ComplaintsforClothing Shop Online
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
See attached order form for details please.See picture of item see picture of shipping address see email from ********** ordered pink top - they sent me green.Shipped from address in ****************, ** They are telling me that i need to pay for the fees to send back to ***** or take %1`5 refund.The cost to ship it back to ***** is more then i paid for the top.Business response
07/01/2024
Hello ******,
We are terribly sorry, but the incorrect company was contacted regarding this matter. This BBB complaint was placed for our company, Clothing Shop Online (www.clothingshoponline.com). We are in no way affiliated to the company you placed the order with, Barrisbest. Our company sells blank apparel such as t-shirts, sweatshirts, sweatpants, caps and more. We do no sell items as shown in the photos provided.
We wish you the best of luck locating the correct company.
Best Regards,
Clothing Shop OnlineInitial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 2 separate outfits from the seller. When I received the items in the mail, instantly I was unhappy with the quality of the items. I looked in the package for a return label and there was not one so I emailed the seller at the email address that was provided. I received a response asking me to take pictures of the items, so I did. After submitting the photos I received an email apologizing saying that they were sorry that I did not like the fabric or the quality, but that wasn't a reason for a refund. We went back and forth, the last correspondence I received was them telling me that they would refund me $10.00 and that I could keep the merchandise.Business response
05/22/2024
Hello *******,
We are terribly sorry to hear the issues encountered. We were not able to locate an order nor communication with the details provided.
We suggest confirming the order was indeed placed and was charged by Clothing Shop Online. Please note, we are not affiliated or listed under any other name than Clothingshoponline.com
Best Regards,
Clothing Shop OnlineInitial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Comstylish listed dresses and shirt as being made of a cotton and linen blend. The 4 pieces arrived and are clearly made of polyester or other artificial fabric. The pieces are cheaply made and have no info on fabric content or care.Business response
05/22/2024
Hello ****,
We are terribly sorry to report, we are not affiliated to Comstylish. Our company is only under the name Clothing Shop Online.
This complaint was sent to the incorrect company.
Best regards,
Clothing Shop OnlineInitial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a dress online and the dress does not fit me and want to return it but missacc.com does not respond. The quality of the dress is also cheap not worth buyingBusiness response
05/10/2024
Hello ********,
We are terribly sorry to report, we are not affiliated to missacc.com. Our company is only under the name Clothing Shop Online.
This complaint was sent to the incorrect company.
Best regards,
Clothing Shop OnlineInitial Complaint
05/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On April 4, 2024 I ordered 3 pieces of clothing from an online shop geymy.com. I received the order on 4/27. All the clothes where undersized. I promptly contacted customer service via email to request a refund. I was ignored. I made multiple requests including through paypal. I finally received an email offering approximately 20% of the original cost and to keep the items. They are poor quality, ill fitting items. I tried to add 1-star reviews to the sites. It appears the site blocks negative reviews. A further internet search lead me to discover the site has been accused of fraud/counterfeit goods. Im hoping to help warn other consumers about this company and perhaps get a legitimate refund through paypal if the site continues to refuse to work with me.Business response
05/06/2024
Hello *****,
We are terribly sorry to report, we are not affiliated to geymy.com. Our company is only under the name Clothing Shop Online.
This complaint was sent to the incorrect company.
Best regards,
Clothing Shop OnlineInitial Complaint
04/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Nowhere on their website does it say they are located over seas and the website portrays an American business started "by two women who love to ride motorcycles". The website clearly states refund surging 30 days as long as merchandise is new. I spent $95 on two sweatshirts, and 3 t-shirts that were way to small after ordering a size up. I contacted them via email and found out that they are over seas, broken English, not willing to tell me where to send my return for a refund. They just kept saying it would take to long through customs to send it back and that a return is not advised. After 3 attempts to return the order for a refund, they continue to not tell me where to send it for my money back. They should not be allowed to have and sell merchandise online in *******.Business response
04/30/2024
Hello ********,
We are terribly sorry to hear the issues encountered. We were not able to locate an order nor communication with the details provided.
