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Business Profile

Lenses

Eyeconic, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lenses.

Reviews

This profile includes reviews for Eyeconic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Eyeconic, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    4.66

    Average of 247 Customer Reviews

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    Review Details

    • Gregor K

      Date: 06/28/2022

      Gregor K

      Date: 06/28/2022

      Great service and great prices! This is my second pair from Eyeconic and they still have yet to disappoint. Love the integration with VSP and the virtual try-on feature. Would recommend more glasses to be added to that feature for future shopping. Thanks!

      Eyeconic, Inc.

      Date: 06/29/2022

      Thank you for your positive review! We value your business and appreciate the time you took to share your shopping experience with us. We are always looking for ways to improve our customer experience and truly appreciate the feedback youve provided. We look forward to servicing you again in the future!

    • Sean R

      Date: 06/23/2022

      Sean R

      Date: 06/23/2022

      Rather give zero stars but it doesn't allow.So, on 6/5/22 I went on the eyeconic website and ordered 2 boxes (30 count each) for both left and right eyes. I opted for the standard shipping since it stated that I would receive them between 6/9-6/12. I received a confirmation on 6/9 with a *** tracking number that I checked often but it never showed any updates/progress - it continued to say "Label Created". I called eyeconic on 6/13 to inquire why my tracking number wasn't working to which I was told to check tomorrow as it may have been created late in the previous day. I attempted to track it again and received the same results. I called once again on 6/14 and was given a new **** tracking number with no explaination why I now have a *** and **** tracking number. I kept trying to track both numbers over the next 2 days and received the same results. Called them on 6/16 and was told that they cannot find out where the package is and that I should wait a few more days to which I requested a refund and was told that in order to get a refund they would have to either find my package or launch an investigation which will take between **** days. The end result is I received no help in explaining what happened and it is now 3 weeks and I still don't have my contacts. I find that there is very poor communication within this organization and although the reps I spoke with were friendly enough they could never give me a straight answer. I wish they would just refund my money as I will NEVER do business with them again and I am having my wife cancel our insurance that we have through their parent company VSP Vision Care.

      Eyeconic, Inc.

      Date: 06/27/2022

      Dear Sir: ***** you for giving us more information about your experience. We apologize that your package was not delivered. Our records show your Eyeconic order was completed and shipped on 06/09/2022. After there was no progress in transit, we were able to open a lost package investigation with *** to locate your order. Eyeconic is subject to an **** business day investigation based on ***' policy. Only upon investigation is an explanation provided to us. Today, the investigation was concluded, and it was confirmed that your package was lost during transit. We apologize about that and appreciate your patience while we confirmed this information with the carrier. Based on your request, we have issued a full refund and reinstated any insurance benefits.

    • Chris R

      Date: 06/22/2022

      Easy to upload insurance information. Relatively quick shipping. It was easy to use their site.

    • Melissa M

      Date: 06/21/2022

      Melissa M

      Date: 06/21/2022

      Dont use Eyeconic if you want your product when they said they would deliver. Package lost, have to wait an additional ********************************************************************************* my order refunded. They have tied up my contact benefit so I have no recourse but to wait. Very poor customer **********************. Stay away!!

      Eyeconic, Inc.

      Date: 06/27/2022

      Dear Madam: We apologize for your experience and for your package not being delivered in a timely manner. Our records show a lost package investigation was requested; however, we see that ******** marked your original package as delivered on 06/22/2022. Please let us know if you have not received your contacts. If we do not hear back from you within the next 72 hours, we will assume the package has been located and no further action will be taken.

    • Mario P

      Date: 06/21/2022

      Mario P

      Date: 06/21/2022

      Great quality and fat service.Will use again. Easy ordering and traking. Prescription was perfect

      Eyeconic, Inc.

      Date: 06/22/2022

      Dear Sir: ***** you for taking the time to leave us an excellent rating! We strive for excellent customer ********************** and product satisfaction, and are so happy we met your expectations. We appreciate your business and look forward to assisting you in the future.

    • Emilie S

      Date: 06/20/2022

      Emilie S

      Date: 06/20/2022

      Super fast **************** website is very easy to use!

      Eyeconic, Inc.

      Date: 06/21/2022

      Dear Madam: Thank you for sharing your experience with Eyeconic! We're so glad to hear that our website was easy and intuitive for you.

    • Shannon O

      Date: 06/17/2022

      Shannon O

      Date: 06/17/2022

      No problem with my order. Shipping was a little slow but have gotten used to that because of COVID. The glasses are fine & is exactly what I ordered.

      Eyeconic, Inc.

      Date: 06/20/2022

      Dear Madam: We are thrilled to hear you are satisfied with your glasses! For an additional charge we do offer expedited shipping options. This will change the speed at which *** delivers your package but does not affect the prescription verification or order processing times. Every prescription is unique. Thats why prescription lenses typically take longer to receive, because theyre custom made pieces, specifically fabricated for your eyes only. We appreciate your patience and for taking the time to share your experience with us.

    Eyeconic, Inc. is NOT a BBB Accredited Business.

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