business response

  12/02/2022

  THANK YOU VERY MUCH FOR THE RESPONSE AND YOUR SUPPORT.

  

  Business response

  12/05/2022

  Thank you for contacting us again.

  Since the warranty company is sending another Service Provider, we will not be able to help you. If you have any more issues please contact us at ************.

  Thank you for understanding and cooperation.

   

   

  

  Business response

  12/12/2022

  We are sorry that you had bad experiences with our tech.
  
  Our tech could not verify any failures when he was testing the unit, mechanically unit was working fine, upon checking vent in the house he found lint inside ducts, also he performed vent line test with special tools and found clogged vent ducts and recommended you cleaning. The unit was not making any abnormal sound at the time of testing there for tech did not open the unit, per contract with your warranty company we have to verify failures and wok only on the failures, we can not do preventive repairs. If you you still having issue and wants unit to be service by certified ******* tech we would recommend you to contact your warranty company.
  Thank you for your business and understanding.

  Customer response

  12/13/2022

  Your tech did not even listen to the problem.  The vent was NOT clogged.  he just looked for a reason to get paid and not do anything.  You do not even know what brand the dryer is it is not a ******** how can you answer this and not even know what the brand is.  

  

  Business response

  12/13/2022

  Our tech could not verify any failures when he was testing the unit,
  mechanically unit was working fine, upon checking vent in the house he
  found lint inside ducts, also he performed vent line test with special
  tools and found clogged vent ducts and recommended you cleaning. The
  unit was not making any abnormal sound at the time of testing there for
  tech did not open the unit, per contract with your warranty company we
  have to verify failures and wok only on the failures, we can not do
  preventive repairs. If you you still having issue and wants unit to be
  service by certified ** tech we would recommend you to contact your
  warranty company.
  Thank you for your business and understanding.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/20/2022, we had our refrigerator serviced by Antech Appliances. Upon completion, the technician showed us where he dropped hot solder on our kitchen floor. There are now 5 burn holes in my brand new vinyl flooring in addition to a large scratch. The damage is on 2 different planks in the flooring. The technician offered us $100 for the damage he caused, saying that would cover puttying the holes. We refused his offer. Since the flooring is new, we want it to be replaced correctly. I contacted Antech by phone on 7/20/2022 and was told by Rema someone from dispatch would reach out to me. As of 7/25/22, no one from Antech has followed up. Our flooring contractor assessed the damage done by Antechs technician, and is quoting $1,500 to repair. I would like to speak with a manager at Antech about this issue. I also want Antech to cover the repair of my flooring. There is absolutely no reason this should have occurred other than the technicians blatant negligence.

  

  Business response

  07/26/2022

  As we discussed today, please email to us the quote from your contractor and we will forward it to our contractor who is responsible for damages. As soon as the evaluation will be done we will contact you with the resolution.

  The process will take 5 to 15 business day.

  Thank you for your patience and understanding.
  

   

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