We suggest confirming the order was indeed placed and consumer was charged by Clothing Shop Online. Please note, we are not affiliated or listed under any other name than Clothingshoponline.com
Best Regards,
Clothing Shop OnlineInitial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Company name Missacc Date of transaction 02/23/2024 Amount paid $173.90 The date of arrival 03/26/2024 The promised date of arrival from the company 03/11/2024-03/16/2024 The package was a dressed that I order for a special occasion which was on 03/20/24 that I ended up having to buy another dress because mine did not arrive. I was to that I could return the dress within 13 business days after arrival. I have been trying to get return information like address but have not been giving that information to do so. I was told to take pictures of the dress and email them to the company which I did do and I am still getting the run around and still no address information to return the dress. This company is purposely preventing me from returning their product and time is running out. I contacted them the same day I received the item to start the return process but the company has breached the contract by not upholding their end of their return policy. I would like the information to return their product before the deadline which is 13 days from 03/26/2024 and I would like to receive a full refund which I believe I am do because of breach of contract. I am also offended by the their gesture to compensate me $25 instead of providing the address for me to return the item for the price I paid which was $173.90. I was led to believe that if I was not satisfied with the product I would be able to return with no problems and it has been the total opposite experience for trying to return this product. Today is 04/01/2024 and I have yet to receive the information that I requested from the company Missacc.Business response
04/04/2024
Hello *******,
We are terribly sorry to report, we are not affiliated to Missacc. Our company is only under the name Clothing Shop Online.
This complaint was sent to the incorrect company.
Best regards,
Clothing Shop OnlineInitial Complaint
03/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order # placed 2/27/2024 Total purchase $29.78 Crewneck sweatshirt style 1466 in neon violet ***BUYER BEWARE***Item received late. Item is inferior quality cotton that had substantial shrinkage despite item description stating "almost no shrinkage at home". Upon receipt of item it fit great. Prior to putting in my dresser I laundered it of course and sir dried it. Substantial shrinkage. Unwearable due to this. Emailed "customer service" and response was absolute nonsense runaround that they cannot do anything with it as it had been washed. Of course an item coming from a third world country is going to be laundered prior to putting in dresser withy clean clothes! **************** absolutely unhelpful. This company is a scam of crooks/retail rapists. Product did not match up to description on website. My first NEGSTIVE review online was responded to with "As the shirt is 100% ring-spun cotton, the size chart gives a body length and width tolerance of +/-1 meaning it can shrink up to one inch on both"Up to one inch is not considered "almost no shrinkage" for a woman with a large bust. All I wanted was to return and exchange for a size larger. Company flat out refuses to assist so I'm stuck with a $30 shirt I cannot wear. Belligerence, not standing behind their inferior quality garbage sold on their website, scammers. I would expect this from an overseas "company". Incredibly dissatisfied and a screwed over consumer. As a disabled ericsn on a limited income this is dispicable, deplorable, and unacceptable. I am sharing my experience throughout the internet on every single platform I can to warm buyers to seek an actual legitimate merchant."*****" in customer service, ABSOLUTELY WORTHLESS at providing customer service.Business response
04/09/2024
Hello ******,
We are terribly sorry for the issue encountered; however, we do have stated on our site that washed items are not eligible for a refund. Please note, this particular garment has a tolerance listed. This means that the size listed may not be exact and has a window of +/- the number of inches listed on the sizing chart. Please note if it's one inch under and there is some shrinkage, the item may not fit as you expected. This information is provided by the manufacturer in order for the customer to make a better choice in size. Again, we do apologize but we are not able to accept washed garments as we follow the same return policy as the manufacturers, and to ensure the quality and hygiene of our products for all customers.Best regards,
Clothing Shop OnlineInitial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered car seat covers on 11/21/2023 for $57.94. Received confirmation email with confirmation number *****. Messaged company but have not heard back.Business response
02/20/2024
Hello *******,
We are terribly sorry to hear the issues encountered. We regret to inform we are not affiliated to TheYakacom, the company the car seats were purchased from. Our company is ClothingShopOnline.com, which sells blank apparel such a t-shirts, sweatshirts, sweatpants, and similar items as those listed.
Due to us not being affiliated to the company in question, we are not able to address your specific concerns nor offer any form of resolution.
We wish you the best of luck getting in contact with TheYakacom.Customer response
02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered pajamas November 23, 2023. Received fake tracking orders that directed me to several different tracking sites that all said different things. Contacted costumer support multiple times and got responses for patience and directed me to yet another fake tracking site and number. I spent $80 for two sets of pajamas.Business response
01/10/2024
Hello ******,
We are terribly sorry to hear the issue encountered. However, after searching for the details provided, we were not able to locate an order in our system, nor any communication with our customer service team. Reviewing the screenshots provided, it looks like the incorrect company was sent this complaint. Our company, ClothingShopOnline.com, ships orders from our multiple warehouses around ***. We do not have a warehouse nor would we provide tracking from a location in ******.
We wish you the best of luck locating the correct company.
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Contact Information
Customer Complaints Summary
37 total complaints in the last 3 years.
24 complaints closed in the last 12 months.